TrustRadius
Conversica provides lead management software for marketing, inside sales and sales groups.https://media.trustradius.com/product-logos/bo/LN/53ISIZ692PLR.PNGOur Conversica AI Assistant never stops working, no coffee requiredWe currently use Conversica to stay on top of our outreach efforts to new leads. Our AI assistant handles the quantity that we cannot get to on our own in a direct 1:1 basis. Furthermore, these efforts are focused on scheduling demo calls with new leads before they go cold.,Providing 1:1 email outreach to a large quantity of leads which our organization is unable to do on our own in a timely manner. Confirms specific contact phone numbers while scheduling a call for our sales department. Opens up new conversations with older leads in our database that have gone cold.,The AI software that reads the replies from our leads is not perfect. I need the ability to update and change the lead status when I discover these mistakes for accurate reporting and follow up. The ability to stop a conversation as a manager is only available from one screen. I would love if they could move this to the main dashboard too. In reporting I would like to see the date and time of last message sent, last reply received, and next message scheduled all next to each other. The import to Salesforce campaigns is nice but the upload of new data from conversica to Salesforce (like lead status and phone number) has to be manually done.,8,The follow up is persistant and consistant. We know the exact status of each lead when Conversica is on it. We can get right to work each day on hot leads and those held for review. We can also easily weed out leads that do not qualify for a sales call without any time spent from our sales team. It gets the ball rolling on a conversation and the hand off seems natural and swift.,After using conversica to make initial outreach we have found that the leads are better qualified and we are able to engage with those with the highest level of interest first with minimal effort to complete and confirm our first call.,No more leads slipping through the cracks. Everyone gets contacted soon after they engage with our content. We can now more accurately determine the interest level of all our leads and place them in the proper section of our sales funnel. We are starting more conversation in less time and have closed new business that originated from Conversica outreach.,Using conversica helped us start more conversations and schedule more calls with minimal effort by our sales team. It did the busy leg work of email outreach to weed out a large database to determine who was qualified and ready to talk.,8,8,PersistIQ,HubSpot, BrightEdge, Moz,6,3,Event follow up after we meet someone at a trade show or conference or if they attend a webinar. Old lead reactivation for those qualified leads who we have not heard from for over 90 days. Content download follow up after someone downloads an ebook or white paper from our website.,We've been able to clean up out database and eliminate all unqualified contacts quickly.,In the future we will consider using Conversica for cold outreach prospecting.,9A Dealer's Review of Conversica's AIWe have used Conversica's AI assistant for the past 5 years. I currently use it in all of our dealerships for 2 primary reasons. Reason 1) Vendor Accountability. Because the assistant interacts with all inbound leads, I know exactly which of my vendors are producing great engaging leads and which ones are sending me poor quality leads. This allows me to hold my poor performing vendors accountable and to reallocate advertising funds from poor performers to high performers. Reason 2) Sales Accountability. With Conversica's AI interacting multiple times with every lead, I get a great picture of how well our sales staff is handling leads. I get daily reports of our Hot Leads and instant notifications when we have a "Lead at Risk." If one sales rep is consistently producing Leads at Risk, then I know that sales rep needs extra coaching. It also allows our Sales Managers to immediately step in and work with the client to save any deals that could be at risk.,Identifies leads sources that engage in two-way communication with your sales department. Ensures that your sales staff is not letting leads "slip through the cracks". Allows you to better manage your sales staff based on their usage. Responses are not "canned" - the AI learns and is very lifelike.,None that I can think of at this time.,10,A human cannot realistically do what Conversica does. I need to know how well our online leads are engaging with our dealerships. A human would have to go into every single lead and create reports on how well the lead was handled and whether or not the client responded to our initial attempts to interact. That is too time consuming and mind-numbing!,Our lead engagement rate has drastically increased. Now that I know which sources engage and which ones do not, I can quickly and easily make the decisions necessary to cancel a poor performing vendor and invest more in great performing vendors. Plus, we have a decent amount of leads that will respond to Conversica's AI and not our sales staff. That allows us to then capture a client we would never have reached otherwise.,Positive ROI due to better engaging leads. Lowered our overall lead count; but, this is a plus. We'd rather have less leads that are higher engaging than more leads that are lower engaging. Better Sales Staff. Conversica is a good tool for training and coaching.,10,Automate your communications with Conversica!Conversica is being used primarily by our marketing department to manage different segments of leads. We also use Conversica for our event follow up. It helps us further segment our database in order to determine the best fit scenarios and marketing best practices.,Automation: Once you have the conversations set up, you can pull the leads into a campaign and begin sending right away. User-Friendly: Interface and platform are user-friendly and easy to navigate. Customer Service: We have had so much success because of the customer service and their ability to promptly answer questions and troubleshoot any issues.,Customization: I wish we had a little more flexibility when it came to customizing the conversations. Real World Examples: More examples of how other users are utilizing the interface would be helpful in testing new ways to use the tool.,10,Using Conversica has helped us automate a system that would otherwise take up the time of another employee. With simple messages, we are able to segment our leads and determine if they are a good fit for our organization. If anything it helps our comms stay consistent, that way we aren't missing anyone.,Leads are likely to respond because we have a place to communicate with them. We wanted a way to automate these comms in order to free up time for more in-depth conversations with our lead database. The response has also helped our sales team see an influx in qualified leads, which frees up their time that they would otherwise be using to research the lead.,We are able to significantly increase our qualified lead database which contributes heavily to our overall return.,10,Marketo, Unbounce, SmartsheetChanged Email Marketing ForeverWe are using the Smart assistant for email marketing to close lost opportunities. It is currently being used by just the sales team as we try to get people to book online demos with the team.,The automated email marketing makes life much easier for all of the sales reps. The smart AI is able to very accurately identify if an email response is positive or negative. It is good at moving the prospect through the sales funnel. Conversica's Salesforce dashboard is easy to use.,I have no complaints so far.,9,We have reached out to thousands of potential customers in a very short amount of time. The average time from when a customer raises their hand to an actual meeting being booked has gone down tremendously.,Conversica's AI assistant has created hundreds of new opportunities for our company. This allows sales reps to do less "chasing" and more "selling". Conversica is able to respond to emails very quickly and this created a great customer experience.,10,10,The total package in AIWe use Conversica for a few very specific things: 1st, our AI assistant reaches out to all Leads who have downloaded a free trial of our product. 2nd, our AI assistant reaches out to old stale Leads who have recently shown new interest (Web lead visits, Form fill-outs, etc.) 3rd, our AI assistant reaches out on Leads from specific trade shows.,The AI is really intuitive. It rarely ever misunderstands a customer response. The Conversica Dashboard is clear and to the point. The info you want to see in easy to read charts. Notifications: The only people who can say they didn't know what was going on with Leads in Conversica are the people who have the alerts turned off. Conversica notifies the owner at every step and displays the email history right on the Leads page.,The profiles were a mess when they first came out. Administration can be a bit tricky in trying to decide the permissions users need to do what they need to do Being able to split the assignment of Lead ownership within Conversica would be nice. For example, if a user leaves the company and we need to divide the notifications up among separate people, you can't. It's all or nothing.,10,The number of Leads from Free Trial to paying customers has increased now that our Sales Team is able to follow up with the right Leads. Conversica has found us 5.2 million in revenue since 2015. Phone numbers and email addresses are kept up to date when the AI is reaching out.,Conversica has really empowered our Sales team through less time wasted chasing Leads with no interest. Our Sales team can reach out to the customers who are interested, saving them days/months worth of emails and phone calls. I mentioned previously that Conversica helps keep our emails and phone numbers up to date by updating the information when the customer confirms.,10,10,WOW...that is the one word I would choose to describe ConversicaWe use Conversica to engage all of our web form fills and move them from an MQL to an SQL. We also use Conversica to follow-up on all post-event leads, reengaging cold leads, and to start up-sell/cross-sell conversations with current clients. This is a combo effort between Marketing and Sales and is insuring that all off our leads are being contacted. In the past we have had leads fall through the cracks as they get lost in the day-to-day tasks of the sales team. We acquire large lead lists from event attendance and from our referring partners and those numbers are daunting to our small sales staff. Conversica and our assistant filter out the noise and brings a better, more qualified candidate to the table, one that is further along in the funnel and ready to engage in a sales discussion.,First and foremost Conversica never misses a lead. We have had 100% follow-up on all form fills since we launched our assistant. Conversica easily handles large numbers of leads and is never over whelmed. Conversica never quits. Most responses are coming after the 6th or 7th message to them. Conversica identifies Hot Leads right off the bat and then identifies leads to review and leads at risk in an easy to use dashboard.,I really can't think of anything that can be improved. They are constantly working to improve their product and you are involved in that process with each response you receive. There is nothing for me to add I know you want 3 items, but for me, there is nothing to add here.,10,We are fairly new with Conversica, but we have had tremendous success contacting leads that have sat dormant and not worked, we have seen deal flow from these conversations, just at the time I can't give a specific answer. In our first small campaign to cold leads we had a 46% engagement rate, which is phenomenal! The more leads we feed to Conversica the lower our engagement rate drops, but over time it climbs back up as it take 6-7 messages before we see a lot of response.,We have been able to reach thousands of leads that we would never have been able to touch before Conversica. We have a small team and Conversica has helped us seem much much bigger. On top of it all the leads get followed up on in a timely fashion because the reps have seen a higher quality lead come through or at least a more warm lead come through the top of the funnel. We have also been able to use Conversica to drive higher quality leads to our booths at events. We have really eliminated those that are not a fit for our services and have made our event attendance a much more effective experience for our sales team.,10,10,,Marketo, Convirza, Qualtrics,9,1,Pre-Event messaging and appointment setting Driving interest at the top of the funnel with cold contacts. Connecting with inbound leads from our website immediately,With their new drive action feature we have been able to use our existing content to drive them deeper into the funnel and further educate them on our products and services before they are contacted by our sales team.,10,Yes,Just yesterday. I had a person get transferred into another department and i needed them removed and their leads transferred to another contact ASAP. I was very busy with other issues and i reached out to my CSM and he immediately made the change for me. This is why Conversica rocks, they are always there to help and are happy to do so!Conversica's AI has increased productivity of our entire sales team!Conversica's AI platform is used for lead generation and qualifying for our Inside Sales and Marketing Team. Due to the relatively small size of our company and the high volume of leads this is just like adding another employee to work through the initial inbound lead process. Each of our Conversica sales consultants have been AWESOME to work with. We recently started working with Gursharn Parmar and he is taking us to