What users are saying about
1 Ratings
3 Ratings
1 Ratings
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Score 8 out of 100
3 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Phonexa

This is an all-inclusive lead management system and has the features to satisfy a multitude of businesses. The system helps spot data trends within minutes and gives managers and business owners the best analytical tools I've ever seen to date. It's best if you're looking to find ways to optimize and explore opportunities. It's also easily integrated and there's always a support team that's readily available to help you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
Phonexa
Agent dashboard
CrazyCall
6.0
Phonexa
Validate callers
CrazyCall
7.0
Phonexa
Outbound response
CrazyCall
8.0
Phonexa
Call forwarding
CrazyCall
8.0
Phonexa
Click-to-call (CTC)
CrazyCall
9.0
Phonexa
Warm transfer
CrazyCall
8.0
Phonexa
Predictive dialing
CrazyCall
7.0
Phonexa
Interactive voice response
CrazyCall
7.0
Phonexa
REST APIs
CrazyCall
7.0
Phonexa
Call scripts
CrazyCall
8.0
Phonexa
Call tracking
CrazyCall
9.0
Phonexa
Multichannel integration
CrazyCall
7.0
Phonexa
CRM software integration
CrazyCall
7.0
Phonexa

Workforce Optimization (WFO)

CrazyCall
5.4
Phonexa
Inbound call routing
CrazyCall
4.0
Phonexa
Omnichannel inbound routing
CrazyCall
4.0
Phonexa
Recording
CrazyCall
8.0
Phonexa
Quality management
CrazyCall
7.0
Phonexa
Call analytics
CrazyCall
5.0
Phonexa
Historical reporting
CrazyCall
5.0
Phonexa
Live reporting
CrazyCall
5.0
Phonexa
Customer surveys
CrazyCall
6.0
Phonexa
Customer interaction analytics
CrazyCall
5.0
Phonexa

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Phonexa

  • Trouble shoots any technical issues that you may come in contact with.
  • Has made it user friendly for even those who are not too computer savvy.
  • Reporting feature has multiple view options dependent on what you're looking for.
Anonymous | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Phonexa

  • Adding a how to guide for all the hundreds of features it has.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Phonexa

No answers on this topic

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Phonexa

  • Increased business opportunities.
  • Built/analyzed the competition.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Phonexa

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Phonexa Editions & Modules

Additional Pricing Details
Pricing is based per platform. Our pricing includes a base subscription fee and usage fees. There is a one-time setup fee on our LMS Sync. Pricing varies drastically based on usage and platform. Please contact a Phonexa Account Manager for more details. Free trials are only available for Books360.

Rating Summary

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