Convirza vs. KeyMetric

If you want to track specific campaign responses via phone this is the perfect solution, especially if you don't want to wait for someone in IT to program a number for you. There are better sales coaching and monitoring packages and this doesn't try to be that, but it does provide some valuable feedback in that arena.

Incentivized

I can only speak to our situation, where we use KeyMetric to track inbound calls for our online services, marketing and sales engagements and calls forward to multiple locations and agents across the country. As a smaller business, KeyMetric was easy to setup up, easy to purchase phone numbers, and all the features were automatically initiated immediately once we setup our account. I think their amazing customer support and service make it ideal for any business.

• Allows clients to track & even listen to all the calls that come in through call-tracking.
• Once you understand how it works, the interface is very easy to navigate to pull up client reports.
• It is an excellent tool to keep track of the response advertisers are getting when contacting them for resigns.

Incentivized

• Call and conversation tracking.
• Call recordings and transcription.
• Best customer service.
• Responsive support team.

• Dynamic call tracking

• More out-of-the box integrations.
• Enhanced custom reports.

Convirza has all of the features that I need, and I'm not paying a premium for features that I do not want. It is more affordable and easier to implement than the other solutions I have tried. Customer service has also been better--you don't feel like you are just sending a ticket to an anonymous employee.

• It's allowed me to show value to my clients ensuring good, lead-generating campaigns are being continued by my clients.

Incentivized

• Helped improve our overall service and product performance.
• Helped maximize our marketing ROI.
• Helped greatly improve sales insights and ICP.
• Helped better understand our customer experience.