a new level with offering advice on improving our current campaigns and adding new conversations.,Excellent follow-up from Conversica Sales Support Reps. Continual learning from leads to improve AI conversations. Easy to use reporting.,When setting vacation days for our reps. would love the ability to delegate alerts to more than one person. Would like the ability to see and update our current conversations.,10,Our business has seen a higher conversion rate from prospects to customers since utilizing Conversica. This AI platform is well worth the investment!,,HubSpot, Uberflip, WistiaContact 100 percent of your Prosepects without Fail!Conversica A.I. (we call her "Miranda") is used by our sales team to be in touch with current YMCA members, former members, and prospective members to share current offers and options at the YMCA. Depending on the customer audience we have different conversations available to help with a buying decision and to ask for customer interest.,Miranda completes 100 percent of the work that we ask her to do. When we upload a file of customers to Conversica, Miranda will contact all of them without exception and work to get a reply of "yes" or "no" one way or another Miranda works 24-7 without vacation and she does not make excuses for getting work done. I am always confident that if the customer file we provided was uploaded properly by our team. Miranda will work that list of customers without fail. Miranda is polite and is definitely not spam. If customers say "no" or request a stop to our offers Miranda immediately stops messaging with a polite reply in respect of the customer's wishes. We can customize our messages and the customer success manager at Conversica is always available to assist us with help and best practices for success.,We like that Conversica listens to their customer and takes suggestions to heart by incorporating our ideas for improvement into their periodic updates to the platform. We welcome the continued work to allow us to be able to do more customization and the ability to speak in the "voice" of our business. We look forward to when Miranda will be available with the spoken word rather than just by typed word.,9,Convesica ensures that the work is ground work and weeding out is getting done. Miranda is 100 percent reliable and she allows my sales team to focus on closing the sale. We don't believe that there is a better choice than the YMCA, but we don't want to bother people who are looking for something else. We prefer to work with people who think that the Y may have the solutions that are going to fit their needs and Miranda helps us to find those very people.,Our lead engagement rate is markedly higher with Conversica. It is hard to say how much higher because with Conversica we are contacting everyone. I know that we were not doing that before we had Miranda. But by a ballpark estimate, we are at least 80% better with lead engagement since Conversica.,Great ROI as sales generated from Conversica easily make it worth the cost of this great resource.,9,Good in the right deployment - but not for everybody.It was deployed as a business development tool to generate leads with both current clients and new prospects. We started with one team with the intent of rolling it out to the entire organization.,Mass Email communication Structured follow up,The AI still needs work to understand specific situations Limited use cases for how to deploy. I believe they are excellent in auto dealerships, but that did not easily translate to our SaaS model,6,Conversica is consistent and easily trackable. You can immediately see effectiveness versus waiting on people, which may have differing levels of lead generation.,We were able to get to a no very quickly, able to generate interest very quickly, and able to turn that over to a person.,The ROI was not there. We invested resources and money in the program but did not see results. That is probably more attributable to our go-to-market strategy than the tool or the support Conversica provides.,8,Salesforce.com, Slack, BetterWorksConversica is a Great Additional to a Sales TeamWe use Conversica to reach out to leads that we don't have the resources to follow up on directly. Our AI messages up to 3,000 leads a month and alerts us when there are hot leads or leads at risk. It is primarily used to support the sales team.,Follows Up - While some customers get annoyed at multiple emails, the majority seem to like the follow up reminders. Changing Names - if a lead we enter has a different name, Conversica automatically updates it in the system. Ease of Use - the system is very easy to use and navigate.,I would like to see a more flexible messaging option.,8,Conversica helps our team focus on quality leads by filtering out the leads that are not interested.,Leads interact more with Conversica messages as opposed to regular marketing emails due to the level of personalization (such as including their name).,Conversica has allowed our sales team to bring in more revenue by sending us quality leads to follow up with and sorting out the weaker ones.,Implementing the Conversica AI has allowed us to work leads we otherwise wouldn't prioritize - we're covering all bases.,8,9,,2,2,Lead follow up Prioritizing the sales team's time Lead tracking and engagement,N/A - we use it pretty standard for lead follow up we otherwise wouldn't prioritize engagement in.,We can use Conversica for winback campaigns, information campaigns if we release a new product, etc.,8,No,Price Product Features Product Usability,We would focus more on customization options.,Implemented in-house,No,Change management was a minor issue with the implementation,Timing/scheduling IT resources,No,I offered a suggestion to improve the software once in regards to recognizing and fixing incorrect customer names. They actually implemented it! It was great to see Conversica taking customer feedback seriously and listening to the front-end when it comes to software improvements.,Reporting Lead look up,N/A,9Excellent Service, Even Better ResultsMarketing implemented the Conversica tool as a sales aid for the Sales Department. We are currently using one of our three use case scenarios and are engaging leads who are part of our nurture campaign. Currently, we have more than 75 HOT LEADS in our system and more than 20 Closed-wons as a result of the Conversica tool. For Sunlighten, Conversica gives us a more consistent approach in dealing with older leads.,Engaging old leads Encouraging customer to speak to a sales representative Tracking conversations,Allowing closed won data on the4 Conversica dashboard would be a great way to tie the service together,10,We are still early in our Conversica use - so I anticipate this question will be easier to answer at a later date. For now, having the Conversica AI tool engage roughly 3,000 leads a month is far more efficient than expecting similar results from a human. While the AI works the same "shifts" as her human counterparts, her efficiencies can't be matched by humans at this time.,While customers are responding differently to Conversica messages, we are sending a different STYLE of message with Conversica which has gotten a good number of hand wavers requesting appointments.,Excitement and engagement of the sales team Increased revenue Increased brand loyalty,10Funnel for days!Our marketing department uses Conversica to generate leads for our inside sales team. Conversica is a great tool for adding to our marketing funnel.,Conversica is easy to use Support staff at Conversica are excellent It's great when you see Conversica generating solid leads,Conversica is expensive and it may not work for everyone,10,The biggest difference is being able to follow-up on unresponsive leads. Conversica is polite and persistent to an extent that no person could ever be.,Our lead engagement rate has been consistent throughout our use of Conversica. I haven't seen any impact on engagement in other channels. Conversica messages are more personal than any of our other communications, so they elicit personal responses that we don't expect to get from normal marketing emails.,We see about $22 of marketing funnel for every $1 spent on Conversica,10"I've got emails... MULTIPLYIN... It's ELECTRIFYIN"We use Conversica to reach out to leads and students that have become unresponsive. It allows us across our Marketing, Recruitment, and Student Services departments to not only provide personalized service but to do so in a way that is scalable and automated. It really solves the problem of chasing down people who are hard to get a hold of and provides a friendly AI to facilitate conversations with people who are ready to connect.,Engages Unresponsive Leads: Conversica is great at reaching out to leads and database segments that you've otherwise lost contact with. Something that isn't possible to replicate with human capital investments. Excellent Customer Service: The Conversica team is extremely responsive to questions or concerns. Personalized Conversation: The Conversica AI can have a million different individual conversations at once. This helps our teams have better communication with our leads and students.,Expanding Feature Set: While not a con per-say, Conversica needs to continue to aggressively invest in new functionality and ways to facilitate conversation.,10,Volume. A human cannot have the volume of Conversations that Conversica has. Conversica has also provided us with a view into the perception that leads have with the interactions that take place with our teams. Their honest feedback is extremely valuable.,Latent leads are definitely more likely to respond. For leads that are a bit newer, we are learning what the best approach and mix of communication methods are.,Increase in the sales pipeline Early indicators of an increase in customer service perception We have room to optimize ROI with the platform, Conversica's assistance and continued development will be critical.,10,,Alteryx Analytics, Salesforce Marketing Cloud Email Studio, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)Conversica's great to mass lead follow-up!We started using Conversica for a specific team, but are now using it for our entire sales organization. We use it to follow up on a specific type of lead, for which we receive thousands a month, too many to follow-up on manually.,Provides instantaneous responses to online leads. This allows us for rapid follow-up that can't be achieved manually. It acts as a screener so our team only has to respond to leads that respond to Conversica's outreach. This allows for streamlined efforts from our sales team. Through Conversica's outreach we are able to secure appointments and new contact info.,Being able to tie Conversica outreach directly to sales opportunities has been a bit of a challenge, but that is in part due to a process on our end that needed tightening.,8,The greatest difference that we have seen is that we can now contact thousands of leads that we weren't contacting through our human efforts.,Conversica is the first tool we used that would record responses to an electronic outreach, so I don't have a great comparison. I will say that we often see responses on the fourth and fifth attempt. Prior to Conversica, these leads would have been lucky to receive a single outreach from a sales rep.,Conversica has added over $500,000 to our pipeline. Considering that many of these leads end up as $100 sales, it represents a great number of opportunities we would not have captured otherwise.,7,ClearSlide, Salesforce.comExperience with ConversicaWe are using Conversica to assist us in reaching out to old leads in an attempt to re-engage their interest. This helps our team still focus on the new leads coming in and still we are able to get successful results on running campaigns to older leads. Another way we use Conversica is on canceled accounts to attempt winning back their business. We currently are only using it on the sales side of our business.,Conversica does a great job of consistently reaching back out to previous leads. We have seen great success from utilizing this tool over the past year. Conversica also does a great job of setting the table for our sales rep to reach out by trying to confirm the best contact information and introducing the rep prior to the contact attempt on our side. It is very easy to change the conversation and what type of messaging that we want going out to our lists in Conversica.,Not always getting the correct classification from a response and the prospect gets frustrated - this is to be expected when an AI is responding. We also can give feedback which ultimately helps curve these responses in the end.,10,We are able to reach out and contact thousands of more times a month since we started implementing Conversica for our business. The biggest difference is that there are no distractions or no other accounts or leads getting in the way of the schedule that Conversica has set to reach out to the lists that we upload.,We have had multiple instances where a sales rep is reaching out to an account the same time as Conversica and the prospect responds to Conversica rather than the sales rep. We try to use Conversica in conjunction with what we are using for email marketing as well to get more success out of that offer.,We have seen a positive ROI over the year with Conversica which is why we are still using it to date and are looking at more ways to implement it.,10Amazing product, great support staff!We have implemented Conversica as a lead retention tool. Ensuring that persistent follow up's are done with all of our in-house generated cold leads convert the best they can.,Persistent and customizable follow up. Gives a very personalized feel to the recipient. Being able to customize parts of the conversations to fit our industry lingo helps tremendously while trying to give each email a personalized touch.,The only thing I have come across that I would change if I could would be