What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 3 reviews and ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 7 reviews and ratings
Feature Set Ratings
- CrazyCall ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)
Contact Center Software
8.7
CrazyCall
87%
8.0
Eclipse CMS4
80%
CrazyCall ranks higher in 13/13 features
CrazyCall ranks higher in 13/13 features
Agent dashboard
8.5
85%
3 Ratings
8.0
80%
1 Rating
Validate callers
8.5
85%
3 Ratings
8.0
80%
1 Rating
Outbound response
8.5
85%
3 Ratings
8.0
80%
1 Rating
Call forwarding
9.0
90%
3 Ratings
8.0
80%
1 Rating
Click-to-call (CTC)
9.0
90%
3 Ratings
8.0
80%
1 Rating
Warm transfer
8.5
85%
3 Ratings
8.0
80%
1 Rating
Predictive dialing
9.0
90%
3 Ratings
8.0
80%
1 Rating
Interactive voice response
8.5
85%
3 Ratings
8.0
80%
1 Rating
REST APIs
8.5
85%
3 Ratings
8.0
80%
1 Rating
Call scripts
9.0
90%
3 Ratings
8.0
80%
1 Rating
Call tracking
9.0
90%
3 Ratings
8.0
80%
1 Rating
Multichannel integration
8.5
85%
3 Ratings
8.0
80%
1 Rating
CRM software integration
9.0
90%
3 Ratings
8.0
80%
1 Rating
Workforce Optimization (WFO)
8.7
CrazyCall
87%
8.0
Eclipse CMS4
80%
CrazyCall ranks higher in 9/9 features
CrazyCall ranks higher in 9/9 features
Inbound call routing
8.5
85%
3 Ratings
8.0
80%
1 Rating
Omnichannel inbound routing
8.5
85%
3 Ratings
8.0
80%
1 Rating
Recording
8.5
85%
3 Ratings
8.0
80%
1 Rating
Quality management
9.0
90%
3 Ratings
8.0
80%
1 Rating
Call analytics
9.0
90%
3 Ratings
8.0
80%
1 Rating
Historical reporting
8.5
85%
3 Ratings
8.0
80%
1 Rating
Live reporting
8.5
85%
3 Ratings
8.0
80%
1 Rating
Customer surveys
8.5
85%
3 Ratings
8.0
80%
1 Rating
Customer interaction analytics
9.0
90%
3 Ratings
8.0
80%
1 Rating
Attribute Ratings
- CrazyCall is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
CrazyCall
90%
3 Ratings
8.0
Eclipse CMS4
80%
2 Ratings
Likelihood to Recommend
CrazyCall
CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
Recursos Humanos
Murcia FrontendComputer Software, 501-1000 employees
Eclipse CMS4
It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.
Recursos humanos
IED MadridHigher Education, 51-200 employees
Pros
CrazyCall
- The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
- We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
- It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
Division Sales and Marketing Manager
American Residential ServicesConsumer Services, 5001-10,000 employees
Eclipse CMS4
- It is the mainly used IDE for JAVA developers.
- It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
- Relatively nice user interface.
Head of R&D, ACC Division
Applied MaterialsSemiconductors, 10,001+ employees
Cons
CrazyCall
- Inbound call functionally is still limited and not something that my team utilizes.
- The reporting features for the some of the lower pricing tiers are very limited.
- Downloading reports from the cloud can be quite slow at times.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
Eclipse CMS4
- Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.
Recursos humanos
IED MadridHigher Education, 51-200 employees
Pricing Details
CrazyCall
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per user / month
CrazyCall Editions & Modules
Edition
Plan B | $201 |
---|---|
Plan A | $101 |
Plan C | $401 |
- per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.Eclipse CMS4
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Eclipse CMS4 Editions & Modules
—
Additional Pricing Details
—Alternatives Considered
CrazyCall
CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
Recursos Humanos
Murcia FrontendComputer Software, 501-1000 employees
Eclipse CMS4
Head of R&D, ACC Division
Applied MaterialsSemiconductors, 10,001+ employees
Return on Investment
CrazyCall
- Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
- Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
- Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
Eclipse CMS4
- Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
- Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.
Recursos humanos
IED MadridHigher Education, 51-200 employees