What users are saying about
1 Rating
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Intermedia Unite

If you have seasonal workers, need to quickly scale, or cut contracts, [Intermedia] Unite is awesome. Highly recommend for companies that need an at home workspace.
John Rivers | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
Intermedia Unite
Agent dashboard
CrazyCall
6.0
Intermedia Unite
Validate callers
CrazyCall
7.0
Intermedia Unite
Outbound response
CrazyCall
8.0
Intermedia Unite
Call forwarding
CrazyCall
8.0
Intermedia Unite
Click-to-call (CTC)
CrazyCall
9.0
Intermedia Unite
Warm transfer
CrazyCall
8.0
Intermedia Unite
Predictive dialing
CrazyCall
7.0
Intermedia Unite
Interactive voice response
CrazyCall
7.0
Intermedia Unite
REST APIs
CrazyCall
7.0
Intermedia Unite
Call scripts
CrazyCall
8.0
Intermedia Unite
Call tracking
CrazyCall
9.0
Intermedia Unite
Multichannel integration
CrazyCall
7.0
Intermedia Unite
CRM software integration
CrazyCall
7.0
Intermedia Unite

Workforce Optimization (WFO)

CrazyCall
5.4
Intermedia Unite
Inbound call routing
CrazyCall
4.0
Intermedia Unite
Omnichannel inbound routing
CrazyCall
4.0
Intermedia Unite
Recording
CrazyCall
8.0
Intermedia Unite
Quality management
CrazyCall
7.0
Intermedia Unite
Call analytics
CrazyCall
5.0
Intermedia Unite
Historical reporting
CrazyCall
5.0
Intermedia Unite
Live reporting
CrazyCall
5.0
Intermedia Unite
Customer surveys
CrazyCall
6.0
Intermedia Unite
Customer interaction analytics
CrazyCall
5.0
Intermedia Unite

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Intermedia Unite

  • No contracts
  • Scale up or down very quickly
  • Easy to deploy - no hardware required.
John Rivers | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Intermedia Unite

  • The price is on the higher end
  • Normal issues for VoIP - if users have low bandwidth, high jitter or latency
John Rivers | TrustRadius Reviewer

Usability

CrazyCall

No score
No answers yet
No answers on this topic

Intermedia Unite

Intermedia Unite 9.0
Based on 1 answer
The web interface takes a little getting used to, but once you are familiar, it is very easy to use and administrate. The end user has a very easy to use app.
John Rivers | TrustRadius Reviewer

Support Rating

CrazyCall

No score
No answers yet
No answers on this topic

Intermedia Unite

Intermedia Unite 9.0
Based on 1 answer
Intermedia [Unite] support is top notch. Their response time is great and don't have a lot of issues.
John Rivers | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Intermedia Unite

[Intermedia] Unite has no contracts and offers great service. Other companies require contracts, and for highly scalable businesses, this isn't optimal.
John Rivers | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Intermedia Unite

  • During offseason, we scaled back to 150 phones and during peak, we scaled up to 400 phones. No contracts, no fees, just month to month billing. Awesome
  • Support and ease of deployment has been a huge ROI for [Intermedia] Unite.
John Rivers | TrustRadius Reviewer

Screenshots

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Intermedia Unite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Intermedia Unite Editions & Modules

Edition
Unite Pro$27.991
Unite Enterprise$32.991
  1. per user, per month, plus taxes and fees
Additional Pricing Details
Intermedia Unite helps employees to be more productive and collaborative, increasing efficiency and decreasing the costs of expensive on-premises systems.

Rating Summary

Likelihood to Recommend

CrazyCall
8.0
Intermedia Unite
8.0

Usability

CrazyCall
Intermedia Unite
9.0

Support Rating

CrazyCall
Intermedia Unite
9.0

Add comparison