to have a simple way to customize the number of times a single lead will be emailed in its lifespan. Being able to specify how many times you want each lead emailed would help tremendously, simply because not all leads can be treated the same.,10,Conversica has only brought positive impact into our sales cycle. It allowed us to convert over 20 additional deals in less than 6 months.Conversica- Great business tool and technology!Conversica paired with AI Assist’s know-how of the finance industry make it a great technology to utilize in business. It allows for a quick setup and an out of the box pathway to success for our business. We would definitely recommend Conversica to other businesses!,Great technology to integrate into everyday business operation User-friendly,Neither me or my company currently see any flaws with conversica,10,Conversica is a versatile technology to utilize. It has improved sales and the overall success of my business.,Conversica has positively impacted productivity,10Conversica - well worth the investmentWe use Conversica in 2 key ways: 1. First point of contact for inbound leads that download whitepapers/case studies off of our website 2. Re-engagement with leads that have shown interest in the past but where a conversation ended / engagement dropped off We are using it on the SDR and AE side of the house and it primarily addresses the problem of leads staying stagnant in our database without any real engagement.,Great at coming accross as natural conversation and bubbling up very thoughtful and compelling responses from prospects Great at getting all key data in a natural way (i.e., response says they will take a call, she asks for a number) Great at following workflow,Pricing structure is set up in a way that you can only leverage the tool so much across your data based on number of conversations allowed/number of leads at a time A little hard to get AEs & BDRs to understand when to action on their end, meaning they have to do a manual step to bring a lead out The obvious thing here would be moving beyond just text AI and into something more cross channel including voice,9,Conversica has freed up our SDR team to focus on leads/accounts that matter. The team knows they can't touch everything that comes across the database, so they now feel confident that they can focus on key accounts and MQLs and let Conversica qualify out whether someone is wanting to talk with us or just window shopping.,We are seeing a high response rate from Conversica, particularly with inbound leads that did not specifically raise their hand for a conversation. The "human" touch makes these leads feel comfortable responding with a clear yes/no vs. more passive channels like nurture email where you aren't directly asking. Also, having a "sales assistant" reach out is much more of a soft touch vs. an account executive.,2x conversion of inbound leads 10% pipeline contribution current fiscal quarter,10,Marketo, WordPressIn AI We Trust!We use it especially in our sales department to help plow through leads from events we attend or lists we generate. Conversica does a fantastic job of this task and saves our sales team a ton of time. It's integrated into our CRM and Marketo and works extremely well.,Cut down on the amount of time it takes for our sales team to find hot leads Follows up with all leads Alerts management if salesperson doesn't follow up,I wish I could edit more parts of the conversation See all the available conversations at anytime and choose from them,10,Conversica has helped us scale up our recruiting efforts dramatically. Our bot always follows up, she stays on message, and we know she is going to do the right thing. We use it for all new leads that come in through the website, events, lead lists, etc. We never have to worry about the leads being followed up on and this makes our lives so much easier.,Leads respond to Conversica at a higher rate because they think it's a human and so they don't feel like they are being sold something or marketed to. They feel like they are having a conversation and therefore we get better returns.,Higher engagement rates Higher conversion rates More sales,10,Marketo, Google Drive, DropboxConversica - A Better Way to Engage with ProspectsWe are using Conversica across all departments to engage with leads before they reach a salesperson.,Very engaging and real-world feel to the conversations. Makes prospects feel as though they are talking to a real person. Easy to set up and manage. It doesn't require hours of writing follow up conversations. Helps to get prospects to append information that's not currently known. Specifically, obtaining phone numbers.,Salesforce integration is a little clunky. It's sometimes difficult to add leads to a Salesforce campaign. It could be easier. Better case studies and resources on web site.,9,We had someone in our office making personal follow up calls and sending emails regarding an upcoming event. It was very time intensive and difficult to reach people via phone and email. We recently entered similar prospects for an event into a Conversica workflow and our assistant has done a much better job following up and gauging interest in participating in the event. Much better use of time and resources.,Our lead engagement rate has increased greatly since we started to use Conversica more effectively. Leads seem to respond more to our assistant when she follows up rather than marketing emails or other types of contact. The great thing about our assistant is that she is great at getting phone numbers or appointments set up. Conversica is different than most automated marketing tools is because the assistant actually has a conversation vs a one-way communication.,Increase in close rate and has sped up the sales cycle. Increased ROI on marketing as we don't have to spend as much money creating campaigns to reach prospects and engage with them. Conversica meets our business objectives of speaking with each prospective customer in a timely manner to gauge their interest in our product.,8,HubSpot, HubSpot CRM and HubSpot Sales,HubSpot, HubSpot CRM, HubSpot SalesGreat Product from a Great Company!We currently use Conversica to leverage our existing lead data to connect and qualify interest for a program or university. This technology has allowed us to increase the frequency and further customize 1:1 email communication. We are currently in the process of implementing this technology to all partners and expand Conversica’s impact on conversion or lead flow.,The AI assistant starts sending short, personalized emails to latent leads in drip format that allows the system to test and adjust the frequency and message structure. As it learns, it increases frequency according to the leads’ behavior. The AI assistant is able to bridge the gap between Enrollment Advisor and potential student by providing none promotional that provides a soft touch point for reengagement. Conversica is able to rate leads based on behavior and ensure each potential student gets everything they needed.,We would like to see functionality to customize how many times a single lead will be emailed in its lifespan. Being that there are sometimes unique instances this option would be beneficial. Reporting is very static with no real opportunity for customization. Appointment-setting (for calls or meetings) that synchs live with the user's calendar, to reduce the user's time coordinating the timing.,9,Connecting with real-time leads is slated, but is best managed through Conversica that is able to reach more leads in a personal manner. Conversica has helped reduce “bad phone” leads and instigate contact with leads exiting dial plan. Conversica sends up to 15 emails to each uploaded lead over the course of a 30-day campaign which is more than our Enrollment Advisors can manage.,We are seeing elevated increase engagement rate, Hot Lead rate, and expected re-enroll rate compared to our cultivations that get less engagement.,We have seen a positive ROI for Conversica with our latent leads.,9,,Salesforce Marketing Cloud Email Studio, Microsoft Dynamics CRM,400,5,Re-engaging with latent leads. Following up with leads in multiple statuses. Connecting a lead with an Enrollment Advisor to answer additional questions.,We have been able to learn more about the power of frequency and personalization.,We would like Conversica used to qualify new leads.,9UndecidedConversica is being used exclusively by our Sales Dept for lead generation and lead re-engagement purposes.,The response rate is typically very good. The Account Mgmt team has always been very responsive,Managing the dashboard is very manual. Would recommend having reps manage the day to day vs. having a dashboard manager. The character limit on the messaging sometimes limits what you are effectively trying to communicate.,7,Im not sure I see a benefit here. Our outreach to new prospects has been to limited to make a call and when trying to move a deal through the sales funnel, Convresica is too limited to get the specific information we need. We mainly use it as a hand raise so one of our employees can have the one on one contact.,As I mentioned, it has been great to re-work old leads and as an introduction for a contact from a sales representative.,ROI was great the first 90 days but diminished as the contract wore on. Too be fair, I do not believe we use Conversica to its fullest capacity but do so would mean to have a dedicated manager from our team, which we simply don't have. I believe Conversica can be a great tool, but it requires a lot of time to plan and execute on a daily basis.,8,Smilin' and Emailin'Conversica is being used by the marketing and recruitment services departments. We use Conversica to engage with new leads and reengage with latent leads.,Reengaging with latent leads Frequency of emails sends by the AI. This has proven that email frequency is important and a best practice. Personalization on emails,Conversica is already working on some reporting functionality,10,Conversica does a great job reaching out to the lead and connecting it with a human.,For latent leads engagement is great and improved. For new leads, I believe there needs to be a different communication.,Increase on pipeline movements Regain old leads,10,,Salesforce Marketing Cloud Email Studio, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Alteryx AnalyticsDirector's POVWe use it across recruiting and retention functions to connect with leads and student who've become unresponsive.,Provides timely, professional communication. Provides easy to use performance dashboards. Provides great account service.,Provide insights/trends into AI's learning that could be applied to non-Conversica elements of our business. Provide white papers or reports on trends across their portfolio. Standardize dashboard elements and provide real time AND snapshot reports.,10,The most value we've seen so far is in connecting with leads that have been retired from our active recruitment activities. The scale it affords is is not possible with human staffing.,This is an area we need help with from Conversica.,Trending toward positive ROI, it's still early. Recruitment teams are reporting confusion by the lead on who's the lead - human or AI. Allowed for scale of personal messaging with appropriate follow up.,10Can AI replace Sales?Conversica is being used to follow up on leads from web site downloads, events, webinars and content syndicators. It is also being used to re-engage with prospects that we had in the funnel, lost the deal and may be coming up for renewal. Conversica follows up with the prospect and passes the leads to our outbound demand generation team for further follow up. We have several people that engage with Conversica and come to our data centers asking to meet our virtual assistant.,Conversica is persistent, professional and polite. She is always very responsive and pleasant regardless of how many times she attempts to engage with someone. Conversica is better than a sales rep at updating Salesforce! She documents all activity and if someone is out of office she documents when they will return to continue her pursuit! Conversica ensures that our sales reps do their job! Once a "hot lead" has been passed to a sales rep she will follow up with the prospect to ensure sales reached out to them. Conversica CSM team is the most responsive and helpful CSM team of all ur vendors. We continue to gain value from our conversations and meet on a regular basis.,We are looking forward to additional conversations with Customer Service and possibly Accounting and Chat.,10,Conversica has enabled us to use our sales team more effectively. Our sales organization did not follow-up on people visiting the web site and downloading content, event attendees or webinar attendees and these leads did not have any engagement. Now that we have Conversica we are able to engage with everyone via email. This is the preferred method of engagement for our target audience so it works well for us. Overall, the cost of Conversica is significantly less than hiring a sales person and it is more efficient.,We have seen higher engagement rates with Conversica. I believe the brief, direct, polite conversation is better than a long email also, I believe that when she responds quickly it increases engagement because the person is available at their computer. We have changed our nurture campaigns to a format similar to the Conversica emails and we have see an increase in engagement with nurture as well.,We have only had a positive impact on ROI because we are able to engage with more prospects. There has not been any negative impact. Customers that prefer not to engage with anyone other than their Account Manager are submitted to a suppression list and do not receive Conversica follow-up.,10,,Demandbase
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Conversica
71 Ratings
Score 8.7 out of 101
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Conversica Reviews

