Countly vs. Firebase Crashlytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Countly
Score 8.0 out of 10
Mid-Size Companies (51-1,000 employees)
Countly is a product analytics solution and innovation enabler that helps teams track product performance and customer journey and behavior across mobile, web, and desktop applications. Ensuring privacy by design, Countly helps the user to innovate and enhance products to provide personalized and customized customer experiences, and meet key business and revenue goals. Countly empowers companies of any size or location to grow their business by helping them securely process billions of…N/A
Firebase Crashlytics
Score 9.1 out of 10
N/A
Crashlytics is a mobile analytics tool which helps users find the exact line of code that their app crashed on, providing granular insight into mobile app performance and user experience. Crashlytics was acquired by Google in 2017 and is now offered as part of the Firebase product.N/A
Pricing
CountlyFirebase Crashlytics
Editions & Modules
Countly Enterprise Edition
Personalized Plans
per month per data point
Countly Community Edition
Free Forever
No answers on this topic
Offerings
Pricing Offerings
CountlyFirebase Crashlytics
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsCustomizable, with free Community Edition (free forever) and free Enterprise Edition trial (free for 1 Month).
More Pricing Information
Best Alternatives
CountlyFirebase Crashlytics
Small Businesses
Mixpanel
Mixpanel
Score 8.9 out of 10
Mixpanel
Mixpanel
Score 8.9 out of 10
Medium-sized Companies
Whatfix
Whatfix
Score 8.7 out of 10
Flurry Analytics
Flurry Analytics
Score 9.0 out of 10
Enterprises
Whatfix
Whatfix
Score 8.7 out of 10
Flurry Analytics
Flurry Analytics
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CountlyFirebase Crashlytics
Likelihood to Recommend
8.0
(6 ratings)
9.9
(8 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
CountlyFirebase Crashlytics
Likelihood to Recommend
Countly
Whether you're planning to include it into a website or a mobile application, this arrangement is simple to implement. The best feature has to be its superb "division," which allows you to delve deeper into your data without using SQL-like queries. On Ubuntu, the free "group version" can act organically aided.
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Google
Firebase Crashlytics is a no-brainer if you are already using any of the other Firebase suite of products, as its integration is very easy if you are already using these in your app. If you have cross-platform Android, iOS, and macOS apps, you should also consider Firebase Crashlytics to provide a unified across your platforms. If your app is only on Android or only on Apple, then you may be better off remaining with the default Apple Developer or Google Play Developer Console crash collection experiences.
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Pros
Countly
  • Open-source and Self-hosted - Countly can be completely self-hosted, which makes it really easy to offset costs of a competing service like Segment or Mixpanel for early-stage companies.
  • A large number of SDKs and platform support - Countly provides fairly comprehensive support for mobile applications and general tracking. As a result, it's pretty easy to create comprehensive tracking of events for any company.
  • Custom queries, access to data - You have instant access to data and extensive customizability which makes this platform fairly easy to use for any purpose of user and market tracking.
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Google
  • Providing stack traces that are useful when users have crashes.
  • Tracking crashes per version (app and OS) so we know whether to release a version to everyone instead of a subset.
  • Provides trending crsahes/problems if there's a spike in issues so we can get on it quickly.
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Cons
Countly
  • No specific thing in mind. All is good except sometimes the customer service lags a little when you have problems setting up the tool.
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Google
  • Navigation between the issue listing and details is something difficult to understand for the new user.
  • Pannel takes time in loading may be because of analytics data but it can be reduce.
  • Not provide accurate line number in case of proguarded apps.
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Likelihood to Renew
Countly
No answers on this topic
Google
Because its fulfilling our basic and necessary requirements that can be an only and enough reason to renew the subscription.
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Usability
Countly
No answers on this topic
Google
It is very easy for non-developer staff to use the Firebase Console and gather information for the development team. Developers will find it straightforward to integrate Firebase Crashlytics into new or existing codebases using Google's in-depth developer documentation. I cannot think of an easier cross-platform solution to use, and because of that I wish it supported more platforms!
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Support Rating
Countly
Countly practically does everything you need it to do. However, it can have challenges of its own sometimes.
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Google
No answers on this topic
Alternatives Considered
Countly
Countly have two main elements that make it the better option. First is open sourced so you can edit with code new options and new events, also you can use a variety of plugins depending of the necessities of the users and the objectives of every analysis. The second characteristic is that is very easy to use and even if is open source and the code could seem complex everything is very intuitive.
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Google
Truly speaking, it is also a quite good tool for crash reports, but Firebase Crashlytics was better to use when you are using the Firebase Realtime database as your DB, so the integrations become much easier.
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Return on Investment
Countly
  • Allowed me to understand my customer on a deeper level
  • Allowed me to tweak my content and sales pages
  • Allowed me to better understand my target market.
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Google
  • Fix bugs within hours rather than days or weeks
  • Retain users longer by reducing their frustration due to crashes
  • Keep management happy that our app is stable & bug-free
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ScreenShots

Countly Screenshots

Screenshot of Overview - Product analytics platform to understand and enhance customer journeys in web, desktop and mobile applicationsScreenshot of Dashboard - Visualise metrics that matter the most to your businessScreenshot of User Profiles - Explore your product analytics data with individual user detailScreenshot of Crashes - Always be on top of crashes and exceptions in your applications, and resolve them quicklyScreenshot of Funnels - Track step-by-step goal completion rates inside your applicationScreenshot of Performance Monitoring - Keep track of your applications' network requests, perform code level profiling