What users are saying about

ConvergeHub vs Oracle Siebel CRM

ConvergeHub
2 Ratings
Oracle Siebel CRM
98 Ratings
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ConvergeHub

2 Ratings
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Score 8 out of 100

Based on 2 reviews and ratings

Oracle Siebel CRM

98 Ratings
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Score 8.7 out of 100

Based on 98 reviews and ratings

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Feature Set Ratings

  • ConvergeHub ranks higher in 2 feature sets: Marketing Automation, Platform
  • Oracle Siebel CRM ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Security

Sales Force Automation

8.3

ConvergeHub

83%
9.3

Oracle Siebel CRM

93%
Oracle Siebel CRM ranks higher in 9/9 features
Oracle Siebel CRM ranks higher in 9/9 features

Customer data management / contact management

9.0
90%
1 Rating
9.1
91%
16 Ratings

Workflow management

9.0
90%
1 Rating
9.4
94%
16 Ratings

Territory management

8.0
80%
1 Rating
9.0
90%
12 Ratings

Opportunity management

9.0
90%
1 Rating
9.3
93%
15 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.0
70%
1 Rating
7.5
75%
12 Ratings

Contract management

8.0
80%
1 Rating
9.9
99%
12 Ratings

Quote & order management

9.0
90%
1 Rating
9.9
99%
11 Ratings

Interaction tracking

8.0
80%
1 Rating
9.9
99%
13 Ratings

Channel / partner relationship management

8.0
80%
1 Rating
9.9
99%
9 Ratings

Customer Service & Support

7.0

ConvergeHub

70%
10.0

Oracle Siebel CRM

100%
Oracle Siebel CRM ranks higher in 3/3 features
Oracle Siebel CRM ranks higher in 3/3 features

Case management

7.0
70%
1 Rating
10.0
100%
14 Ratings

Call center management

N/A
0 Ratings
10.0
100%
13 Ratings

Help desk management

N/A
0 Ratings
10.0
100%
10 Ratings

Marketing Automation

9.0

ConvergeHub

90%
7.9

Oracle Siebel CRM

79%
ConvergeHub ranks higher in 2/2 features
ConvergeHub ranks higher in 2/2 features

Lead management

9.0
90%
1 Rating
8.9
89%
10 Ratings

Email marketing

9.0
90%
1 Rating
7.0
70%
12 Ratings

CRM Project Management

9.0

ConvergeHub

90%
9.3

Oracle Siebel CRM

93%
ConvergeHub ranks higher in 2/3 features
ConvergeHub ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
9.9
99%
11 Ratings

Billing and invoicing management

9.0
90%
1 Rating
8.9
89%
8 Ratings

Reporting

9.0
90%
1 Rating
8.9
89%
11 Ratings

CRM Reporting & Analytics

8.0

ConvergeHub

80%
8.3

Oracle Siebel CRM

83%
Oracle Siebel CRM ranks higher in 2/3 features
Oracle Siebel CRM ranks higher in 2/3 features

Pipeline visualization

8.0
80%
1 Rating
8.5
85%
11 Ratings

Customizable reports

8.0
80%
1 Rating
7.7
77%
13 Ratings

Forecasting

N/A
0 Ratings
8.6
86%
10 Ratings

Customization

7.5

ConvergeHub

75%
9.5

Oracle Siebel CRM

95%
Oracle Siebel CRM ranks higher in 4/4 features
Oracle Siebel CRM ranks higher in 4/4 features

Custom fields

8.0
80%
1 Rating
9.9
99%
16 Ratings

API for custom integration

7.0
70%
1 Rating
9.9
99%
14 Ratings

Custom objects

N/A
0 Ratings
9.9
99%
16 Ratings

Scripting environment

N/A
0 Ratings
8.2
82%
13 Ratings

Platform

9.0

ConvergeHub

90%
6.6

Oracle Siebel CRM

66%
ConvergeHub ranks higher in 1/1 features
ConvergeHub ranks higher in 1/1 features

Mobile access

9.0
90%
1 Rating
6.6
66%
10 Ratings

Security

9.0

ConvergeHub

90%
9.9

Oracle Siebel CRM

99%
Oracle Siebel CRM ranks higher in 2/2 features
Oracle Siebel CRM ranks higher in 2/2 features

Role-based user permissions

9.0
90%
1 Rating
9.9
99%
14 Ratings

Single sign-on capability

N/A
0 Ratings
9.9
99%
14 Ratings

Social CRM

ConvergeHub

Feature Set Not Supported
N/A
6.8

Oracle Siebel CRM

68%
Oracle Siebel CRM ranks higher in 2/2 features
Oracle Siebel CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
6.8
68%
8 Ratings

Social engagement

N/A
0 Ratings
6.8
68%
8 Ratings

Integrations with 3rd-party Software

ConvergeHub

Feature Set Not Supported
N/A
9.8

Oracle Siebel CRM

98%
Oracle Siebel CRM ranks higher in 2/2 features
Oracle Siebel CRM ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
9.8
98%
11 Ratings

Compensation management

N/A
0 Ratings
9.9
99%
8 Ratings

Attribute Ratings

  • Oracle Siebel CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

ConvergeHub

80%
1 Rating
9.9

Oracle Siebel CRM

99%
17 Ratings

Usability

ConvergeHub

N/A
0 Ratings
9.0

Oracle Siebel CRM

90%
1 Rating

Support Rating

ConvergeHub

N/A
0 Ratings
9.0

Oracle Siebel CRM

90%
2 Ratings

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.

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Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.

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Abhijit Bhattacharjee | TrustRadius Reviewer
Abhijit Bhattacharjee
View all 17 answers on this topic

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.

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Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Oracle Siebel CRM

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT

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Anonymous | TrustRadius Reviewer
Verified User
View all 17 answers on this topic

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.

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Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Oracle Siebel CRM

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...

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Miguel Padilla, M.Eng. | TrustRadius Reviewer
Miguel Padilla, M.Eng.
View all 17 answers on this topic

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$9 per user - per month

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details
—

Oracle Siebel CRM

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Oracle Siebel CRM Editions & Modules

—
Additional Pricing Details
—

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.

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Lokesh Yadav | TrustRadius Reviewer
Lokesh Yadav
View all 1 answers on this topic

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.

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Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Oracle Siebel CRM

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be

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Lizzy Randall | TrustRadius Reviewer
Lizzy Randall
View all 17 answers on this topic

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.

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Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
View all 1 answers on this topic

Oracle Siebel CRM

  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 17 answers on this topic

Screenshots

Oracle Siebel CRM

—

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