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Conversica
71 Ratings
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Score 8.7 out of 101
TrustRadius Top Rated for 2019
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Mike Bryant profile photo
July 16, 2019

Review: "Our Conversica AI Assistant never stops working, no coffee required"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We currently use Conversica to stay on top of our outreach efforts to new leads. Our AI assistant handles the quantity that we cannot get to on our own in a direct 1:1 basis. Furthermore, these efforts are focused on scheduling demo calls with new leads before they go cold.
  • Providing 1:1 email outreach to a large quantity of leads which our organization is unable to do on our own in a timely manner.
  • Confirms specific contact phone numbers while scheduling a call for our sales department.
  • Opens up new conversations with older leads in our database that have gone cold.
  • The AI software that reads the replies from our leads is not perfect. I need the ability to update and change the lead status when I discover these mistakes for accurate reporting and follow up.
  • The ability to stop a conversation as a manager is only available from one screen. I would love if they could move this to the main dashboard too.
  • In reporting I would like to see the date and time of last message sent, last reply received, and next message scheduled all next to each other.
  • The import to Salesforce campaigns is nice but the upload of new data from conversica to Salesforce (like lead status and phone number) has to be manually done.
It's perfect for organizations that have large databases and not enough man power to reach out to each lead one at a time. Perfect for confirming phone numbers and setting appointments for sales reps. You have to be careful with the leads that are imported because if your Salesforce campaigns for conversica are not dialed in, then you will contact the wrong person. Clean list equals clean outreach from conversica. This may seem like a no brainier, but sales databases are typically out of date and full of bad data.
Read Mike Bryant's full review
Joseph Davis profile photo
April 05, 2019

