Coremetrics / IBM Digital Analytics (discontinued) vs. Oracle GoldenGate

IBM analytics has continued to improve upon the days of being the original core metrics. After using the updated version for quite some time, it has been great at providing the needed analytics to measure ROI and goal performance for our quarterly KPI's. It has resulted in a great increase in web engagements although we are a midsize company, smaller outfits may not need such an expensive option.

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I think it's a great product. We apply Oracle GoldenGate to several use cases in our organization. 1. Business Continuity Planning, 2. Query Offloading through data replication to a reporting instance of our data, 3. looking into data transformations to help support various queries for different teams within the business.

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• IBM CXA comprises an acquisition called Tealeaf. This tool has deep heritage and this is evident in its present-day capabilities.
• The Universal Behaviour Exchange or UBX puts the concept of personalisation at the forefront. The ability to combine physical (analog) and digital transactions to create the complete picture of a customer journey, is a stand out benefit.
• The solution does not have to involve the purchase of software. IBM CXA can be sold as a service bundled with analytics as a service. This not only lowers the cost of ownership, it gets around one of the principal issues. Strong staff with design and analytical capability to drive the solution and deliver tangible benefits.
• The seamless integration of Watson AI services to help with the heavy lifiting. Watson reinforces the analytical focus this solution has and can learn to recognise situations specific to a company.

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• As the product under the Oracle umbrella, it perfectly and natively supports the Oracle database very well.
• For the standard scenario and use cases, the configuration is straight-forward (in our case uni-direction copy from source to target).
• It is robust and the performance meets our SLA, even for a large amount of data volume.
• The error report is not only detailed but hits the right points, so trouble shooting is easy.

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• The user interface is in Flash, which can be very frustrating and slow at times. Apparently, this is to be transitioned in a future release.
• Can only segment the last 93 days of data. Any historical segmentation beyond the 93 days must be run in Explore (which is credit based, and has its own limitations with the number of credits per month, based on the initial contract with IBM).
• Reports can only display 93 days of data at a given time for custom date ranges. There are pre-programmed date ranges setup with IBM during implementation (last week, last month, last quarter etc.), but are not flexible enough to answer more specific questions.
• Certain reports cannot have segments applied, making answering some simple questions a bit more tricky. For example, I can create a segment around mobile devices and apply it to the marketing channels report, but I can't create a marketing channel segment and apply it to the mobile reports.
• Built in API calls allows for nice report design and automation.

• The earlier versions of Golden Gate were complex to use as there was no front end. All that works was the command line.
• The cost of the product can be a detriment to most companies.
• The product has been augmented over the years and has so many features that it can be overwhelming.

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IBM Digital Analytics is a great solution for our clients and I believe they offer the best solution for the retail space. We have access to IBM support via email or live chat and they can answer many of the reporting questions that come up. IBM is receptive to our feedback of the product so I am confident they will continue making improvements

Oracle GoldenGate is a core part of our business.

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Very easy to implement and use.

Once set up, it's very easy to use and keep running, it's getting to that point that can make it cumbersome to some. Also, depending on the data that you want to replicate, the configuration files can become quite cumbersome to maintain. Learning curve can be high for some who are not as experienced with databases and transactions.

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Never had any issues

Oracle GoldenGate has only gone down for us when the data being sent was bad.

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As reports are templated, the system is pretty quick. Sometimes you have to wait a bit for a report to render. Or you might have to re-load the page. But there is no real issue here and the system is on par with other similar systems.

Oracle GoldenGate's performance is great for our use cases. Your mileage may vary.

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Overall, the level of support is very good and I would say it is a strong asset of the solution. However, you can sometimes feel that there is a difference of level among the support team.

Oracle Support for Oracle GoldenGate has been quite responsive and quite helpful in the few situations where we've needed it. Furthermore, the documentation on Oracle GoldenGate is so good that we often do not need to contact support with issues as the fix is already documented and able to be run by us without needing to open a ticket.

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We've had Oracle consultants come as well for training days to talk about new features, parts of Oracle GoldenGate we may not be using and things of that nature. The consultants they send are great as they're very knowledgeable about all things Oracle GoldenGate and great resources for any questions or concerns you may have with the product.

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Online training is really great. One of the best assets that they have. Lots of great videos, pop quizzes at the end of each module. Fantastic. Other tools have similar features, but not as good.

We used Oracle University for our Oracle Golden Gate Training and it was top notch. We were able to turn our whole DBA team to Oracle GoldenGate newbies to Oracle GoldenGate troubleshooting experts in a matter of a few days, while this obviously did not come cheap, the company felt that it was worth the investment.

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See previous comment: reading and understanding the encyclopedic implementation guide is a must.

If Oracle GoldenGate is new to your organization, expose as many DBAs as possible to it. Having your whole team fluent in it will overcome early operational hurdles and allow it to more quickly become an accepted and supported part of your supported platform for your team that will enable the business to use it to its fullest.

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Much of the work we did in IBM Digital Analytics could have been answered through Google Analytics, a much simpler, agile and FREE solution set. Not mention, given the vast number of Google Analytics USERS, free and actionable support is simply a click away ... this compared to IBM Digital Analytics fractured and often absent support service.

We use Oracle Data Guard as a backup tool, but not for data replication. Data Guard is not suited for real-time data replication in our non-normalized reporting database nor for the database we are using for our upgrade project, as Data Guard is not able to transform data and is not able to synchronize data into different schemas, which is necessary for our project. Additionally, our project database is on Oracle 12g not 11i: I am not 100% sure Data Guard is able to replicate from 11i to 12g

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This solution can support large amount of data and transaction. The way that user management features are built, it shows it is meant for large organizations.

Have never had any issues with scaling Oracle GoldenGate itself, however Oracle GoldenGate Monitor does have scaling issues, but with Oracle GoldenGate now able to be monitored by Oracle Enterprise Manager, this is no longer an issue, in my opinion.

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• We spend too much time trying to work around bugs on the new UI.
• We spend too much time trying to figure out how to make certain segments work because support and the knowledge center are lackluster.
• Our sales rep is very unresponsive and leaves us searching for a lot of answers on our own, including what other products we may benefit from that IBM offers.

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• In earlier versions, DDL support was limited as well as the need of primary key constraints in the source tables. This made me create partitions, sub-partitions, truncatations and perform other operations upon they are performed in source systems and I need to discuss with source system administrators and need to convince them to let them create primary keys for replicated tables.
• But both issues are solved now.
• Installation is straightforward, easy.
• Deployed everything within Oracle Data Integrator.
• Developing 1000 of ODI interfaces for loading into Operational Data Store took not more than 100 man/days. But, adding them to Golden Gate is taking not more than 5 man/days.
• Management Pack and VeriData are additional packs for your management and data verification needs.

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