What users are saying about
25 Ratings
1 Ratings
25 Ratings
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Score 9.4 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Gold-Vision

It is the best available solution for small businesses due to the licensing model and the ease of use. For companies like us who implement this for customers, it is easy to implement and train users. Larger companies would prefer to use existing products that have been developed for their specific industry or department.
Adrian Takacs | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Gold-Vision
10.0
Customer data management / contact management
Creatio
9.9
Gold-Vision
10.0
Workflow management
Creatio
9.6
Gold-Vision
10.0
Territory management
Creatio
9.1
Gold-Vision
Opportunity management
Creatio
9.6
Gold-Vision
10.0
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Gold-Vision
10.0
Contract management
Creatio
9.5
Gold-Vision
10.0
Quote & order management
Creatio
10.0
Gold-Vision
10.0
Interaction tracking
Creatio
9.2
Gold-Vision
Channel / partner relationship management
Creatio
9.4
Gold-Vision

Customer Service & Support

Creatio
9.1
Gold-Vision
Case management
Creatio
9.7
Gold-Vision
Call center management
Creatio
8.5
Gold-Vision
Help desk management
Creatio
9.1
Gold-Vision

Marketing Automation

Creatio
9.6
Gold-Vision
10.0
Lead management
Creatio
9.6
Gold-Vision
Email marketing
Creatio
9.5
Gold-Vision
10.0

CRM Project Management

Creatio
9.0
Gold-Vision
9.5
Task management
Creatio
9.4
Gold-Vision
Billing and invoicing management
Creatio
8.2
Gold-Vision
10.0
Reporting
Creatio
9.5
Gold-Vision
9.0

CRM Reporting & Analytics

Creatio
9.5
Gold-Vision
Forecasting
Creatio
9.4
Gold-Vision
Pipeline visualization
Creatio
9.4
Gold-Vision
Customizable reports
Creatio
9.5
Gold-Vision

Customization

Creatio
9.9
Gold-Vision
9.5
Custom fields
Creatio
9.9
Gold-Vision
10.0
Custom objects
Creatio
9.9
Gold-Vision
9.0
Scripting environment
Creatio
10.0
Gold-Vision
API for custom integration
Creatio
9.8
Gold-Vision

Security

Creatio
9.2
Gold-Vision
10.0
Single sign-on capability
Creatio
9.1
Gold-Vision
Role-based user permissions
Creatio
9.2
Gold-Vision
10.0

Social CRM

Creatio
9.4
Gold-Vision
Social data
Creatio
9.2
Gold-Vision
Social engagement
Creatio
9.7
Gold-Vision

Integrations with 3rd-party Software

Creatio
8.4
Gold-Vision
Marketing automation
Creatio
8.4
Gold-Vision

Platform

Creatio
9.0
Gold-Vision
Mobile access
Creatio
9.0
Gold-Vision

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Gold-Vision

  • Can be easily integrated with products like Sage or Outlook which most small companies use. This provides us with a great customer base.
  • It is quick to deploy and most of our customers start using the solutions in less than a week.
  • Very intuitive which makes training our customer easy and causes few support calls.
Adrian Takacs | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Gold-Vision

  • In the latest version, the user interfaces has been greatly improved. Some customers disliked the older version.
  • Nothing else to complain about, maybe it can be made cheaper?
Adrian Takacs | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Gold-Vision

Probably the most important aspect would be the licensing model which makes it affordable for all businesses. Can be adapted to the business without having to change the business model around the CRM product.
Adrian Takacs | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Gold-Vision

  • It really filled a gap in the market where small business could not afford expensive CRM solutions.
  • As we are implementing this as a solutions for our customers we don't pay for it, but it provides a monthly income from supporting the infrastructure this has been deployed on.
Adrian Takacs | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Gold-Vision

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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