"A Dealer's Review of Conversica's AI"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We have used Conversica's AI assistant for the past 5 years. I currently use it in all of our dealerships for 2 primary reasons. Reason 1) Vendor Accountability. Because the assistant interacts with all inbound leads, I know exactly which of my vendors are producing great engaging leads and which ones are sending me poor quality leads. This allows me to hold my poor performing vendors accountable and to reallocate advertising funds from poor performers to high performers. Reason 2) Sales Accountability. With Conversica's AI interacting multiple times with every lead, I get a great picture of how well our sales staff is handling leads. I get daily reports of our Hot Leads and instant notifications when we have a "Lead at Risk." If one sales rep is consistently producing Leads at Risk, then I know that sales rep needs extra coaching. It also allows our Sales Managers to immediately step in and work with the client to save any deals that could be at risk.
  • Identifies leads sources that engage in two-way communication with your sales department.
  • Ensures that your sales staff is not letting leads "slip through the cracks".
  • Allows you to better manage your sales staff based on their usage.
  • Responses are not "canned" - the AI learns and is very lifelike.
  • None that I can think of at this time.
Conversica's AI is a great tool for any company that handles daily inbound leads from the internet.
Read Joseph Davis's full review
Sierra Schubach profile photo
March 30, 2019

Review: "Automate your communications with Conversica!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Conversica is being used primarily by our marketing department to manage different segments of leads. We also use Conversica for our event follow up. It helps us further segment our database in order to determine the best fit scenarios and marketing best practices.
  • Automation: Once you have the conversations set up, you can pull the leads into a campaign and begin sending right away.
  • User-Friendly: Interface and platform are user-friendly and easy to navigate.
  • Customer Service: We have had so much success because of the customer service and their ability to promptly answer questions and troubleshoot any issues.
  • Customization: I wish we had a little more flexibility when it came to customizing the conversations.
  • Real World Examples: More examples of how other users are utilizing the interface would be helpful in testing new ways to use the tool.
Conversica has worked well for us in dealing with leads that don't seem to have a fit or don't need as much of a customized message. It helps us funnel folks who we would like to keep in touch with, but are still determining if they are a fit for our solution.
Read Sierra Schubach's full review
Christopher Schnack profile photo
July 17, 2019

Conversica Review: "Changed Email Marketing Forever"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using the Smart assistant for email marketing to close lost opportunities. It is currently being used by just the sales team as we try to get people to book online demos with the team.
  • The automated email marketing makes life much easier for all of the sales reps.
  • The smart AI is able to very accurately identify if an email response is positive or negative. It is good at moving the prospect through the sales funnel.
  • Conversica's Salesforce dashboard is easy to use.
  • I have no complaints so far.
Conversica is really good at reaching out to potential clients that have not requested a demo of our product yet. There are many scenarios where potential customers have requested information about our product but have not actually set up a time to speak to speak to a sales rep. Conversica is very good at constantly reaching out to these individuals until they finally book a time to speak with us.
Read Christopher Schnack's full review
Trisha Milan profile photo
July 16, 2019

