What users are saying about
25 Ratings
7 Ratings
25 Ratings
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Score 9.4 out of 100
7 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

GeneXus

Develop a large and complex product, integrated with multiple tourism service providers, reservation systems, and e-commerce sites, with constant needs to adapt to changes and innovation in business and technology, with a small development team that must have a lot of business knowledge
Alejandro Garrido | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
GeneXus
Customer data management / contact management
Creatio
9.9
GeneXus
Workflow management
Creatio
9.6
GeneXus
Territory management
Creatio
9.1
GeneXus
Opportunity management
Creatio
9.7
GeneXus
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
GeneXus
Contract management
Creatio
9.5
GeneXus
Quote & order management
Creatio
10.0
GeneXus
Interaction tracking
Creatio
9.2
GeneXus
Channel / partner relationship management
Creatio
9.4
GeneXus

Customer Service & Support

Creatio
9.1
GeneXus
Case management
Creatio
9.7
GeneXus
Call center management
Creatio
8.5
GeneXus
Help desk management
Creatio
9.1
GeneXus

Marketing Automation

Creatio
9.6
GeneXus
Lead management
Creatio
9.6
GeneXus
Email marketing
Creatio
9.5
GeneXus

CRM Project Management

Creatio
9.0
GeneXus
Task management
Creatio
9.4
GeneXus
Billing and invoicing management
Creatio
8.2
GeneXus
Reporting
Creatio
9.5
GeneXus

CRM Reporting & Analytics

Creatio
9.5
GeneXus
Forecasting
Creatio
9.4
GeneXus
Pipeline visualization
Creatio
9.4
GeneXus
Customizable reports
Creatio
9.5
GeneXus

Customization

Creatio
9.9
GeneXus
Custom fields
Creatio
9.9
GeneXus
Custom objects
Creatio
9.9
GeneXus
Scripting environment
Creatio
10.0
GeneXus
API for custom integration
Creatio
9.8
GeneXus

Security

Creatio
9.2
GeneXus
Single sign-on capability
Creatio
9.1
GeneXus
Role-based user permissions
Creatio
9.2
GeneXus

Social CRM

Creatio
9.4
GeneXus
Social data
Creatio
9.2
GeneXus
Social engagement
Creatio
9.7
GeneXus

Integrations with 3rd-party Software

Creatio
8.4
GeneXus
Marketing automation
Creatio
8.4
GeneXus

Platform

Creatio
9.0
GeneXus
Mobile access
Creatio
9.0
GeneXus

Low-Code Development

Creatio
GeneXus
8.9
Visual Modeling
Creatio
GeneXus
8.6
Platform Security
Creatio
GeneXus
9.0
Platform User Management
Creatio
GeneXus
8.7
Reusability
Creatio
GeneXus
9.1
Platform Scalability
Creatio
GeneXus
9.0

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

GeneXus

  • It allows to focus on the solution instead of seeing technical or implementation limitations as it is multiplatform.
  • Development times are shorter due to its easy implementation and on the same platform manage the database, services and front.
  • Being multiplatform allows us to implement the solution in different technologies.
Miguel Benhumea | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

GeneXus

  • Some errors at building time that are difficult to figure out. In the deployment and executions, sometimes you get errors not easy to figure out.
  • Now it's fast, but when you create a large solution, it slows down.
Leopoldo Espinosa | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

GeneXus

GeneXus 9.0
Based on 5 answers
Usability of the tool by a developer who is well trained in the use of GeneXus and with good judgment is excellent. It allows them to know good practices in the generation of code for the database as well as for the backend and the frontend. It allows us to achieve better standardization within the development team and to present solutions and solve complex problems in a very simple way.
Jorge Fay | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

GeneXus

GeneXus 8.0
Based on 6 answers
Sometimes the support takes a little while, but in the end they always have good answers and the people who answer you are very prepared even for questions outside of GeneXus.
Arturo Rodea | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

GeneXus

GeneXus has a wider approach in terms of the platform it supports. It has been in the market evolving with technology changes for more than 30 years. It has a better business model for the users, instead of charging for the amount of developments we make or the amount of users we have, it only charges per developer station.
Agustín Napoleone | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

GeneXus

  • Being able to work with a multidisciplinary but small team of professionals with a lot of focus on the needs of the business
  • GeneXus to take care especially the permanent evolution of the technology
Alejandro Garrido | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

GeneXus

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

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