Conversica vs. LinkPoint Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Conversica
Score 9.3 out of 10
Mid-Size Companies (51-1,000 employees)
Conversica provides lead management software for marketing, inside sales and sales groups.
$1,499
per installation
LinkPoint Connect
Score 9.0 out of 10
N/A
LinkPoint Connect promises to streamline data entry and access by enabling users to instantly view CRM data within their email client. This sales intelligence solution integrates Salesforce and Microsoft Dynamics CRM data in Outlook or IBM Notes. According to the vendor, key capabilities include: View real-time Salesforce data without ever leaving your email. Click on an email, and the LinkPoint Connect Side Panel instantly displays that contact’s information directly from…
$192
per user, per year
Pricing
ConversicaLinkPoint Connect
Editions & Modules
Starter Edition
$1,499
per installation
LinkPoint Connect for Outlook + Salesforce
$192
per user, per year
LinkPoint Connect for Outlook + Microsoft Dynamics CRM
$192
per user, per year
LinkPoint Connect for IBM Notes + Salesforce
$228
per user, per year
LinkPoint Connect for IBM Notes + Microsoft Dynamics CRM
$228
per user, per year
Offerings
Pricing Offerings
ConversicaLinkPoint Connect
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$16 per user per year
Additional DetailsA Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.Subscriptions are billed annually. Discounts available for non-profits. Volume discounts available. LinkPoint Connect Solutions are available for Outlook and IBM Notes users. These include preconfigured implementations for Advologix, Apto, Apttus, FinancialForce.com, Jobscience, Navatar, Pardot, Salesforce Shield, and TaskRay.
More Pricing Information
Community Pulse
ConversicaLinkPoint Connect
Top Pros
Top Cons
Best Alternatives
ConversicaLinkPoint Connect
Small Businesses
Intercom
Intercom
Score 8.8 out of 10
Mailtrack
Mailtrack
Score 8.5 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Mailtrack
Mailtrack
Score 8.5 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Conversica
Conversica
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ConversicaLinkPoint Connect
Likelihood to Recommend
9.3
(95 ratings)
9.0
(3 ratings)
Likelihood to Renew
8.5
(6 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.9
(73 ratings)
10.0
(1 ratings)
Implementation Rating
8.1
(49 ratings)
-
(0 ratings)
User Testimonials
ConversicaLinkPoint Connect
Likelihood to Recommend
Conversica
Conversica is an excellent tool if you have a large database of potential students, sales leads, or other forms of potential customers/users. It does not replace human interaction, but instead supplements it - allowing your admissions/sales/retention team to spend their time with those individuals that are in most need of assistance - whether that be because they are "hot leads" for a sale, students with a sincere interest, or customers needing assistance beyond the capabilities of an automatic system.
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LinkPoint360
LinkPoint is well suited to any situation where Outlook is used for email correspondence and calendar items and there is need to have a record of those items and/or perform connected actions (schedule tasks, follow up reminders, etc.) in Salesforce. Automating this process and removing as much duplication of work as possible is the primary goal and the primary benefit that LinkPoint provides. In addition to efficiency, automating the process also provides a pretty substantial increase in accuracy, removing ca. 50% of the chance for human error. It's pretty simple functionality in concept, but extremely valuable in execution.
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Pros
Conversica
  • Conversica is great at working low level leads and surfacing those that are in fact interested in your product or service.
  • Conversica is also useful in weeding out leads that are not strong.
  • Since Conversica is sending emails to various prospects, customers and opportunities, it allows sales, account managers, service etc, to focus on other activities, thereby saving time and freeing up resources.
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LinkPoint360
  • Adding emails is a breeze.
  • Creating contacts/leads from outlook is as simple as highlight, drag and drop.
  • Additional customization to allow you to bring in associates custom objects.
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Cons
Conversica
  • The method of standing up campaigns can be a little tedious for administrators because it uses copy/paste of Salesforce Campaign ID instead of just searching for active Salesforce campaigns.
  • Understanding the conversation path options that the AI could take is improving greatly, but can still use some improvements for admin awareness when standing up a new conversation.
  • Understanding what conversation types exist and how they differ from one another is sometimes difficult to self-serv, but the Conversica team is always very good about helping out explaining these.
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LinkPoint360
  • The plug-in for Outlook needs to be reset every couple of months.
  • It does not tag e-mails sent from mobile devices (or we haven't figured out how to do that yet).
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Likelihood to Renew
Conversica
Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
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LinkPoint360
No answers on this topic
Usability
Conversica
Standalone, it's very easy to use. It becomes a little more complicated when you're working with it as an integration in Salesforce.
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LinkPoint360
No answers on this topic
Support Rating
Conversica
Our account manager and support rep have been extremely helpful in helping us get the system where we wanted it. Given our original use case as a lead qualifier, a lot of the conversations needed to be altered or exceptions created in order to provide the customization we needed. Our AM and support rep were able to accommodate most of our requests and were extremely helpful in working with us on a solution.
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LinkPoint360
Never had to use the support team, which probably means the product works well!
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Implementation Rating
Conversica
The implementation went smoothly. The only advice I would give for anybody looking to integrate Conversica with Salesforce is to ensure that either you or somebody within your organization has experience with process builder as you'll need to create some processes to force your leads into Salesforce campaigns for the Conversica system to pick them up.
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LinkPoint360
No answers on this topic
Alternatives Considered
Conversica
I haven't looked into many other conversational ai products - we received a solid recommendation about using this and have been happy with the process and experience. Price was also pretty good, so we didn't feel a need to shop around on that front. If things change I'll do that homework, but we're happy for now
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LinkPoint360
Prior to our move to LinkPoint, we used the Salesforce add-in for Outlook. This required manual syncing of email and calendar items and no easy to use interface between the two programs. It was very cumbersome for me to use, to the point where I quit using it altogether some time ago. I found it far less frustrating to just switch back and forth between Outlook and Salesforce and manually perform the requisite actions, create tasks or other items, enter the required data, etc.
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Return on Investment
Conversica
  • We have found that each conversation type has a different ROI. Some are very hard to report off of, whereas others are easy. this is because some are more built around building awareness of what we offer where they may not purchase it for months down the line.
  • Has helped us to save on salaries. If staff were to try to do the same thing our AI Assistant does, it would take them many hours to be as successful.
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LinkPoint360
  • Activity history tracking. Our users send most of their emails from outlook.
  • Contact and lead creation.
  • Visibility of all associated records.
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ScreenShots

Conversica Screenshots

Screenshot of Dashboard showing an overview of important metrics, like response rates, hot leads and top-performing lead sources

LinkPoint Connect Screenshots

Screenshot of Record emails to your CRM when sending messages via your email application. LinkPoint Connect makes it easy to associate emails with the right contacts and opportunities with just a few clicks in your email.Screenshot of View real-time CRM data without ever leaving your email. Click on an email, and the LinkPoint Connect Side Panel instantly displays that contact’s information directly from the CRM.Screenshot of Screenshot of Screenshot of Screenshot of