Conversica Review: "The total package in AI"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Conversica for a few very specific things:
1st, our AI assistant reaches out to all Leads who have downloaded a free trial of our product.
2nd, our AI assistant reaches out to old stale Leads who have recently shown new interest (Web lead visits, Form fill-outs, etc.)
3rd, our AI assistant reaches out on Leads from specific trade shows.
  • The AI is really intuitive. It rarely ever misunderstands a customer response.
  • The Conversica Dashboard is clear and to the point. The info you want to see in easy to read charts.
  • Notifications: The only people who can say they didn't know what was going on with Leads in Conversica are the people who have the alerts turned off. Conversica notifies the owner at every step and displays the email history right on the Leads page.
  • The profiles were a mess when they first came out.
  • Administration can be a bit tricky in trying to decide the permissions users need to do what they need to do
  • Being able to split the assignment of Lead ownership within Conversica would be nice. For example, if a user leaves the company and we need to divide the notifications up among separate people, you can't. It's all or nothing.
Conversica is great for scheduling appointments or reaching out to see if there is interest. We have had many more free trial downloads turn into paying customers since we started using Conversica. We had way too many Leads to follow up on previously. I could see it being very useful for qualifying Leads. I feel that in my specific company it is grossly underutilized.
Read Trisha Milan's full review
Shane Adair profile photo
June 25, 2019

Review: "WOW...that is the one word I would choose to describe Conversica"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Conversica to engage all of our web form fills and move them from an MQL to an SQL. We also use Conversica to follow-up on all post-event leads, reengaging cold leads, and to start up-sell/cross-sell conversations with current clients. This is a combo effort between Marketing and Sales and is insuring that all off our leads are being contacted. In the past we have had leads fall through the cracks as they get lost in the day-to-day tasks of the sales team. We acquire large lead lists from event attendance and from our referring partners and those numbers are daunting to our small sales staff. Conversica and our assistant filter out the noise and brings a better, more qualified candidate to the table, one that is further along in the funnel and ready to engage in a sales discussion.
  • First and foremost Conversica never misses a lead. We have had 100% follow-up on all form fills since we launched our assistant.
  • Conversica easily handles large numbers of leads and is never over whelmed.
  • Conversica never quits. Most responses are coming after the 6th or 7th message to them.
  • Conversica identifies Hot Leads right off the bat and then identifies leads to review and leads at risk in an easy to use dashboard.
  • I really can't think of anything that can be improved. They are constantly working to improve their product and you are involved in that process with each response you receive.
  • There is nothing for me to add
  • I know you want 3 items, but for me, there is nothing to add here.
Any time you are collecting leads or looking to contact clients without over extending your sales force would be a perfect time for Conversica. More importantly, if you feel you are not getting 100% effort in contacting your leads then this is the tool that you need. We have used it for new lead follow-up, post-event follow-up, up-sell/cross-sell, and reengaging cold leads.
Read Shane Adair's full review
Jay Sackett profile photo
June 25, 2019

Review: "Conversica's AI has increased productivity of our entire sales team!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Conversica's AI platform is used for lead generation and qualifying for our Inside Sales and Marketing Team. Due to the relatively small size of our company and the high volume of leads this is just like adding another employee to work through the initial inbound lead process. Each of our Conversica sales consultants have been AWESOME to work with. We recently started working with Gursharn Parmar and he is taking us to a new level with offering advice on improving our current campaigns and adding new conversations.
  • Excellent follow-up from Conversica Sales Support Reps.
  • Continual learning from leads to improve AI conversations.
  • Easy to use reporting.
  • When setting vacation days for our reps. would love the ability to delegate alerts to more than one person.
  • Would like the ability to see and update our current conversations.
Conversica would be extremely helpful to any size inside sales team that is responsible for lead generation follow-up. This AI will definitely pre-qualify prospects to provide your sales team with high quality leads resulting in a higher conversion rate.
Read Jay Sackett's full review
Dan Powell profile photo
April 06, 2019

Conversica Review: "Contact 100 percent of your Prosepects without Fail!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Conversica A.I. (we call her "Miranda") is used by our sales team to be in touch with current YMCA members, former members, and prospective members to share current offers and options at the YMCA. Depending on the customer audience we have different conversations available to help with a buying decision and to ask for customer interest.
  • Miranda completes 100 percent of the work that we ask her to do. When we upload a file of customers to Conversica, Miranda will contact all of them without exception and work to get a reply of "yes" or "no" one way or another
  • Miranda works 24-7 without vacation and she does not make excuses for getting work done. I am always confident that if the customer file we provided was uploaded properly by our team. Miranda will work that list of customers without fail.
  • Miranda is polite and is definitely not spam. If customers say "no" or request a stop to our offers Miranda immediately stops messaging with a polite reply in respect of the customer's wishes.
  • We can customize our messages and the customer success manager at Conversica is always available to assist us with help and best practices for success.
  • We like that Conversica listens to their customer and takes suggestions to heart by incorporating our ideas for improvement into their periodic updates to the platform.
  • We welcome the continued work to allow us to be able to do more customization and the ability to speak in the "voice" of our business.
  • We look forward to when Miranda will be available with the spoken word rather than just by typed word.
Conversica helps my sales team to focus on where they can have success. With Conversica there is no cold calling necessary. We are in touch with those customers who have told us that they want to learn more. With about 8% lead generation we are very pleased to work with that pool of prospects to see if our team can get them to a final choice.
Read Dan Powell's full review
Andrew Sanderson profile photo
March 29, 2019

Conversica Review: "Good in the right deployment - but not for everybody."

Score 6 out of 10
Vetted Review
Verified User
Review Source
It was deployed as a business development tool to generate leads with both current clients and new prospects. We started with one team with the intent of rolling it out to the entire organization.
  • Mass Email communication
  • Structured follow up
  • The AI still needs work to understand specific situations
  • Limited use cases for how to deploy. I believe they are excellent in auto dealerships, but that did not easily translate to our SaaS model
If there are a lot of leads for the tool to manage, the solution works well. It can go through many leads and manage that pipeline very effectively. It does not do well with workflow scenarios outside of initial touchpoint. If you can feed it hundreds or thousands of leads each month, it will work. Otherwise, the ROI is just not there
Read Andrew Sanderson's full review
No photo available
June 25, 2019

Review: "Conversica is a Great Additional to a Sales Team"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Conversica to reach out to leads that we don't have the resources to follow up on directly. Our AI messages up to 3,000 leads a month and alerts us when there are hot leads or leads at risk. It is primarily used to support the sales team.
  • Follows Up - While some customers get annoyed at multiple emails, the majority seem to like the follow up reminders.
  • Changing Names - if a lead we enter has a different name, Conversica automatically updates it in the system.
  • Ease of Use - the system is very easy to use and navigate.
  • I would like to see a more flexible messaging option.
Conversica is great to assist sales and service teams to make sure that outreach and follow up is happening. It wouldn't be great in a personalized situation.
Read this authenticated review
Kristopher Saim profile photo
November 12, 2018

Conversica Review: "Excellent Service, Even Better Results"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Marketing implemented the Conversica tool as a sales aid for the Sales Department. We are currently using one of our three use case scenarios and are engaging leads who are part of our nurture campaign. Currently, we have more than 75 HOT LEADS in our system and more than 20 Closed-wons as a result of the Conversica tool. For Sunlighten, Conversica gives us a more consistent approach in dealing with older leads.
  • Engaging old leads
  • Encouraging customer to speak to a sales representative
  • Tracking conversations
  • Allowing closed won data on the4 Conversica dashboard would be a great way to tie the service together
Currently we engage older leads with Conversica, but we are planning to use Conversica to engage event leads in the near future.
Read Kristopher Saim's full review
No photo available
December 17, 2018

