Conversica - An Excellent Solution to the Digital Drip Problem
December 18, 2020

Conversica - An Excellent Solution to the Digital Drip Problem

Maxwell Colburn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Admissions AI Assistant

Overall Satisfaction with Conversica

At Hussian College - LA we use Conversica in our Admissions department to better assist potential students as they seek information on applying and attending our campus. As we're a unique college with a small imprint, and the there are many PVA colleges and events demanding the attention of young performers, Conversica helps us start and maintain conversations that our small department would be unable to otherwise handle.
  • Answers Direct Questions
  • Supplies information and links to students requesting them
  • Reengages potential students that requested information early in their high school education
  • Frees our admissions team to only reach out to potential students with a sincere interest
  • Adjusting message timing, both on a macro and micro level
  • Lead uploading - make it easier for all users to access the uploader and execute said uploads
  • More engagement with less phone calls
  • Narrowing large database of older leads down to those potential students with sincere interest
  • Answers simple questions, freeing reps up to handle those that need human attention
The support team at Conversica is fantastic. They are very quick to answer questions, and knowledgeable without any hint of pretention. I work with a large number of systems and it has been refreshing to have a team that I can rely on for support, where many other systems' support teams have even less knowledge of the system than I do.
I was, unfortunately, not directly involved in implementation but saw, right form the get-go, that we were set up for success. There has been very little that I have had to do beyond the initial implementation - and most, if not all, of it has been revisiting strategies that my supervisor put into place during implementation only to rethink at a later date.
Conversica outdoes the competition when it comes to auto drip campaigns - while two of the above products are mainly used for mass emailing, both Sendinblue and Velocify have automatic feature suites that simply do not have the customization and ease of use that makes Conversica such an outstanding product.
Conversica is an excellent tool if you have a large database of potential students, sales leads, or other forms of potential customers/users. It does not replace human interaction, but instead supplements it - allowing your admissions/sales/retention team to spend their time with those individuals that are in most need of assistance - whether that be because they are "hot leads" for a sale, students with a sincere interest, or customers needing assistance beyond the capabilities of an automatic system.