What users are saying about
152 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 152 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 5.9 out of 100
Based on 5 reviews and ratings
Attribute Ratings
- Conversica is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.6
Conversica
86%
95 Ratings

7.0
Sugar Connect (formerly Collabspot)
70%
2 Ratings
Likelihood to Renew

8.5
Conversica
85%
6 Ratings

Sugar Connect (formerly Collabspot)
N/A
0 Ratings
Usability

9.0
Conversica
90%
1 Rating

Sugar Connect (formerly Collabspot)
N/A
0 Ratings
Support Rating

8.9
Conversica
89%
137 Ratings

Sugar Connect (formerly Collabspot)
N/A
0 Ratings
Implementation Rating

8.0
Conversica
80%
127 Ratings

Sugar Connect (formerly Collabspot)
N/A
0 Ratings
Likelihood to Recommend
Conversica
Conversica is an excellent tool if you have a large database of potential students, sales leads, or other forms of potential customers/users. It does not replace human interaction, but instead supplements it - allowing your admissions/sales/retention team to spend their time with those individuals that are in most need of assistance - whether that be because they are "hot leads" for a sale, students with a sincere interest, or customers needing assistance beyond the capabilities of an automatic system.
Admissions Special Programs Manager
Hussian College - Los AngelesEducation Management, 501-1000 employees
Sugar Connect (formerly Collabspot)
It is a fantastic and very useful application. It has many customization options, but it does not have the power that a giant company requires.
Process Analyst
SOAINTProgram Development, 201-500 employees
Pros
Conversica
- Conversica is great at working low level leads and surfacing those that are in fact interested in your product or service.
- Conversica is also useful in weeding out leads that are not strong.
- Since Conversica is sending emails to various prospects, customers and opportunities, it allows sales, account managers, service etc, to focus on other activities, thereby saving time and freeing up resources.
Director Marketing
8x8Telecommunications, 1001-5000 employees
Sugar Connect (formerly Collabspot)
- Makes saving emails in SugarCRM really easy
- Flexible as to which types of records you can save to
- Accurate reporting on opens and clicks
- Easily add new records to SugarCRM from Gmail inbox
Territory Manager - Southeast US and LATAM
DbvisitComputer Software, 11-50 employees
Cons
Conversica
- The method of standing up campaigns can be a little tedious for administrators because it uses copy/paste of Salesforce Campaign ID instead of just searching for active Salesforce campaigns.
- Understanding the conversation path options that the AI could take is improving greatly, but can still use some improvements for admin awareness when standing up a new conversation.
- Understanding what conversation types exist and how they differ from one another is sometimes difficult to self-serv, but the Conversica team is always very good about helping out explaining these.

Verified User
Program Manager in Marketing
Computer Software Company, 51-200 employeesSugar Connect (formerly Collabspot)
- The payment plan that Collabspot provides does not have many advantages over the free plan.
- The scores do not reflect the true assessment towards clients and candidates.
- Mail templates have an outdated design.
Process Analyst
SOAINTProgram Development, 201-500 employees
Pricing Details
Conversica
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$1,499 per installation
Conversica Editions & Modules
Edition
Starter Edition | $1,4991 |
---|
- per installation
Additional Pricing Details
A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.Sugar Connect (formerly Collabspot)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Sugar Connect (formerly Collabspot) Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Conversica
Conversica 8.5
Based on 6 answers
Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
Director of Marketing & Sales Operations
Salsa Labs, Inc.Internet, 51-200 employees
Sugar Connect (formerly Collabspot)
No score
No answers yet
No answers on this topic
Usability
Conversica
Conversica 9.0
Based on 1 answer
Standalone, it's very easy to use. It becomes a little more complicated when you're working with it as an integration in Salesforce.

Verified User
Employee in Marketing
Insurance Company, 51-200 employeesSugar Connect (formerly Collabspot)
No score
No answers yet
No answers on this topic
Support Rating
Conversica
Conversica 8.9
Based on 137 answers
Our account manager and support rep have been extremely helpful in helping us get the system where we wanted it. Given our original use case as a lead qualifier, a lot of the conversations needed to be altered or exceptions created in order to provide the customization we needed. Our AM and support rep were able to accommodate most of our requests and were extremely helpful in working with us on a solution.

Verified User
Manager in Marketing
Computer Software Company, 5001-10,000 employeesSugar Connect (formerly Collabspot)
No score
No answers yet
No answers on this topic
Implementation Rating
Conversica
Conversica 8.0
Based on 127 answers
The implementation went smoothly. The only advice I would give for anybody looking to integrate Conversica with Salesforce is to ensure that either you or somebody within your organization has experience with process builder as you'll need to create some processes to force your leads into Salesforce campaigns for the Conversica system to pick them up.

Verified User
Manager in Marketing
Computer Software Company, 51-200 employeesSugar Connect (formerly Collabspot)
No score
No answers yet
No answers on this topic
Alternatives Considered
Conversica
I haven't looked into many other conversational ai products - we received a solid recommendation about using this and have been happy with the process and experience. Price was also pretty good, so we didn't feel a need to shop around on that front. If things change I'll do that homework, but we're happy for now

Verified User
Director in Marketing
Telecommunications Company, 501-1000 employeesSugar Connect (formerly Collabspot)
Very similar. Two different layouts for two totally different systems. Collabspot/Sugar is my primary system, but when I was an SDR, I used HubSpot for prospecting primarily because of email automation. Now that I'm a Territory Manager, I don't use HubSpot much anymore as my time is filled up with partners and clients--I do less "hunting" these days than I did as an SDR. Our company uses SugarCRM and Collabspot is integrated so I use Collabspot almost exclusively now. Right tool for the right job, I guess.
Territory Manager - Southeast US and LATAM
DbvisitComputer Software, 11-50 employees
Return on Investment
Conversica
- We have found that each conversation type has a different ROI. Some are very hard to report off of, whereas others are easy. this is because some are more built around building awareness of what we offer where they may not purchase it for months down the line.
- Has helped us to save on salaries. If staff were to try to do the same thing our AI Assistant does, it would take them many hours to be as successful.
Associate Vice President of Experience
YMCA of Florida's First CoastHealth, Wellness and Fitness, 1001-5000 employees
Sugar Connect (formerly Collabspot)
- The staff that enters is of guaranteed quality.
- Customers can respond to our requests quickly.
- The staff of the administration is much more committed to their work.
Process Analyst
SOAINTProgram Development, 201-500 employees