Conversica Review: "Funnel for days!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our marketing department uses Conversica to generate leads for our inside sales team. Conversica is a great tool for adding to our marketing funnel.
  • Conversica is easy to use
  • Support staff at Conversica are excellent
  • It's great when you see Conversica generating solid leads
  • Conversica is expensive and it may not work for everyone
Conversica is great for a business with a solid source of inbound leads.
Read this authenticated review
Caleb Jones profile photo
May 22, 2018

Conversica Review: ""I've got emails... MULTIPLYIN... It's ELECTRIFYIN""

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Conversica to reach out to leads and students that have become unresponsive. It allows us across our Marketing, Recruitment, and Student Services departments to not only provide personalized service but to do so in a way that is scalable and automated. It really solves the problem of chasing down people who are hard to get a hold of and provides a friendly AI to facilitate conversations with people who are ready to connect.
  • Engages Unresponsive Leads: Conversica is great at reaching out to leads and database segments that you've otherwise lost contact with. Something that isn't possible to replicate with human capital investments.
  • Excellent Customer Service: The Conversica team is extremely responsive to questions or concerns.
  • Personalized Conversation: The Conversica AI can have a million different individual conversations at once. This helps our teams have better communication with our leads and students.
  • Expanding Feature Set: While not a con per-say, Conversica needs to continue to aggressively invest in new functionality and ways to facilitate conversation.
Conversica is great for any situation where you have a sales or support staff that is spending a large portion of their time reaching out to unresponsive clients or leads. The assistant is polite, but eager, and often is able to connect with individuals that couldn't be reached through traditional methods. The AI has been designed as an assistant, able to recede into the background when a handoff needs to occur to a human for support. The AI can get a bit confused when things get complicated, the team has done a great job with their positioning of the AI as an assistant to allow for easy recovery, however, I'm excited to watch the Conversica team further develop the AI in this area.
Read Caleb Jones's full review
Robert Stucki profile photo
May 15, 2018

Review: "Conversica's great to mass lead follow-up!"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We started using Conversica for a specific team, but are now using it for our entire sales organization. We use it to follow up on a specific type of lead, for which we receive thousands a month, too many to follow-up on manually.
  • Provides instantaneous responses to online leads. This allows us for rapid follow-up that can't be achieved manually.
  • It acts as a screener so our team only has to respond to leads that respond to Conversica's outreach. This allows for streamlined efforts from our sales team.
  • Through Conversica's outreach we are able to secure appointments and new contact info.
  • Being able to tie Conversica outreach directly to sales opportunities has been a bit of a challenge, but that is in part due to a process on our end that needed tightening.
I think it's a great tool to follow-up on a significant number of leads. We tried it on a small scale for straight appointment setting for our field reps, and it didn't work well at all.
Read Robert Stucki's full review
Alexander Molek profile photo
May 15, 2018

User Review: "Experience with Conversica"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using Conversica to assist us in reaching out to old leads in an attempt to re-engage their interest. This helps our team still focus on the new leads coming in and still we are able to get successful results on running campaigns to older leads. Another way we use Conversica is on canceled accounts to attempt winning back their business. We currently are only using it on the sales side of our business.
  • Conversica does a great job of consistently reaching back out to previous leads. We have seen great success from utilizing this tool over the past year.
  • Conversica also does a great job of setting the table for our sales rep to reach out by trying to confirm the best contact information and introducing the rep prior to the contact attempt on our side.
  • It is very easy to change the conversation and what type of messaging that we want going out to our lists in Conversica.
  • Not always getting the correct classification from a response and the prospect gets frustrated - this is to be expected when an AI is responding. We also can give feedback which ultimately helps curve these responses in the end.
The best situations we have seen Conversica thrive in is on the win-back campaign with canceled accounts and also on the reengage side with leads that have gone cold over a few months. We have seen much less success trying to utilize this in an outreach way to drum up cold leads.
Read Alexander Molek's full review
Zachary R. Campbell profile photo
April 02, 2018

Conversica Review: "Amazing product, great support staff!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We have implemented Conversica as a lead retention tool. Ensuring that persistent follow up's are done with all of our in-house generated cold leads convert the best they can.
  • Persistent and customizable follow up.
  • Gives a very personalized feel to the recipient.
  • Being able to customize parts of the conversations to fit our industry lingo helps tremendously while trying to give each email a personalized touch.
  • The only thing I have come across that I would change if I could would be to have a simple way to customize the number of times a single lead will be emailed in its lifespan. Being able to specify how many times you want each lead emailed would help tremendously, simply because not all leads can be treated the same.
Conversica as a whole is a fantastic tool for any Account Manager, or Sales Rep, looking to create a more time efficient follow up/lead retention system. The cost vs. value is a no-brainer.

Furthermore, the support team/success management team you get along with the tool itself is priceless. Marisa has been a true godsend. Extremely flexible, patient, persistent, and helpful. On the Technical support side, Anna was also fantastic.
Read Zachary R. Campbell's full review
Leo Vartanov profile photo
June 18, 2018

Review: "Conversica- Great business tool and technology!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Conversica paired with AI Assist’s know-how of the finance industry make it a great technology to utilize in business. It allows for a quick setup and an out of the box pathway to success for our business. We would definitely recommend Conversica to other businesses!
  • Great technology to integrate into everyday business operation
  • User-friendly
  • Neither me or my company currently see any flaws with conversica
Conversica is extremely appropriate for finance-based companies, as my own. It allows for a quick and easy setup, is user-friendly, and helpful.
Read Leo Vartanov's full review
Daniel Frohnen profile photo
May 29, 2018

User Review: "Conversica - well worth the investment"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Conversica in 2 key ways:

1. First point of contact for inbound leads that download whitepapers/case studies off of our website
2. Re-engagement with leads that have shown interest in the past but where a conversation ended / engagement dropped off

We are using it on the SDR and AE side of the house and it primarily addresses the problem of leads staying stagnant in our database without any real engagement.
  • Great at coming accross as natural conversation and bubbling up very thoughtful and compelling responses from prospects
  • Great at getting all key data in a natural way (i.e., response says they will take a call, she asks for a number)
  • Great at following workflow
  • Pricing structure is set up in a way that you can only leverage the tool so much across your data based on number of conversations allowed/number of leads at a time
  • A little hard to get AEs & BDRs to understand when to action on their end, meaning they have to do a manual step to bring a lead out
  • The obvious thing here would be moving beyond just text AI and into something more cross channel including voice
Anyone looking for a tool that will increase lead time to MQL, creatively re-engage with leads that have not responded for an extended period of time would benefit from this tool. This tool is really great for companies that have a solid database marketing/inbound strategy in place and will be able to fully leverage this. I do not recommend for companies just starting to get a database marketing strategy in place, or where there is not a large database in place.
Read Daniel Frohnen's full review
David Portnowitz profile photo
May 29, 2018

Conversica Review: "In AI We Trust!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it especially in our sales department to help plow through leads from events we attend or lists we generate. Conversica does a fantastic job of this task and saves our sales team a ton of time. It's integrated into our CRM and Marketo and works extremely well.
  • Cut down on the amount of time it takes for our sales team to find hot leads
  • Follows up with all leads
  • Alerts management if salesperson doesn't follow up
  • I wish I could edit more parts of the conversation
  • See all the available conversations at anytime and choose from them
Conversica is extremely well suited to work through a lead list and bubble up the best leads. If you come back from a trade show with a list of 500 leads that will just take too long to go through, then Conversica is ideal. We use Conversica in sales to ensure that all leads are followed up on and that the messaging is right 100% of the time. She's our most reliable salesperson!
Read David Portnowitz's full review
Brian Hasenbauer profile photo
May 25, 2018

