What users are saying about
1 Rating
2 Ratings
1 Rating
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Score 8 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Versature

Versature is versatile - it will likely perform very well in any office setting. It performs especially well with remote employees. When we had to move our operations to home during the pandemic, everyone was able to smoothly transfer calls to home or cell phones, so we didn't have to transfer equipment from one place to another. When we were in an office setting, however, Versature was also quite the helpful system. I don't see us moving away from Versature in a long time, whether we stay working remotely or we move back into the office.
Julie Demers | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
Versature
Agent dashboard
CrazyCall
6.0
Versature
Validate callers
CrazyCall
7.0
Versature
Outbound response
CrazyCall
8.0
Versature
Call forwarding
CrazyCall
8.0
Versature
Click-to-call (CTC)
CrazyCall
9.0
Versature
Warm transfer
CrazyCall
8.0
Versature
Predictive dialing
CrazyCall
7.0
Versature
Interactive voice response
CrazyCall
7.0
Versature
REST APIs
CrazyCall
7.0
Versature
Call scripts
CrazyCall
8.0
Versature
Call tracking
CrazyCall
9.0
Versature
Multichannel integration
CrazyCall
7.0
Versature
CRM software integration
CrazyCall
7.0
Versature

Workforce Optimization (WFO)

CrazyCall
5.4
Versature
Inbound call routing
CrazyCall
4.0
Versature
Omnichannel inbound routing
CrazyCall
4.0
Versature
Recording
CrazyCall
8.0
Versature
Quality management
CrazyCall
7.0
Versature
Call analytics
CrazyCall
5.0
Versature
Historical reporting
CrazyCall
5.0
Versature
Live reporting
CrazyCall
5.0
Versature
Customer surveys
CrazyCall
6.0
Versature
Customer interaction analytics
CrazyCall
5.0
Versature

Cloud PBX

CrazyCall
Versature
8.0
User templates
CrazyCall
Versature
8.0
Call reports
CrazyCall
Versature
8.0
Directory of employee names
CrazyCall
Versature
8.0

Call Management

CrazyCall
Versature
9.5
Answering rules
CrazyCall
Versature
10.0
Message alerts
CrazyCall
Versature
9.0

VoIP system collaboration

CrazyCall
Versature
9.0
Audio conferencing
CrazyCall
Versature
9.0

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Versature

  • Working remotely: switching our operations to home was done easily through Versature's online portals.
  • Voicemail: transcription/voicemails received through email are very helpful.
  • Answering rules: since you can have several answering rules over various timelines, Versature allows you to customize your answering rules properly, which makes better use of your time.
Julie Demers | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Versature

  • Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.
  • Better voicemail transcription overall: at times, if the person leaving a message speaks too fast or doesn't speak clearly enough, the transcription isn't helpful.
  • Integration of time frames with answering rules: currently two windows when it could be just one in my opinion.
Julie Demers | TrustRadius Reviewer

Support Rating

CrazyCall

No score
No answers yet
No answers on this topic

Versature

Versature 10.0
Based on 1 answer
I usually scour the help section/articles on their website if I am unsure of how to proceed with something. However, it has happened once or twice that I haven't found the answer I was looking for, and I therefore hopped on to their live chat. Their agents are always polite, kind, and quick to answer any question. If they don't know the answer, they will find it for you after a short pause. For those who prefer calling in and speaking with someone, you can just dial 611 from any Versature phone to reach an agent
Julie Demers | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Versature

No answers on this topic

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Versature

  • Good cost when we had shopped around.
  • Good value for the price paid.
Julie Demers | TrustRadius Reviewer

Screenshots

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Versature

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Versature Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CrazyCall
8.0
Versature
9.0

Support Rating

CrazyCall
Versature
10.0

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