What users are saying about
25 Ratings
25 Ratings
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Score 9.4 out of 100
6 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Google App Maker

App Maker is exceptionally strong when you need things to just get done, but your internal development team has a full queue. Or maybe you don't even have an internal development team! If you need a check-in system, an applicant tracking system, an office cleaning checklist with notifications and reports, etc. you can use App Maker to throw something together and make sure your team can use it. You can also collaborate on it, so teams can make this part of their process improvement goals.
Tristan Dobbs | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Google App Maker
Customer data management / contact management
Creatio
9.9
Google App Maker
Workflow management
Creatio
9.6
Google App Maker
Territory management
Creatio
9.1
Google App Maker
Opportunity management
Creatio
9.6
Google App Maker
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Google App Maker
Contract management
Creatio
9.5
Google App Maker
Quote & order management
Creatio
10.0
Google App Maker
Interaction tracking
Creatio
9.2
Google App Maker
Channel / partner relationship management
Creatio
9.4
Google App Maker

Customer Service & Support

Creatio
9.1
Google App Maker
Case management
Creatio
9.7
Google App Maker
Call center management
Creatio
8.5
Google App Maker
Help desk management
Creatio
9.1
Google App Maker

Marketing Automation

Creatio
9.6
Google App Maker
Lead management
Creatio
9.6
Google App Maker
Email marketing
Creatio
9.5
Google App Maker

CRM Project Management

Creatio
9.0
Google App Maker
Task management
Creatio
9.4
Google App Maker
Billing and invoicing management
Creatio
8.2
Google App Maker
Reporting
Creatio
9.5
Google App Maker

CRM Reporting & Analytics

Creatio
9.5
Google App Maker
Forecasting
Creatio
9.4
Google App Maker
Pipeline visualization
Creatio
9.4
Google App Maker
Customizable reports
Creatio
9.5
Google App Maker

Customization

Creatio
9.9
Google App Maker
Custom fields
Creatio
9.9
Google App Maker
Custom objects
Creatio
9.9
Google App Maker
Scripting environment
Creatio
10.0
Google App Maker
API for custom integration
Creatio
9.8
Google App Maker

Security

Creatio
9.2
Google App Maker
Single sign-on capability
Creatio
9.1
Google App Maker
Role-based user permissions
Creatio
9.2
Google App Maker

Social CRM

Creatio
9.4
Google App Maker
Social data
Creatio
9.2
Google App Maker
Social engagement
Creatio
9.7
Google App Maker

Integrations with 3rd-party Software

Creatio
8.4
Google App Maker
Marketing automation
Creatio
8.4
Google App Maker

Platform

Creatio
9.0
Google App Maker
Mobile access
Creatio
9.0
Google App Maker

Low-Code Development

Creatio
Google App Maker
9.3
Visual Modeling
Creatio
Google App Maker
8.0
Drag-and-drop Interfaces
Creatio
Google App Maker
9.0
Platform Security
Creatio
Google App Maker
10.0
Platform User Management
Creatio
Google App Maker
9.0
Reusability
Creatio
Google App Maker
10.0
Platform Scalability
Creatio
Google App Maker
10.0

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Google App Maker

  • Minimal coding experience required. Javascript is a must-have, but the documentation is excellent, and once you're past the learning curve, it's great!
  • Great WYSIWYG editor. It's easy to see the layout and still have deep control over what you're putting together.
  • Excellent integrations with G Suite. There are methods built-in that allow you to easily authenticate and work with the G Suite APIs.
Tristan Dobbs | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Google App Maker

  • Definitely not for beginners. App Maker certainly isn't usable by "everybody," but it's excellent for those who are willing to learn and get their hands dirty!
  • Experienced developers will have issues. The target user is someone who doesn't want to (or know how to) use something like App Engine or Kubernetes. People with more experience will certainly see limitations and find it difficult to use to the fullest extent.
  • Data sources can be iffy to manage. It used to be that App Maker would use a sheet or "Drive table" as a data source, but it now requires a GCP data source like CloudSQL.
Tristan Dobbs | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

Google App Maker

Google App Maker 6.0
Based on 1 answer
App Maker is a very "do it yourself" platform. There is a huge amount of documentation and plenty of examples to begin learning, plus a vast community support through StackOverflow that can assist anywhere that you're stuck, but the great thing is that it's all up to you. If there are specific features that don't work, Google is always there to help troubleshoot.
Tristan Dobbs | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Google App Maker

App Maker is really kind of new in its own space. We haven't seen the level of functionality, nor the deep integrations, with anything else. It can replace a lot of products, and we've seen it in place in many applications across our organization, so it's been able to reduce our spend on products that offer specific functionality and still need to be customized.
Tristan Dobbs | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Google App Maker

  • We have seen a reduction in time spent on manual processes by being able to automate functions in Google Sheets, take input with special functionality, and have App Maker do the work for us.
  • We have seen the internal development queue decrease, which allows us to focus on larger projects that couldn't be handled by App Maker.
  • We have seen ownership and process improvements increase in certain departments, as they are able to get to work themselves.
Tristan Dobbs | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Google App Maker

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Creatio
9.4
Google App Maker
8.0

Support Rating

Creatio
Google App Maker
6.0

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