Review: "Conversica - A Better Way to Engage with Prospects"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using Conversica across all departments to engage with leads before they reach a salesperson.
  • Very engaging and real-world feel to the conversations. Makes prospects feel as though they are talking to a real person.
  • Easy to set up and manage. It doesn't require hours of writing follow up conversations.
  • Helps to get prospects to append information that's not currently known. Specifically, obtaining phone numbers.
  • Salesforce integration is a little clunky.
  • It's sometimes difficult to add leads to a Salesforce campaign. It could be easier.
  • Better case studies and resources on web site.
Conversica works really well when there is a large group of prospects that need to be contacted. An example is a pre-event engagement and you are trying to either A. get an RSVP of B. set up a time to answer questions about the event. You can set up your campaign and your assistant will begin to contact your prospects for you to determine if they are going to attend the event.
Read Brian Hasenbauer's full review
Tiffany Johnson profile photo
May 22, 2018

Conversica Review: "Great Product from a Great Company!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We currently use Conversica to leverage our existing lead data to connect and qualify interest for a program or university. This technology has allowed us to increase the frequency and further customize 1:1 email communication. We are currently in the process of implementing this technology to all partners and expand Conversica’s impact on conversion or lead flow.
  • The AI assistant starts sending short, personalized emails to latent leads in drip format that allows the system to test and adjust the frequency and message structure. As it learns, it increases frequency according to the leads’ behavior.
  • The AI assistant is able to bridge the gap between Enrollment Advisor and potential student by providing none promotional that provides a soft touch point for reengagement.
  • Conversica is able to rate leads based on behavior and ensure each potential student gets everything they needed.
  • We would like to see functionality to customize how many times a single lead will be emailed in its lifespan. Being that there are sometimes unique instances this option would be beneficial.
  • Reporting is very static with no real opportunity for customization.
  • Appointment-setting (for calls or meetings) that synchs live with the user's calendar, to reduce the user's time coordinating the timing.
Conversica is really good at ensuring the journey of a potential student goes smoothly and I would like to see Conversica used more in different areas of the journey.

We don't want Conversica to take the place of our Enrollment Advisors, therefore we don't wish for Conversica to provide promotional messaging that will act as another marketing channel.
Read Tiffany Johnson's full review
Quinton Hamilton profile photo
May 18, 2018

Conversica Review: "Undecided"

Score 7 out of 10
Vetted Review
Verified User
Review Source
Conversica is being used exclusively by our Sales Dept for lead generation and lead re-engagement purposes.
  • The response rate is typically very good.
  • The Account Mgmt team has always been very responsive
  • Managing the dashboard is very manual. Would recommend having reps manage the day to day vs. having a dashboard manager.
  • The character limit on the messaging sometimes limits what you are effectively trying to communicate.
The best use of Conversica for HLP was to re-engage old leads that sat in our CRM for years. The first 3 months we had a high response and conversion rate and it justified the costs. Specifically, we had a few months where Conversica accounted for 10% of our sales.
Read Quinton Hamilton's full review
Ally Klee profile photo
May 18, 2018

Conversica Review: "Smilin' and Emailin'"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Conversica is being used by the marketing and recruitment services departments. We use Conversica to engage with new leads and reengage with latent leads.
  • Reengaging with latent leads
  • Frequency of emails sends by the AI. This has proven that email frequency is important and a best practice.
  • Personalization on emails
  • Conversica is already working on some reporting functionality
It does a fantastic job engaging with leads. It will be even better if the AI had feeling and learn from it.
Read Ally Klee's full review
Jonathan Niebch profile photo
May 18, 2018

Conversica Review: "Director's POV"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it across recruiting and retention functions to connect with leads and student who've become unresponsive.
  • Provides timely, professional communication.
  • Provides easy to use performance dashboards.
  • Provides great account service.
  • Provide insights/trends into AI's learning that could be applied to non-Conversica elements of our business.
  • Provide white papers or reports on trends across their portfolio.
  • Standardize dashboard elements and provide real time AND snapshot reports.
Great for baseline customer service and connection.
Less appropriate for collecting sensitive information.
Read Jonathan Niebch's full review
Joanne DeLangie, MBA, CHHC, AADP profile photo
May 17, 2018

Conversica Review: "Can AI replace Sales?"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Conversica is being used to follow up on leads from web site downloads, events, webinars and content syndicators. It is also being used to re-engage with prospects that we had in the funnel, lost the deal and may be coming up for renewal. Conversica follows up with the prospect and passes the leads to our outbound demand generation team for further follow up. We have several people that engage with Conversica and come to our data centers asking to meet our virtual assistant.
  • Conversica is persistent, professional and polite. She is always very responsive and pleasant regardless of how many times she attempts to engage with someone.
  • Conversica is better than a sales rep at updating Salesforce! She documents all activity and if someone is out of office she documents when they will return to continue her pursuit!
  • Conversica ensures that our sales reps do their job! Once a "hot lead" has been passed to a sales rep she will follow up with the prospect to ensure sales reached out to them.
  • Conversica CSM team is the most responsive and helpful CSM team of all ur vendors. We continue to gain value from our conversations and meet on a regular basis.
  • We are looking forward to additional conversations with Customer Service and possibly Accounting and Chat.
Conversica is best suited for organizations that require additional sales follow-up for "suspects", people that have shown interest in the products and services but they are not fully engaged. It is very effective for web site downloads, events, webinars and content syndication follow-up. We have had to suppress some existing customers that do not want to be contacted by anyone other than their assigned account manager. I'm sure that every company will have some people that will not appreciate the persistence but for the most part it is required to engage with the prospects.
Read Joanne DeLangie, MBA, CHHC, AADP's full review

About Conversica

Conversica offers conversational Artificial Intelligence (AI) Assistants for business. By automating routine business conversations, and personalizing interactions at scale, Conversica augments companies' workforce, allowing humans and AI Assistants to work together harmoniously.

According to the vendor, Conversica Sales AI Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying, and following-up with leads via natural, multi-channel, two-way engagements. The Conversica Customer Success AI Assistant enables people and AI Assistants to work together for customer retention and account expansion.

Conversica includes a large library of purpose-built and ready-to-use conversational skills backed by its patented conversational AI platform. The vendor promises Conversica’s AI Assistants can be deployed quickly, are human-like and personal, and provide superior conversational accuracy and autonomy. The vendor reports it is used by more than 1,000 companies worldwide, with over 375 million engagements.

Conversica is a portfolio company of Providence Strategic Growth, Kennet Partners and Toba Capital and is headquartered in Foster City, California, with international offices in Santiago, Chile, and London, UK.

Conversica Features

Additional Features
Has featureEngages and qualified leads
Has featureNotifies when a lead hasn't been contacted
Has featureAutomates outreach to free up salespeople
Has featureRe-engages older leads to identify new prospects

Conversica Screenshots

Conversica Integrations

Conversica Competitors

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No
EditionPricing DetailsTerms
Starter Edition$1,499per installation

A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.

Conversica Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
15%
Mid-Size Companies (51-500 employees)
70%
Enterprises (> 500 employees)
15%

Conversica Support Options

 Free VersionPaid Version
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone
Live Chat

Conversica Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: English