CrazyCall vs. KrispCall

CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.

It's well suited for sales and support environments where you need to give live coaching or real time feedback to your team members. It also helps when you have to take some strategic decisions, specifically if you are working in. support environments to identify trends, spikes in call volume, etc, and the virtual receptionist is a great help, too when the call volume is higher. For me in sales it helps with live monitoring, auto-transcript of calls, call tagging etc.

Incentivized

• The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
• We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
• It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.

Incentivized

• Ability to do live monitoring of calls whenever I need to provide real time feedback to my team members as it also ensures smooth interaction
• Liked the option of auto-transcription whenever I am in a hurry and need just basic transcript of what happened on the call
• Call Analytics is also great for you to help identify trends, and get some granular data points for making some strategic decisions

Incentivized

• Inbound call functionally is still limited and not something that my team utilizes.
• The reporting features for the some of the lower pricing tiers are very limited.
• Downloading reports from the cloud can be quite slow at times.

Incentivized

• Integration with Salesforce isn't there, which I believe every software must have these days.
• No bulk SMS feature

Incentivized

CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.

I am not a decision maker who decides whether to buy a software or not but yes Krispcall has a lot of advantages compared to other vendors in the similar lines and one of them is it being cost efficent.

Incentivized

• Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
• Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
• Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

Incentivized

• seamless process for live feedback and monitoring
• helpful in strategic decision making
• reduce the burden of listening to the calls, as at times auto-transcript does the job for you

Incentivized