Symantec Security support is awful! Not recommended.
April 15, 2022

Symantec Security support is awful! Not recommended.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Symantec Endpoint Security

We currently use Symantec Endpoint Protect (SEP), Endpoint Detection and Response (EDR), and Email Cloud Security for our full security suite of our environment. This satisfies the business need to have security on our endpoints, users, network, and email. We've been using Symantec for security for about 5 years now.
  • Having Endpoint protection, EDR, and Email security in one platform suite.
  • The product does as OK job of protecting against malware and viruses.
  • Symantec is a well known brand.
  • The Broadcom support for Symantec is awful! You can never get anyone to help.
  • The Endpoint Security seems to really just be hash-based and very little in the way of behavioral-based scanning.
  • The Web Consoles are clunky and hard to set up.
  • Protect our Endpoints from attacks.
  • Block emails and URLs that are malicious.
  • Protect our users' from clicking on links or navigating to sites that are malicious.
  • We've spent countless hours trying to get support with very poor/slow resolution.
  • Renewal process was a joke.
  • I'm not even sure everything is setup correctly or that it is doing much in the way of protecting us, and as there is no way to contact support we can't verify.
  • We've been planning to move to a different security platform for at least 2 years now and only renewed because moving to another platform was not something we had time for.
We've completed a POV on Crowdstrike Falcom Endpoint Protect and are very excited to move over to that platform and away from the Symantec protect suite. Crowdstrike has behavior based analysis and scanning, vulnerability detection, and best of bread support and managed services with Falcon Complete. Crowdstrike is leap and bounds so much better than Symantec.

Do you think Symantec Endpoint Security delivers good value for the price?


Are you happy with Symantec Endpoint Security's feature set?


Did Symantec Endpoint Security live up to sales and marketing promises?


Did implementation of Symantec Endpoint Security go as expected?


Would you buy Symantec Endpoint Security again?


It's almost impossible to get any kind of support with any of the Symantec products (Endpoint Protection, EDR, or Email Security), ever since they were purchased by Broadcom. Even when trying to purchase a renewal and ask questions about products/licenses that were changed without our knowledge, still it was very difficult to get any type of assistance, or even a quote. And the product is only OK, it's nothing great anymore. I always thought Symantec was pretty good, but ever since they were purchased by Broadcom, I have no faith at all in the brand.

Symantec Endpoint Security Feature Ratings

Anti-Exploit Technology
Endpoint Detection and Response (EDR)
Centralized Management
Hybrid Deployment Support
Infection Remediation
Vulnerability Management
Malware Detection

Symantec Endpoint Security Support

Support is completely awful! You can never get anyone to help if you can even find a number to call. The support web portal is a joke and their response time if you're even able to submit a ticket is ridiculously slow.
Support understands my problem
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Difficult to get immediate help
Support doesn't seem to care
Slow Initial Response
Possibly 4 or 5 years when we first purchased the product suite, but certainly not within the past 2 or 3 years since they were purchased by Broadcom.