CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects. CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue…
$29
per month ($8 for each additional user over 3)
Webex Contact Center
Score 8.7 out of 10
N/A
Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.
N/A
Pricing
CrazyCall
Webex Contact Center
Editions & Modules
Plus
$29
per month ($8 for each additional user over 3)
Plan C
$40
per user / month
Advanced
$75
per month ($20 for each additional user over 5)
No answers on this topic
Offerings
Pricing Offerings
CrazyCall
Webex Contact Center
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.
CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
I would say I'm probably between a seven and an eight. It depends on what the customer wants for. If the reporting is a big issue to them that they can't just report on any calls that are made from the phone, that might not be a solution fix for them. But for the most customers, especially if they're traditional based contact centers, it is a good fit for them. With the digital channels that come in that they can now start taking chat messages or SMS texts or emails or whatever like that, there's some advantages to having those channels. For that scenario, as long as the customer understands well, we have a couple of these, what I don't call one-offs or caveats, until we get those figured out, I am good with taking customers through that product and I think they'll have a good experience customer. The big customer I just brought, they love it. They absolutely love the product. They have the integration with, they use Google text to speech, so they can type out their prompts, they can change their prompts, menu options on the fly. They can type out what they want to say and the Google text to speech reads that message to the callers so they don't have to record the prompts and that stuff. That's something they absolutely love and I think it's been a good fit for them. Retail is one because of the digital channels, I think I've already mentioned well suited for, and I think we definitely got customers that fit that really well. I think it will fit customers that have distributed stores or distributed branch offices. I think that's a real good fit for them from a cloud-based system or people that work from home in a hybrid and work environments, contact centers, working from home, all good fits. Where I don't think it fits real well right now is when you've got customers that depend on that phone system being up. We lose our internet connectivity now I can't get to my cloud-based WebEx, cloud-based contact center. I have to switch to some other way to get out to the internet or customers that the business model says I cannot buy company policy, put my stuff in the cloud and there's limitations and I've got a customer like that that needs it on-prem and WebEx Contact center is not going to be a fit for them or WebEx calling or any of those. Cloud-based systems are not going to be a fit for them. And we need on-prem solutions for that.
The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
Better highlighting of the call flows so you can better follow when troubleshooting.
Unless already available, it would be great to have a test number to call into and have the call flow light up to indicate your current position in the flow.
We are happy with the product, with Cisco as a partner and the roadmap looks mightily impressive. Webex Contact Center is one of our growth areas so we're keen to get more agents on the platform, we want to get more customers on it and we want to make use of all the features and functionalities it offers, so that we can help our customers do what they do best.
It is great to use Webex Contact Center as it delivers the call routing and workflow for agent and call routing. In addition to this the noise reduction helps to focus attention on the call and with the client. The notes feature and the ability for the transcription really helps with translation and language barriers.
CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
Webex Contact Center feels the most modern of the solutions we evaluated. It is an all in one package which required no capital expenditure up front. Webex Contact Center was able to integrate with the AI packages which our IT team investigating for future use. Webex Contact Center was also able to integrate with the CRM packages which we use internally (without the use of a 3rd party connector).
Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Increasing the number of channels agent can reach out to customers, especially text has shaved off a lot of hours from calling , leaving voicemail and waiting for customers to call back.
Less Downtime. No Upgrades or certificate Renewal, so fewer overtime hours.
Adoption of new features is now so quick, I don't have to worry about upgrading the Software or even hardware to get new features deployed.
