Item: Conversica
Rating: 8
Author: Verified User

Overall Satisfaction with Conversica

Use Cases and Deployment Scope

Conversica is being used by our marketing department to re-engage with leads that requested a demo but never scheduled a time. Conversica allows us to better communicate in mass with people who have an interest but just may have been hard to get a hold of the first time around. This allows our reps to only spend time with people who re-engage with us.

Pros and Cons

Pros

Simple way to interact via email and get reps involved when the right moment arrives.
Conversational AI is pretty good - Conversica actually understands most conversations.
It doesn't take a ton of time to figure out how it works - it's pretty straightforward.

Cons

They sell texting capabilities, but the offering feels pretty limited there.
Alerts could be better integrated.
Does require quite a bit of up front effort before you can start getting value
Require a year contract.

Return on Investment

It's paid for itself.

Support Rating

Their success team has had weekly conversations with us and is ALWAYS trying to figure out how to get us even more value out of the product. I've been super impressed with how easy they are to work with, I haven't seen anything like that in tech. I'm very impressed with the program they have built.

Implementation Rating

It takes a minute to get set up, but once you're good it doesn't take a ton of effort. I'd say we took 4-6 weeks to get lists built, people trained, things installed and the rest of the setup. Not the easiest thing, but far from the hardest software that I've ever installed that sits in Salesforce.

Alternatives Considered

I haven't looked into many other conversational ai products - we received a solid recommendation about using this and have been happy with the process and experience. Price was also pretty good, so we didn't feel a need to shop around on that front. If things change I'll do that homework, but we're happy for now.

Likelihood to Recommend

It's great if your primary method of communication with prospects is via email. Their success team is amazing and works really close with you the whole time to make sure you see success - I've never seen anything like it. If you'd like to avoid hiring more SDRs then this is a good way to help out and flag your internal team when they need to jump in.

I would feel hesitant using the texting feature and trying to reach out for anything other than a simple request. Although AI is great, it can't be overly complex or else things can get tough.

Comments

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Conversica is worth a try

Modules Used