CrazyCall vs Eclipse CMS4

Likelihood to Recommend

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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if your organization's work is developing software with JAVA, this is definitely one of the candidates to consider.

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Yaron Lavi

Head of R&D, ACC Division

Applied MaterialsSemiconductors, 10,001+ employees

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Feature Rating Comparison

CrazyCall

Eclipse CMS4

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

CrazyCall

Eclipse CMS4

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

One-click dialing directly from the computer is definitely a strength.
Local numbers used in dialing to increase the number of connections is an asset.
The pricing is a plus. It is one of the most affordable calling tools on the market.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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It is the mainly used IDE for JAVA developers.
It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
Relatively nice user interface.

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Yaron Lavi

Head of R&D, ACC Division

Applied MaterialsSemiconductors, 10,001+ employees

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Cons

Inbound call functionally is still limited and not something that my team utilizes.
The reporting features for the some of the lower pricing tiers are very limited.
Downloading reports from the cloud can be quite slow at times.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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The IDE is clunky, hard to get around.
Quite a steep learning curve.

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Yaron Lavi

Head of R&D, ACC Division

Applied MaterialsSemiconductors, 10,001+ employees

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Alternatives Considered

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall

Read full review

Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 1 answers on this topic

Yaron Lavi

Head of R&D, ACC Division

Applied MaterialsSemiconductors, 10,001+ employees

View all 1 answers on this topic

Return on Investment

Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

Read full review

Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 1 answers on this topic

It streamlined the development work.
Same training can be applied to all developers.
Relatively modern IDE that facilitates faster implementation times.

Read full review

Yaron Lavi

Head of R&D, ACC Division

Applied MaterialsSemiconductors, 10,001+ employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

CrazyCall Editions & Modules

Edition

Plan B	$20¹
Plan A	$10¹
Plan C	$40¹

per user / month

Additional Pricing Details

Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Eclipse CMS4 Editions & Modules

—

Additional Pricing Details

—

Rating Summary

CrazyCall

Eclipse CMS4

CrazyCall

Eclipse CMS4

Likelihood to Recommend

CrazyCall

Eclipse CMS4

Feature Rating Comparison

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

CrazyCall

Eclipse CMS4

Cons

CrazyCall

Eclipse CMS4

Alternatives Considered

CrazyCall

Eclipse CMS4

Return on Investment

CrazyCall

Eclipse CMS4

Screenshots

CrazyCall

Eclipse CMS4

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

CrazyCall Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Eclipse CMS4 Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison