What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
98 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 98 reviews and ratings
Feature Set Ratings
- ConvergeHub ranks higher in 2 feature sets: Marketing Automation, Platform
- Oracle Siebel CRM ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Security
Sales Force Automation
8.3
ConvergeHub
83%
9.3
Oracle Siebel CRM
93%
Oracle Siebel CRM ranks higher in 9/9 features
Oracle Siebel CRM ranks higher in 9/9 features
Customer data management / contact management
9.0
90%
1 Rating
9.1
91%
16 Ratings
Workflow management
9.0
90%
1 Rating
9.4
94%
16 Ratings
Territory management
8.0
80%
1 Rating
9.0
90%
12 Ratings
Opportunity management
9.0
90%
1 Rating
9.3
93%
15 Ratings
Integration with email client (e.g., Outlook or Gmail)
7.0
70%
1 Rating
7.5
75%
12 Ratings
Contract management
8.0
80%
1 Rating
9.9
99%
12 Ratings
Quote & order management
9.0
90%
1 Rating
9.9
99%
11 Ratings
Interaction tracking
8.0
80%
1 Rating
9.9
99%
13 Ratings
Channel / partner relationship management
8.0
80%
1 Rating
9.9
99%
9 Ratings
Customer Service & Support
7.0
ConvergeHub
70%
10.0
Oracle Siebel CRM
100%
Oracle Siebel CRM ranks higher in 3/3 features
Oracle Siebel CRM ranks higher in 3/3 features
Case management
7.0
70%
1 Rating
10.0
100%
14 Ratings
Call center management
N/A
0 Ratings
10.0
100%
13 Ratings
Help desk management
N/A
0 Ratings
10.0
100%
10 Ratings
Marketing Automation
9.0
ConvergeHub
90%
7.9
Oracle Siebel CRM
79%
ConvergeHub ranks higher in 2/2 features
ConvergeHub ranks higher in 2/2 features
Lead management
9.0
90%
1 Rating
8.9
89%
10 Ratings
Email marketing
9.0
90%
1 Rating
7.0
70%
12 Ratings
CRM Project Management
9.0
ConvergeHub
90%
9.3
Oracle Siebel CRM
93%
ConvergeHub ranks higher in 2/3 features
ConvergeHub ranks higher in 2/3 features
Task management
9.0
90%
1 Rating
9.9
99%
11 Ratings
Billing and invoicing management
9.0
90%
1 Rating
8.9
89%
8 Ratings
Reporting
9.0
90%
1 Rating
8.9
89%
11 Ratings
CRM Reporting & Analytics
8.0
ConvergeHub
80%
8.3
Oracle Siebel CRM
83%
Oracle Siebel CRM ranks higher in 2/3 features
Oracle Siebel CRM ranks higher in 2/3 features
Pipeline visualization
8.0
80%
1 Rating
8.5
85%
11 Ratings
Customizable reports
8.0
80%
1 Rating
7.7
77%
13 Ratings
Forecasting
N/A
0 Ratings
8.6
86%
10 Ratings
Customization
7.5
ConvergeHub
75%
9.5
Oracle Siebel CRM
95%
Oracle Siebel CRM ranks higher in 4/4 features
Oracle Siebel CRM ranks higher in 4/4 features
Custom fields
8.0
80%
1 Rating
9.9
99%
16 Ratings
API for custom integration
7.0
70%
1 Rating
9.9
99%
14 Ratings
Custom objects
N/A
0 Ratings
9.9
99%
16 Ratings
Scripting environment
N/A
0 Ratings
8.2
82%
13 Ratings
Platform
9.0
ConvergeHub
90%
6.6
Oracle Siebel CRM
66%
ConvergeHub ranks higher in 1/1 features
ConvergeHub ranks higher in 1/1 features
Mobile access
9.0
90%
1 Rating
6.6
66%
10 Ratings
Security
9.0
ConvergeHub
90%
9.9
Oracle Siebel CRM
99%
Oracle Siebel CRM ranks higher in 2/2 features
Oracle Siebel CRM ranks higher in 2/2 features
Role-based user permissions
9.0
90%
1 Rating
9.9
99%
14 Ratings
Single sign-on capability
N/A
0 Ratings
9.9
99%
14 Ratings
Social CRM
ConvergeHub
Feature Set Not Supported
N/A
6.8
Oracle Siebel CRM
68%
Oracle Siebel CRM ranks higher in 2/2 features
Oracle Siebel CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings
6.8
68%
8 Ratings
Social engagement
N/A
0 Ratings
6.8
68%
8 Ratings
Integrations with 3rd-party Software
ConvergeHub
Feature Set Not Supported
N/A
9.8
Oracle Siebel CRM
98%
Oracle Siebel CRM ranks higher in 2/2 features
Oracle Siebel CRM ranks higher in 2/2 features
Marketing automation
N/A
0 Ratings
9.8
98%
11 Ratings
Compensation management
N/A
0 Ratings
9.9
99%
8 Ratings
Attribute Ratings
- Oracle Siebel CRM is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
ConvergeHub
80%
1 Rating
9.9
Oracle Siebel CRM
99%
17 Ratings
Usability
ConvergeHub
N/A
0 Ratings
9.0
Oracle Siebel CRM
90%
1 Rating
Support Rating
ConvergeHub
N/A
0 Ratings
9.0
Oracle Siebel CRM
90%
2 Ratings
Likelihood to Recommend
ConvergeHub
It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Oracle Siebel CRM
As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Application Engineer
The MathWorksComputer Software, 1001-5000 employees
Pros
ConvergeHub
- The dashboards are really good and feature laden.
- The UI is really intuitive as well as user friendly.
- Automation of simple tasks as well as the marketing process is really easy.
- Above all the pricing takes the cake here.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Oracle Siebel CRM
- Great data model: the out of the box version comes with standard objects that support most of the industries business models
- Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
- Lots of resources available on the product
- Supported by Oracle one of the world leader in IT

Verified User
Consultant in Information Technology
Government Administration Company, 10,001+ employeesCons
ConvergeHub
- Customer support isn't that great, takes a lot of time to respond.
- Notifications are not on time, i.e. they are delayed and not real time.
- Lack of integration with other applications.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Oracle Siebel CRM
- Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
- Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
- The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
CRM Architect/Consultant
IRCCInformation Technology and Services, 1001-5000 employees
Pricing Details
ConvergeHub
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$9 per user - per month
ConvergeHub Editions & Modules
Edition
Lite | $91 |
---|---|
Professional | $291 |
Premium | $591 |
- per user - per month
Additional Pricing Details
—Oracle Siebel CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Oracle Siebel CRM Editions & Modules
—
Additional Pricing Details
—Usability
ConvergeHub
No score
No answers yet
No answers on this topic
Oracle Siebel CRM
Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Systems Engineer
InfosysInformation Technology and Services, 10,001+ employees
Alternatives Considered
ConvergeHub
ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Oracle Siebel CRM
We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Siebel & Siebel OpenUI Programmer
Cru GlobalReligious Institutions, 10,001+ employees
Return on Investment
ConvergeHub
- It helps increase the overall productivity by automating daily routine tasks.
- Sales & marketing process becomes easier and more productive.
- Workflow management is easier.
- Overall productivity increases many-fold.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Oracle Siebel CRM
- This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
- We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
- We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employees