What users are saying about
1 Ratings
6 Ratings
1 Ratings
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Score 8 out of 100
6 Ratings
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Score 6.1 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Eclipse CMS4

if your organization's work is developing software with JAVA, this is definitely one of the candidates to consider.
Yaron Lavi | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
Eclipse CMS4
Agent dashboard
CrazyCall
6.0
Eclipse CMS4
Validate callers
CrazyCall
7.0
Eclipse CMS4
Outbound response
CrazyCall
8.0
Eclipse CMS4
Call forwarding
CrazyCall
8.0
Eclipse CMS4
Click-to-call (CTC)
CrazyCall
9.0
Eclipse CMS4
Warm transfer
CrazyCall
8.0
Eclipse CMS4
Predictive dialing
CrazyCall
7.0
Eclipse CMS4
Interactive voice response
CrazyCall
7.0
Eclipse CMS4
REST APIs
CrazyCall
7.0
Eclipse CMS4
Call scripts
CrazyCall
8.0
Eclipse CMS4
Call tracking
CrazyCall
9.0
Eclipse CMS4
Multichannel integration
CrazyCall
7.0
Eclipse CMS4
CRM software integration
CrazyCall
7.0
Eclipse CMS4

Workforce Optimization (WFO)

CrazyCall
5.4
Eclipse CMS4
Inbound call routing
CrazyCall
4.0
Eclipse CMS4
Omnichannel inbound routing
CrazyCall
4.0
Eclipse CMS4
Recording
CrazyCall
8.0
Eclipse CMS4
Quality management
CrazyCall
7.0
Eclipse CMS4
Call analytics
CrazyCall
5.0
Eclipse CMS4
Historical reporting
CrazyCall
5.0
Eclipse CMS4
Live reporting
CrazyCall
5.0
Eclipse CMS4
Customer surveys
CrazyCall
6.0
Eclipse CMS4
Customer interaction analytics
CrazyCall
5.0
Eclipse CMS4

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Eclipse CMS4

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
Yaron Lavi | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Eclipse CMS4

  • The IDE is clunky, hard to get around.
  • Quite a steep learning curve.
Yaron Lavi | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Eclipse CMS4

Yaron Lavi | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Eclipse CMS4

  • It streamlined the development work.
  • Same training can be applied to all developers.
  • Relatively modern IDE that facilitates faster implementation times.
Yaron Lavi | TrustRadius Reviewer

Screenshots

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Eclipse CMS4

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Eclipse CMS4 Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CrazyCall
8.0
Eclipse CMS4
7.0

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