ConvergeHub vs Oracle Siebel CRM

Likelihood to Recommend

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.

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Abhijit Bhattacharjee

Application Engineer

The MathWorksComputer Software, 1001-5000 employees

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Feature Rating Comparison

ConvergeHub

Oracle Siebel CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

ConvergeHub

Oracle Siebel CRM

Case management

Call center management

Help desk management

ConvergeHub

Oracle Siebel CRM

Lead management

Email marketing

ConvergeHub

Oracle Siebel CRM

Task management

Billing and invoicing management

Reporting

ConvergeHub

Oracle Siebel CRM

Pipeline visualization

Customizable reports

Forecasting

ConvergeHub

Oracle Siebel CRM

Custom fields

API for custom integration

Custom objects

Scripting environment

ConvergeHub

Oracle Siebel CRM

Mobile access

ConvergeHub

Oracle Siebel CRM

Role-based user permissions

Single sign-on capability

ConvergeHub

Oracle Siebel CRM

Social data

Social engagement

ConvergeHub

Oracle Siebel CRM

Marketing automation

Compensation management

Pros

The dashboards are really good and feature laden.
The UI is really intuitive as well as user friendly.
Automation of simple tasks as well as the marketing process is really easy.
Above all the pricing takes the cake here.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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Great data model: the out of the box version comes with standard objects that support most of the industries business models
Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
Lots of resources available on the product
Supported by Oracle one of the world leader in IT

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Verified User

Consultant in Information Technology

Government Administration Company, 10,001+ employees

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Cons

Customer support isn't that great, takes a lot of time to respond.
Notifications are not on time, i.e. they are delayed and not real time.
Lack of integration with other applications.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...

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Miguel Padilla, M.Eng.

CRM Architect/Consultant

IRCCInformation Technology and Services, 1001-5000 employees

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Usability

No score

No answers yet

No answers on this topic

Oracle Siebel CRM 9.0

Based on 1 answer

It's a leading online CRM tool in the market.

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Lokesh Yadav

Systems Engineer

InfosysInformation Technology and Services, 10,001+ employees

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Alternatives Considered

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be

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Lizzy Randall

Siebel & Siebel OpenUI Programmer

Cru GlobalReligious Institutions, 10,001+ employees

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Return on Investment

It helps increase the overall productivity by automating daily routine tasks.
Sales & marketing process becomes easier and more productive.
Workflow management is easier.
Overall productivity increases many-fold.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 10,001+ employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

ConvergeHub Editions & Modules

Edition

Lite	$9¹
Professional	$29¹
Premium	$59¹

per user - per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Oracle Siebel CRM Editions & Modules

—

Additional Pricing Details

—

Rating Summary

ConvergeHub

Oracle Siebel CRM

ConvergeHub

Oracle Siebel CRM

ConvergeHub

Oracle Siebel CRM

Likelihood to Recommend

ConvergeHub

Oracle Siebel CRM

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Pipeline visualization

Customizable reports

Forecasting

Custom fields

API for custom integration

Custom objects

Scripting environment

Mobile access

Role-based user permissions

Single sign-on capability

Social data

Social engagement

Marketing automation

Compensation management

Pros

ConvergeHub

Oracle Siebel CRM

Cons

ConvergeHub

Oracle Siebel CRM

Usability

ConvergeHub

Oracle Siebel CRM

Alternatives Considered

ConvergeHub

Oracle Siebel CRM

Return on Investment

ConvergeHub

Oracle Siebel CRM

Screenshots

ConvergeHub

Oracle Siebel CRM

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

ConvergeHub Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Oracle Siebel CRM Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison