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Great tool for tracking inbound calls and conversations across multiple locations and offices.
January 02, 2024

Great tool for tracking inbound calls and conversations across multiple locations and offices.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KeyMetric

We use KeyMetric to track inbound calls for our online services as well as for sales and marketing for the company. We heavily rely on the call recording and call transcription features to help audit service performance. We also use it to track marketing performance and sales engagements. KeyMetric is super easy to use, makes phone number and multi-location (remote team) call forwarding setup quick and easy, and the reports are clean and simple to understand.
  • Call and conversation tracking.
  • Call recordings and transcription.
  • Best customer service.
  • Responsive support team.
  • More out-of-the box integrations.
  • Enhanced custom reports.
  • Helped improve our overall service and product performance.
  • Helped maximize our marketing ROI.
  • Helped greatly improve sales insights and ICP.
  • Helped better understand our customer experience.

Do you think KeyMetric delivers good value for the price?

Yes

Are you happy with KeyMetric's feature set?

Yes

Did KeyMetric live up to sales and marketing promises?

Yes

Did implementation of KeyMetric go as expected?

Yes

Would you buy KeyMetric again?

Yes

I can only speak to our situation, where we use KeyMetric to track inbound calls for our online services, marketing and sales engagements and calls forward to multiple locations and agents across the country. As a smaller business, KeyMetric was easy to setup up, easy to purchase phone numbers, and all the features were automatically initiated immediately once we setup our account. I think their amazing customer support and service make it ideal for any business.