What users are saying about
2 Ratings
30 Ratings
2 Ratings
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Score 8 out of 100
30 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • ConvergeHub ranks higher in 3 feature sets: Marketing Automation, Platform, Security
  • Pipeliner CRM ranks higher in 4 feature sets: Sales Force Automation, Customer Service & Support, CRM Reporting & Analytics, Customization
  • ConvergeHub and Pipeliner CRM are tied in 1 feature set: CRM Project Management

Sales Force Automation

8.3

ConvergeHub

83%
8.8

Pipeliner CRM

88%
Pipeliner CRM ranks higher in 7/9 features

Customer data management / contact management

9.0
90%
1 Rating
8.4
84%
18 Ratings

Workflow management

9.0
90%
1 Rating
8.4
84%
18 Ratings

Territory management

8.0
80%
1 Rating
8.8
88%
16 Ratings

Opportunity management

9.0
90%
1 Rating
9.0
90%
18 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.0
70%
1 Rating
9.0
90%
17 Ratings

Contract management

8.0
80%
1 Rating
8.5
85%
16 Ratings

Quote & order management

9.0
90%
1 Rating
9.6
96%
2 Ratings

Interaction tracking

8.0
80%
1 Rating
8.6
86%
17 Ratings

Channel / partner relationship management

8.0
80%
1 Rating
9.1
91%
14 Ratings

Customer Service & Support

7.0

ConvergeHub

70%
9.3

Pipeliner CRM

93%
Pipeliner CRM ranks higher in 3/3 features

Case management

7.0
70%
1 Rating
9.1
91%
1 Rating

Call center management

N/A
0 Ratings
9.1
91%
1 Rating

Help desk management

N/A
0 Ratings
9.6
96%
2 Ratings

Marketing Automation

9.0

ConvergeHub

90%
8.4

Pipeliner CRM

84%
ConvergeHub ranks higher in 2/2 features

Lead management

9.0
90%
1 Rating
8.6
86%
19 Ratings

Email marketing

9.0
90%
1 Rating
8.2
82%
2 Ratings

CRM Project Management

9.0

ConvergeHub

90%
9.0

Pipeliner CRM

90%
ConvergeHub ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.8
88%
19 Ratings

Billing and invoicing management

9.0
90%
1 Rating
9.1
91%
1 Rating

Reporting

9.0
90%
1 Rating
9.0
90%
18 Ratings

CRM Reporting & Analytics

8.0

ConvergeHub

80%
8.7

Pipeliner CRM

87%
Pipeliner CRM ranks higher in 3/3 features

Pipeline visualization

8.0
80%
1 Rating
8.9
89%
19 Ratings

Customizable reports

8.0
80%
1 Rating
8.3
83%
19 Ratings

Forecasting

N/A
0 Ratings
8.9
89%
19 Ratings

Customization

7.5

ConvergeHub

75%
8.4

Pipeliner CRM

84%
Pipeliner CRM ranks higher in 4/4 features

Custom fields

8.0
80%
1 Rating
8.6
86%
19 Ratings

API for custom integration

7.0
70%
1 Rating
8.3
83%
17 Ratings

Custom objects

N/A
0 Ratings
7.8
78%
18 Ratings

Scripting environment

N/A
0 Ratings
9.1
91%
1 Rating

Platform

9.0

ConvergeHub

90%
8.6

Pipeliner CRM

86%
ConvergeHub ranks higher in 1/1 features

Mobile access

9.0
90%
1 Rating
8.6
86%
17 Ratings

Security

9.0

ConvergeHub

90%
8.6

Pipeliner CRM

86%
ConvergeHub ranks higher in 1/2 features

Role-based user permissions

9.0
90%
1 Rating
8.4
84%
18 Ratings

Single sign-on capability

N/A
0 Ratings
8.7
87%
17 Ratings

Social CRM

ConvergeHub

Feature Set Not Supported
N/A
8.1

Pipeliner CRM

81%
Pipeliner CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.1
81%
17 Ratings

Social engagement

N/A
0 Ratings
8.2
82%
17 Ratings

Integrations with 3rd-party Software

ConvergeHub

Feature Set Not Supported
N/A
8.5

Pipeliner CRM

85%
Pipeliner CRM ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
7.8
78%
17 Ratings

Compensation management

N/A
0 Ratings
9.1
91%
1 Rating

Attribute Ratings

  • Pipeliner CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

ConvergeHub

80%
1 Rating
8.8

Pipeliner CRM

88%
20 Ratings

Likelihood to Renew

ConvergeHub

N/A
0 Ratings
9.1

Pipeliner CRM

91%
1 Rating

Usability

ConvergeHub

N/A
0 Ratings
9.1

Pipeliner CRM

91%
10 Ratings

Support Rating

ConvergeHub

N/A
0 Ratings
8.8

Pipeliner CRM

88%
10 Ratings

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM is very flexible, easy to work with, data capturing is at [its] best, its integration to other major software’s and it aids in the monitoring of the core work process. One distinctive feature is it is very easy to learn without extensive training. This really helps in the [execution] of the task in our organization.
Emmanuel Alex Prah | TrustRadius Reviewer

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Pipeliner CRM

  • Clear and easy visualisation of Sales Process
  • Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
  • Reporting into pivot table is also easy and very useful
  • Mobile app has always been very good and easy to use since 2015
Gary Perkins | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Pipeliner CRM

  • The product development team at Pipeliner CRM always seems to be a step or two ahead of what I'm experiencing. Therefore they've already addressed improvements I could have suggested. They are really in touch with their users and overall user experience.
Babette Ten Haken | TrustRadius Reviewer

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$9 per user - per month

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Pipeliner CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$35 Per User per Month

Pipeliner CRM Editions & Modules

On-premise Edition
BUSINESS - Full CRM functionality, customization and unique productivity features$65.001
Business STARTER - Basic sales management, tracking and collaboration$35.001
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.002
  1. Per User per Month
  2. Per User per month
SaaS Edition
Essentials - Basic sales management, tracking and collaboration$35.001
Professional - Full CRM functionality, customization and unique productivity features$65.001
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.001
  1. Per user, per month
Additional Pricing Details

Likelihood to Renew

ConvergeHub

No score
No answers yet
No answers on this topic

Pipeliner CRM

Pipeliner CRM 9.1
Based on 1 answer
Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
Paulo Castello | TrustRadius Reviewer

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

Pipeliner CRM

Pipeliner CRM 9.1
Based on 10 answers
I gave that rating level because it reflects both my satisfaction and expectations about PipelinerCRM.Plus, the adoption rate of this software. I mean the usability rate is very low. It just takes, for learning, a couple of hours less than three days roughly. Return on time investment is low also.
Jean François SACK | TrustRadius Reviewer

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Pipeliner CRM

Pipeliner CRM 8.8
Based on 10 answers
The support from Pipeliner CRM is superb; they have instant customer support and they are on time. They also give enough knowledge of sales and other material for the knowledge. They also have AI in the support by talking with customer support directly from the web or app and so on.
GEORGE MWENISONGOLE | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Pipeliner CRM

The most important reason for selecting pipeliner CRM:-exceptional user engagement through its sales-friendly interface. With its uniform navigation and visual approach, users can learn the system quickly. Users can easily customize what they see to make the system their own. Best user interface & fast to learn.
Anonymous | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Pipeliner CRM

  • As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
  • The visual tools allow those "no good deals" to be spotted and resource usage limited.
  • A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
Randy Tucker | TrustRadius Reviewer

Screenshots

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