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Simple and great to use
October 07, 2019

Simple and great to use

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LinkPoint Connect

We use LinkPoint Connect to log outbound e-mail communication. Primarily, it functions as a plug-in over our Outlook processes. It lets us log all communication happening with our customers and preserve that information in Salesforce.
  • Very easy to use.
  • Easy to tag to contacts, accounts, and opportunities separately and at the same time.
  • Minimally invasive into the rest of my workflow.
  • The plug-in for Outlook needs to be reset every couple of months.
  • It does not tag e-mails sent from mobile devices (or we haven't figured out how to do that yet).
  • It provides transparency into your outbound communication with customers.
We have not used any alternative products.
Never had to use the support team, which probably means the product works well!

Do you think LinkPoint Connect delivers good value for the price?

Not sure

Are you happy with LinkPoint Connect's feature set?

Yes

Did LinkPoint Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LinkPoint Connect go as expected?

I wasn't involved with the implementation phase

Would you buy LinkPoint Connect again?

Yes

LinkPoint Connect is great to use for all outbound e-mail communication. The Outlook plug-in works well when it does not have activation issues. I don't use it for internal e-mails, so I can't speak to how it works for that.