What users are saying about
3 Ratings
3 Ratings
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Score 7.8 out of 100
16 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Countly

Countly is wonderful. It mhas affordable options for startups that are experimenting with event and market-tracking services that can't afford more expensive services but do have the cloud credits to operate Countly. For later-stage companies that have the money, but not the time to set up a service like this, a service like Amplitude, Segment, or Mixpanel may be a better alternative.
Fedor Paretsky | TrustRadius Reviewer

Firebase Crashlytics

Crashlytics is almost a defacto standard in the Android world for tracking crashes in the field. I've used it on the last 4 Android projects I've been on.It's not as helpful on iOS' stacktraces but I'm not sure if anything would be better because iOS stack traces are from ObjC code which is not as useful as Java stacktraces.
Ken Yee | TrustRadius Reviewer

Pros

Countly

  • Great tool for mobile and web analytics
  • Open source
Anonymous | TrustRadius Reviewer

Firebase Crashlytics

  • Detecting Crashes
  • Showing backtraces to the exact line of code causing the crash
  • Fine-grained Notifications
Ben Gelsey | TrustRadius Reviewer

Cons

Countly

  • Bad UI - The UI is quite outdated and poorly designed, which was one of the principal reasons for us moving away from Countly.
  • Some poor documentation - 3rd-party documentation and tutorials for some of their mobile SDKs are better than Countly's own documentation.
  • Server requirements can be a bit high - For startups with trial credits on cloud computing services, this may not be a problem. Otherwise, Countly can get as expensive as hosted services like Segment and Mixpanel.
Fedor Paretsky | TrustRadius Reviewer

Firebase Crashlytics

  • An easier way to understand app version adoption rates alongside crashes.
  • I feel like the platform keeps trying to become more of an all encompassing analytics platform and should stick at what it does best—crash monitoring.
  • Now that it has been acquired by Google, I hope things like navigation and implementation don't become more cumbersome as has been the recent case with Google Analytics.
Anonymous | TrustRadius Reviewer

Support Rating

Countly

Countly 7.0
Based on 2 answers
Countly practically does everything you need it to do. However, it can have challenges of its own sometimes.
Anonymous | TrustRadius Reviewer

Firebase Crashlytics

No score
No answers yet
No answers on this topic

Alternatives Considered

Countly

Matomo has poor integrations and SDK support compared to Countly. It is also significantly harder to set up compared to Countly. There have also been complaints about Matomo having security flaws. Additionally, Matomo seemed to lack common analytics platform features, like segmentation, and tracking/downloading raw data. These features are very easy to use in Countly and are usually a necessity for most companies.
Fedor Paretsky | TrustRadius Reviewer

Firebase Crashlytics

BuddyBuild's crash reporting tool is a far cry from Crashlytics, and the interface is also not nearly as good.
Steven Hong | TrustRadius Reviewer

Return on Investment

Countly

  • Positive: in-depth analysis
  • Negative: lack of documentation
Anonymous | TrustRadius Reviewer

Firebase Crashlytics

  • Event tracking helps us identify issues in real time
Junu Kang | TrustRadius Reviewer

Screenshots

Pricing Details

Countly

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Countly Editions & Modules

On-premise Edition
Countly Enterprise EditionPlease ask1
  1. per installation
SaaS Edition
Countly Cloud EditionPlease ask1
  1. Per installation
Additional Pricing Details
Customizable, with free Community Edition (free forever) and free Enterprise Edition trial (free for 1 Month).

Firebase Crashlytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Firebase Crashlytics Editions & Modules

Additional Pricing Details

Add comparison