TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConvertKit

    Score8.3 out of 10
    N/AConvertKit, from the company of the same name headquartered in Boise, is presented as email marketing software for online creators - the authors, makers, podcasters, photographers, YouTubers, teachers, and artists. The vendor boasts 19,500 paying customers, sending 500 million emails per month, and rapid growth.

    $29

    per month

    Omnisend

    Score8.2 out of 10
    N/AOmnisend is an email and SMS marketing platform with features made to help ecommerce stores grow their audience and sales. It features one-click integration with major ecommerce platforms, pre-made automation and email templates, and 24/7/365 live customer support.

    $16

    per month 500 contacts, 6,000 emails / month

    Pricing
    ConvertKitOmnisend
    Editions & Modules
    Creator
    $29.00
    per month
    Creator Pro
    $59.00
    per month
    Free plan
    $0
    Standard plan
    $16
    per month
    Pro plan
    $59
    per month
    Offerings
    Pricing Offerings
    ConvertKitOmnisend
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeRequired
    Additional Details—Omnisend offers three pricing plans: Free, Standard and Pro. The Free plan is used to explore all of Omnisend's features (emails, SMS, push notifications, popups, segmentation, analytics, etc), send up to 500 emails and push notifications, plus 60 SMS per month at no cost. The standard plan starts at $16 per month and includes everything in Free, unlimited web push notifications, a customer success manager and 24/7 support. From $59 per month, the Pro plan can be used to send unlimited emails and push notifications, get advanced reporting features, a dedicated Customer Success Manager, and priority 24/7 support. It also includes free SMS credits equal to the price of the Pro plan selected.
    More Pricing Information
    Community Pulse
    ConvertKitOmnisend
    Considered Both Products
    ConvertKit
    No answer on this topic
    Omnisend
    No answer on this topic
    Key User Insights
    Would buy again
    83%
    Would buy again
    5 Answers
    91%
    Would buy again
    10 Answers
    Delivers good value for the price
    80%
    Delivers good value for the price
    4 Answers
    91%
    Delivers good value for the price
    10 Answers
    Happy with the feature set
    83%
    Happy with the feature set
    5 Answers
    91%
    Happy with the feature set
    10 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    6 Answers
    86%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    83%
    Implementation went as expected
    5 Answers
    89%
    Implementation went as expected
    8 Answers
    Features
    ConvertKitOmnisend
    Email & Online Marketing
    Comparison of Email & Online Marketing features of ConvertKit and Omnisend
    Feature
    ConvertKit
    8.8
    6 Ratings
    9% above category average
    Omnisend
    7.3
    14 Ratings
    9% below category average
    WYSIWYG email editor9.06 Ratings8.213 Ratings
    Dynamic content8.76 Ratings5.612 Ratings
    Ability to test dynamic content8.76 Ratings7.711 Ratings
    Landing pages8.36 Ratings8.37 Ratings
    A/B testing8.46 Ratings8.49 Ratings
    Mobile optimization9.76 Ratings8.711 Ratings
    Email deliverability reporting9.76 Ratings7.013 Ratings
    List management8.06 Ratings6.613 Ratings
    Triggered drip sequences8.46 Ratings5.211 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of ConvertKit and Omnisend
    Feature
    ConvertKit
    8.2
    6 Ratings
    7% above category average
    Omnisend
    6.8
    13 Ratings
    11% below category average
    Dashboards8.36 Ratings6.212 Ratings
    Standard reports9.76 Ratings6.113 Ratings
    Custom reports6.75 Ratings8.110 Ratings
    Pre-Send Testing
    Comparison of Pre-Send Testing features of ConvertKit and Omnisend
    Feature
    ConvertKit
    9.4
    6 Ratings
    14% above category average
    Omnisend
    8.7
    10 Ratings
    6% above category average
    URL Validation10.05 Ratings00 Ratings
    Link Tracking10.05 Ratings8.88 Ratings
    Image Validation9.35 Ratings8.17 Ratings
    Inbox Display9.76 Ratings8.87 Ratings
    Email Accessibility Tools9.35 Ratings00 Ratings
    Spelling and Grammar Check9.05 Ratings00 Ratings
    Spam Testing8.05 Ratings00 Ratings
    Email Previews10.06 Ratings9.110 Ratings
    Best Alternatives
    ConvertKitOmnisend
    Small Businesses
    Mad Mimi
    Score10 out of 10
    Mad Mimi
    Score10 out of 10
    Medium-sized Companies
    Campaign Monitor by Marigold
    Score9 out of 10
    Campaign Monitor by Marigold
    Score9 out of 10
    Enterprises
    Emma by Marigold
    Score8.5 out of 10
    Emma by Marigold
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ConvertKitOmnisend
    Likelihood to Recommend
    8.0
    (6 ratings)
    6.3
    (14 ratings)
    Usability
    9.0
    (3 ratings)
    8.7
    (7 ratings)
    Support Rating
    -
    (0 ratings)
    5.0
    (1 ratings)
    User Testimonials
    ConvertKitOmnisend
    Likelihood to Recommend
    ConvertKit
    It is perfect for artists and content creators. It is perfect for service based providers who want to house their potential leads. Entry level entrepreneurs can also benefit. It is not an all in one type of platform, but it is useful for list building and setting up automation. If you have less than 1K subscribers, this is the route to go until you need to use automation. Then, just feel free to upgrade.
