Item: Omnisend
Rating: 10
Author: Neringa Škėmaitė

Overall Satisfaction with Omnisend

Use Cases and Deployment Scope

We use Omnisend mainly for our newsletter campaigns, and it plays a key role in how we communicate with our clients. It helps us reach them quickly and easily — whether we’re sharing special offers, product news, or updates from our team.
One of the biggest advantages is automation. Our abandoned cart flow is working really well and helps us recover potential sales without any extra effort from our side. It saves time, increases conversions, and gives our customers a smoother experience.
Overall, Omnisend helps us solve the challenge of staying connected with our audience in a structured and effective way. The platform is used by our marketing team on a weekly basis, and we’re constantly testing and improving our communication with tools like segmentation, A/B testing, and performance tracking.

Pros and Cons

Pros

easy to use
wondefull support team work
aesthetically pleasing design

Cons

module for OpenCart

Return on Investment

Amazing ROI in abandoned basked campaign

Usability

The platform is super easy to use — even without deep technical knowledge. And the best part is, Omnisend keeps improving all the time.

Alternatives Considered

MailerLite and Intuit Mailchimp

I’ve used other platforms in the past, but once I started using Omnisend, I knew I didn’t want to switch. No doubts. It’s always evolving, always on track.

Key Insights

Do you think Omnisend delivers good value for the price?

Yes

Are you happy with Omnisend's feature set?

Yes

Did Omnisend live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Omnisend go as expected?

I wasn't involved with the implementation phase

Would you buy Omnisend again?

Yes

Likelihood to Recommend

So, when everything goes smoothly, all companies seem great. But the real test comes when things go wrong — that’s when you see a company’s true face and values.
Not so long ago, we, as a company, ran into some serious issues: domain reputation problems, bugs in our email programs, and more. And of course, all of this happened right in the middle of a newsletter campaign — perfect timing, right?
But here’s the thing: the Omnisend team and their local partners are absolute professionals. I’m not super technical, and a lot of the behind-the-scenes stuff is beyond me, but the support team guided me step by step with patience, clarity, and real-life examples throughout the whole investigation process.
I’m genuinely happy I chose this platform. No matter what the issue was or what caused it, they treated it like their own and committed to helping me solve it.
Polite. Fast. Warm. Professional.
That’s the standard Omnisend sets — and it's a tough one for competitors to match.
I also want to give a personal thank you to Baarath — we exchanged quite a few emails, and he really stood out. While support shifts change, he became my support superhero.
All the best to the Omnisend team — keep doing what you do!

Omnisend Feature Ratings

Comments

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Matija From Omnisend
commented 8 months ago
Wow — thank you for this incredible feedback! 🙏 We're honored to play such an important role in how you connect with your audience, and it means a lot to hear how features like automation, segmentation, and A/B testing are helping drive real results. But what truly stood out is your reflection on support. You're absolutely right — the true test comes when things don’t go according to plan. We’re incredibly proud to know that, even in those challenging moments, our team showed up in the way you needed. And we’ll make sure Baarath gets the recognition he deserves for being your go-to guide throughout it all. Thanks again for your trust, your kind words, and for choosing to grow your business with Omnisend. We’re lucky to have you with us!

Great Platform Even Better Support