What users are saying about
2 Ratings
2 Ratings
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Score 8 out of 100
85 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
Oracle Siebel CRM
8.2
Customer data management / contact management
ConvergeHub
9.0
Oracle Siebel CRM
9.0
Workflow management
ConvergeHub
9.0
Oracle Siebel CRM
9.3
Territory management
ConvergeHub
8.0
Oracle Siebel CRM
8.4
Opportunity management
ConvergeHub
9.0
Oracle Siebel CRM
9.2
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
Oracle Siebel CRM
7.5
Contract management
ConvergeHub
8.0
Oracle Siebel CRM
8.0
Quote & order management
ConvergeHub
9.0
Oracle Siebel CRM
7.8
Interaction tracking
ConvergeHub
8.0
Oracle Siebel CRM
7.8
Channel / partner relationship management
ConvergeHub
8.0
Oracle Siebel CRM
6.9

Customer Service & Support

ConvergeHub
7.0
Oracle Siebel CRM
9.5
Case management
ConvergeHub
7.0
Oracle Siebel CRM
9.6
Call center management
ConvergeHub
Oracle Siebel CRM
9.4
Help desk management
ConvergeHub
Oracle Siebel CRM
9.3

Marketing Automation

ConvergeHub
9.0
Oracle Siebel CRM
7.8
Lead management
ConvergeHub
9.0
Oracle Siebel CRM
8.8
Email marketing
ConvergeHub
9.0
Oracle Siebel CRM
6.7

CRM Project Management

ConvergeHub
9.0
Oracle Siebel CRM
8.0
Task management
ConvergeHub
9.0
Oracle Siebel CRM
8.9
Billing and invoicing management
ConvergeHub
9.0
Oracle Siebel CRM
7.5
Reporting
ConvergeHub
9.0
Oracle Siebel CRM
7.5

CRM Reporting & Analytics

ConvergeHub
8.0
Oracle Siebel CRM
8.1
Pipeline visualization
ConvergeHub
8.0
Oracle Siebel CRM
8.2
Customizable reports
ConvergeHub
8.0
Oracle Siebel CRM
7.7
Forecasting
ConvergeHub
Oracle Siebel CRM
8.5

Customization

ConvergeHub
7.5
Oracle Siebel CRM
8.2
Custom fields
ConvergeHub
8.0
Oracle Siebel CRM
8.4
API for custom integration
ConvergeHub
7.0
Oracle Siebel CRM
7.9
Custom objects
ConvergeHub
Oracle Siebel CRM
8.4
Scripting environment
ConvergeHub
Oracle Siebel CRM
8.2

Platform

ConvergeHub
9.0
Oracle Siebel CRM
6.5
Mobile access
ConvergeHub
9.0
Oracle Siebel CRM
6.5

Security

ConvergeHub
9.0
Oracle Siebel CRM
8.2
Role-based user permissions
ConvergeHub
9.0
Oracle Siebel CRM
8.3
Single sign-on capability
ConvergeHub
Oracle Siebel CRM
8.0

Social CRM

ConvergeHub
Oracle Siebel CRM
6.7
Social data
ConvergeHub
Oracle Siebel CRM
6.8
Social engagement
ConvergeHub
Oracle Siebel CRM
6.7

Integrations with 3rd-party Software

ConvergeHub
Oracle Siebel CRM
6.5
Marketing automation
ConvergeHub
Oracle Siebel CRM
6.8
Compensation management
ConvergeHub
Oracle Siebel CRM
6.2

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel CRM

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Anonymous | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel CRM

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Miguel Padilla, M.Eng. | TrustRadius Reviewer

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel CRM

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Lizzy Randall | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel CRM

  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Oracle Siebel CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Siebel CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
Oracle Siebel CRM
8.5

Usability

ConvergeHub
Oracle Siebel CRM
9.0

Support Rating

ConvergeHub
Oracle Siebel CRM
9.0

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