What users are saying about

CrazyCall vs Eclipse CMS4

CrazyCall
3 Ratings
Eclipse CMS4
7 Ratings

CrazyCall

3 Ratings
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Score 9 out of 100

Based on 3 reviews and ratings

Eclipse CMS4

7 Ratings
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Score 8 out of 100

Based on 7 reviews and ratings

Feature Set Ratings

  • CrazyCall ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.7

CrazyCall

87%
8.0

Eclipse CMS4

80%
CrazyCall ranks higher in 13/13 features
CrazyCall ranks higher in 13/13 features

Agent dashboard

8.5
85%
3 Ratings
8.0
80%
1 Rating

Validate callers

8.5
85%
3 Ratings
8.0
80%
1 Rating

Outbound response

8.5
85%
3 Ratings
8.0
80%
1 Rating

Call forwarding

9.0
90%
3 Ratings
8.0
80%
1 Rating

Click-to-call (CTC)

9.0
90%
3 Ratings
8.0
80%
1 Rating

Warm transfer

8.5
85%
3 Ratings
8.0
80%
1 Rating

Predictive dialing

9.0
90%
3 Ratings
8.0
80%
1 Rating

Interactive voice response

8.5
85%
3 Ratings
8.0
80%
1 Rating

REST APIs

8.5
85%
3 Ratings
8.0
80%
1 Rating

Call scripts

9.0
90%
3 Ratings
8.0
80%
1 Rating

Call tracking

9.0
90%
3 Ratings
8.0
80%
1 Rating

Multichannel integration

8.5
85%
3 Ratings
8.0
80%
1 Rating

CRM software integration

9.0
90%
3 Ratings
8.0
80%
1 Rating

Workforce Optimization (WFO)

8.7

CrazyCall

87%
8.0

Eclipse CMS4

80%
CrazyCall ranks higher in 9/9 features
CrazyCall ranks higher in 9/9 features

Inbound call routing

8.5
85%
3 Ratings
8.0
80%
1 Rating

Omnichannel inbound routing

8.5
85%
3 Ratings
8.0
80%
1 Rating

Recording

8.5
85%
3 Ratings
8.0
80%
1 Rating

Quality management

9.0
90%
3 Ratings
8.0
80%
1 Rating

Call analytics

9.0
90%
3 Ratings
8.0
80%
1 Rating

Historical reporting

8.5
85%
3 Ratings
8.0
80%
1 Rating

Live reporting

8.5
85%
3 Ratings
8.0
80%
1 Rating

Customer surveys

8.5
85%
3 Ratings
8.0
80%
1 Rating

Customer interaction analytics

9.0
90%
3 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • CrazyCall is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

CrazyCall

90%
3 Ratings
8.0

Eclipse CMS4

80%
2 Ratings

Likelihood to Recommend

CrazyCall

CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.

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Guzman Ruiz | TrustRadius Reviewer
Guzman Ruiz
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Eclipse CMS4

It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.

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Macarena Medina | TrustRadius Reviewer
Macarena Medina
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Pros

CrazyCall

  • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
  • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
  • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.

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America Castañeda | TrustRadius Reviewer
America Castañeda
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Eclipse CMS4

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.

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Yaron Lavi | TrustRadius Reviewer
Yaron Lavi
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Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.

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Adam Montgomery | TrustRadius Reviewer
Adam Montgomery
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Eclipse CMS4

  • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.

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Macarena Medina | TrustRadius Reviewer
Macarena Medina
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Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$10 per user / month

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Eclipse CMS4

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Eclipse CMS4 Editions & Modules

—
Additional Pricing Details
—

Alternatives Considered

CrazyCall

CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.

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Guzman Ruiz | TrustRadius Reviewer
Guzman Ruiz
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Eclipse CMS4

Yaron Lavi | TrustRadius Reviewer
Yaron Lavi
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Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

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Adam Montgomery | TrustRadius Reviewer
Adam Montgomery
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Eclipse CMS4

  • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
  • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.

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Macarena Medina | TrustRadius Reviewer
Macarena Medina
View all 2 answers on this topic

Screenshots

Eclipse CMS4

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