Coremetrics / IBM Digital Analytics (discontinued) vs. Oracle Coherence

IBM analytics has continued to improve upon the days of being the original core metrics. After using the updated version for quite some time, it has been great at providing the needed analytics to measure ROI and goal performance for our quarterly KPI's. It has resulted in a great increase in web engagements although we are a midsize company, smaller outfits may not need such an expensive option.

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Oracle Coherence can be used to solve latency problems by caching data near the application tier. In-memory performance helps to reduce data contention, thus improving application response time. Oracle Coherence does a great job at scaling linearly and can do so dynamically. Oracle Coherence can replicate data so it can be part of a disaster recovery solution. One thing that is often overlooked with elastic caches is their ability to analyze data in memory, leveraging the processing power of the data grid. This is something Oracle Coherence does exceptionally well. Oracle Coherence also provided event handling capabilities to allow applications to respond to events triggered by transactions.

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• IBM CXA comprises an acquisition called Tealeaf. This tool has deep heritage and this is evident in its present-day capabilities.
• The Universal Behaviour Exchange or UBX puts the concept of personalisation at the forefront. The ability to combine physical (analog) and digital transactions to create the complete picture of a customer journey, is a stand out benefit.
• The solution does not have to involve the purchase of software. IBM CXA can be sold as a service bundled with analytics as a service. This not only lowers the cost of ownership, it gets around one of the principal issues. Strong staff with design and analytical capability to drive the solution and deliver tangible benefits.
• The seamless integration of Watson AI services to help with the heavy lifiting. Watson reinforces the analytical focus this solution has and can learn to recognise situations specific to a company.

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• Performance. Superfast resolution of complex data grid queries.
• Reliability. Availability domain support for disaster recovery.
• Programming model. Frictionless API for use with Java 8.

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• The user interface is in Flash, which can be very frustrating and slow at times. Apparently, this is to be transitioned in a future release.
• Can only segment the last 93 days of data. Any historical segmentation beyond the 93 days must be run in Explore (which is credit based, and has its own limitations with the number of credits per month, based on the initial contract with IBM).
• Reports can only display 93 days of data at a given time for custom date ranges. There are pre-programmed date ranges setup with IBM during implementation (last week, last month, last quarter etc.), but are not flexible enough to answer more specific questions.
• Certain reports cannot have segments applied, making answering some simple questions a bit more tricky. For example, I can create a segment around mobile devices and apply it to the marketing channels report, but I can't create a marketing channel segment and apply it to the mobile reports.
• Built in API calls allows for nice report design and automation.

• I can't really come up with too many flaws, but possibly a bit expensive considering there are good open source caches like Ehcache.

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IBM Digital Analytics is a great solution for our clients and I believe they offer the best solution for the retail space. We have access to IBM support via email or live chat and they can answer many of the reporting questions that come up. IBM is receptive to our feedback of the product so I am confident they will continue making improvements

Very easy to implement and use.

Never had any issues

As reports are templated, the system is pretty quick. Sometimes you have to wait a bit for a report to render. Or you might have to re-load the page. But there is no real issue here and the system is on par with other similar systems.

Overall, the level of support is very good and I would say it is a strong asset of the solution. However, you can sometimes feel that there is a difference of level among the support team.

Oracle Coherence support team is responsive and knowledgeable. We contacted them to ask a couple of design questions about how we were setting up Oracle Coherence based on how we used IBM's Datapower Extreme Scale. They were able to guide us so that we got the design correct the first time and didn't have to go back and re-architect our design later.

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Online training is really great. One of the best assets that they have. Lots of great videos, pop quizzes at the end of each module. Fantastic. Other tools have similar features, but not as good.

See previous comment: reading and understanding the encyclopedic implementation guide is a must.

Much of the work we did in IBM Digital Analytics could have been answered through Google Analytics, a much simpler, agile and FREE solution set. Not mention, given the vast number of Google Analytics USERS, free and actionable support is simply a click away ... this compared to IBM Digital Analytics fractured and often absent support service.

DataSynapse GridServer has the same cache functionality connected with a grid distributed application deployment platform. It provides all the necessary tools to configure and manage these applications. On the otherhand Oracle Coherence has more a flexible configuration and better performance. Also the Oracle configuration and monitoring tools are more convenient and informative than the DataSynapse ones.

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This solution can support large amount of data and transaction. The way that user management features are built, it shows it is meant for large organizations.

• We spend too much time trying to work around bugs on the new UI.
• We spend too much time trying to figure out how to make certain segments work because support and the knowledge center are lackluster.
• Our sales rep is very unresponsive and leaves us searching for a lot of answers on our own, including what other products we may benefit from that IBM offers.

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• In my current project, it is yet to be decided as we are on the way to make it live for users. But I am sure it will be an added value to obtain timely calculations.

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