    Incentivized
    Read full review
    Omnisend
    It's kind of an automation workflow, but for example you can set up a popup to appear at a specific time on a specific product page and offer the visitor something. The visitor then signs up and then (after you've set up your automation sequence) that visitor gets a specific welcome page based on the popup they signed up through, and then a specific order confirmation email and everything else flows from that specific popup. That's great because it's allowed us to sort of fine-tune our offerings to get our visitors' emails in the first place and offer, for example, someone browsing a product page for 3 minutes something different than someone staying 20 seconds on the homepage and then leaving.
    Read full review
    Pros
    ConvertKit
    • Literally unlimited templates for designing the Email campaigns
    • Launching a landing page to capture leads (emails) quickly
    • Analytics to track almost everything including delivery rates gives the ability to optimise next/future campaigns accordingly
    • Newly launched journey or drip email campaigns is great as well
    Incentivized
    Read full review
    Omnisend
    • Newsletter campaigns - the content editor is the usual one you see on email marketing apps, but it works so smoothly and well. Of course, there's Product Picker that allows you to just pick a product from your store and it goes straight into your newsletter--no need to add images or descriptions. Really easy.
    • Popups are great because they look amazing right out of the box. It's all pre-filled so if you don't like looking at a blank screen, you can just adapt the wording and it's there. voila!
    • Automation really is nice and it's the bulk of what we're doing now. It's like second level ecommerce marketing I guess, because you really see after some time how having automated steps can really save you time and make you a lot more money. Omnisend's automations are really good and intuitive and was really easy to learn and implement.
    Read full review
    Cons
    ConvertKit
    • I think the dashboard could benefit form allowing more customization
    • The way you format email templates is pretty limited
    • The saved footer options seems glitchy. I can never get it to work right.
    Incentivized
    Read full review
    Omnisend
    • Initial setup wasn't firing right, support issue was handled pretty quickly and easily.
    • It does not go back and put previous orders/customers into the automation. It will only work with go-forward customers from the time you install the product. (At least that's what the outcome of our support inquiry told us...).
    • Would like to see more sample templates and campaigns.
    Incentivized
    Read full review
    Usability
    ConvertKit
    Can be summed up in three words that 'It just Works'. Crafted for creators and artists in mind, it offers all they need for start building up list. Free tier is really a good move to test out stuff. I am staying with them considering their good email delivery and simple interface and easy integration with our website software. WYSIYG Editor, Standard reporting but not deep level analytics gives all the basic tools needed to support the business.
    Incentivized
    Read full review
    Omnisend
    The platform is super easy to use — even without deep technical knowledge. And the best part is, Omnisend keeps improving all the time.
    Read full review
    Support Rating
    ConvertKit
    No answers on this topic
    Omnisend
    Support is weird. They ask you to keep everything in one thread, but they can't see your replies if they forward it to tech, and things easily get lost. Also tech support is HORRIBLE, they just seem snobby, and give horrible advice liek to test things on a live version vs staging
    Read full review
    Alternatives Considered
    ConvertKit
    The other products I have used are not available on TrustRadius. I used ConvertKit before I used these other products because I need an all in one platform.
    Incentivized
    Read full review
    Omnisend
    We can create marketing campaigns that can span across multiple channels so that we can reach more customers regardless of the platform they are using. The system combines multiple channels into a single workflow for maximum engagement. Comes with various features that make it easy to personalize messages based on the customer's journey.
    Incentivized
    Read full review
    Return on Investment
    ConvertKit
    • Prospect follow up is much easier than it used to be with fewer real prospects slipping through the cracks
    • My return clients percentages have increased since I started using Convertkit
    Incentivized
    Read full review
    Omnisend
    • I am able to see if ordered were placed based on who opened the email and clicked on links.
    • It’s had a positive impact on my business by being able to see what emails have produced direct sales.
    • It has helped to increase website traffic
    • It has allowed my to expand how I can communicate with potential customers.
    Incentivized
    Read full review
    ScreenShots

    Omnisend Screenshots

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