Creatio - Navigating Customer Experience
March 25, 2025

Creatio - Navigating Customer Experience

Siddharth Miglani | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Unlimited

Overall Satisfaction with Creatio

We are technology partners of Creatio and we create customised solutions for our client using the functionalities provided by Creatio and by creating the manual functionalities using the provided building blocks from Creatio. We cater business problems from different sectors such as Finance, Banking and F&B . The scope can be tailored according to the requirements.

Pros

  • Sales
  • Marketing
  • Customer Management
  • Business Process Modelling
  • Finance

Cons

  • Performance and Scalability when no. of users are more
  • Version Control for Cloud Deployments
  • Better Pricing for smaller enterprises
  • Mobile App
  • Increased efficiency - saves 40-50% more time
  • 50% reduction in development time
  • Revenue Growth: 15-20% Increase in Sales Conversion
1. Intuitive low code no code interfaces 2. Highly Customizable: UI capabilities can be modified by tweaking JS code and business rule as required 3. Omnichannel experience: Seamless integration with Phone, chat, email and other messenger services . 4. Process automation: Complex business processes can be easily created and automated according to the requirement

Do you think Creatio delivers good value for the price?

Yes

Are you happy with Creatio's feature set?

Yes

Did Creatio live up to sales and marketing promises?

Yes

Did implementation of Creatio go as expected?

Yes

Would you buy Creatio again?

Yes

Creatio is well suited in following scenarios: Complex Business process modelling and automation, Low code No code development which is best for efficient timelines, customized reporting and dashboarding, seamless integration with other technologies. Scenarios where Creatio is less appropriate: Solutions which require high cutomizations on the frontend side as this can be done by javascript modifications but it increases the load on the page and slows it down.

Creatio Feature Ratings

No-Code Development ()
Not Rated
Low-Code Development
8.5
Platform Security
8
Platform User Management
9
Reusability
9
Platform Scalability
8

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