Creatio is a provider of a platform to automate industry workflows and CRM with no-code and maximum degree of freedom. The Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals and marketplace add-ons.
$25
per month per user
Google App Maker (discontinued)
Score 7.3 out of 10
N/A
Google AppMaker was a low-code development environment. App Maker is included with G Suite Business and Enterprise editions, as well as with G Suite for Education. It was discontinued in early 2021.
Changing CRMs can be a very daunting proposition. Creatio's Support and Customer Success teams have been nothing short of fantastic as we recently navigated this change. The regular check-ins helped ensure we had the tools we needed to be successful. I do not have any programming background or experience. Creatio's low-code design has allowed me to implement the majority of changes very easily without additional third-party consultants. Some of the resource documents have not been updated to current versions of the software and/or would benefit from 'How to' videos for the novice user/administrator.
App Maker is exceptionally strong when you need things to just get done, but your internal development team has a full queue. Or maybe you don't even have an internal development team! If you need a check-in system, an applicant tracking system, an office cleaning checklist with notifications and reports, etc. you can use App Maker to throw something together and make sure your team can use it. You can also collaborate on it, so teams can make this part of their process improvement goals.
Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
Minimal coding experience required. Javascript is a must-have, but the documentation is excellent, and once you're past the learning curve, it's great!
Great WYSIWYG editor. It's easy to see the layout and still have deep control over what you're putting together.
Excellent integrations with G Suite. There are methods built-in that allow you to easily authenticate and work with the G Suite APIs.
Definitely not for beginners. App Maker certainly isn't usable by "everybody," but it's excellent for those who are willing to learn and get their hands dirty!
Experienced developers will have issues. The target user is someone who doesn't want to (or know how to) use something like App Engine or Kubernetes. People with more experience will certainly see limitations and find it difficult to use to the fullest extent.
Data sources can be iffy to manage. It used to be that App Maker would use a sheet or "Drive table" as a data source, but it now requires a GCP data source like CloudSQL.
We have always used a CRM and Creatio has proven to be much more effective in meeting our needs than our previous provider. Its customizability will allow us to adapt this product as our business may change in the future.
Because it is so easy to use and navigate through - even the most technophobic people in our company are using it on a regular basis. It is easy to change around and switch through different sections and keep neat and tidy.
Other than the daily maintenance window where the server may be inaccessible for a few minutes, there have been no issues with accessing our Creatio site. The daily maintenance window is outside normal business hours so it does not affect our Users - just myself when I am looking to implement changes.
Some Users have reported slow responses from the server at times which seems to be localized. Users are based across four different time zones and the issue is intermittent.
The people at the Creatio offices world wide are very friendly, patience and always happy to help. I have a huge respect for them, especially the people that were based in the Ukraine. Still in these strange times they always keep the focus on the customer, where we would have totaly understanded it if it was any different. So huge compliments to the whole team, keep up the energy and the good work
App Maker is a very "do it yourself" platform. There is a huge amount of documentation and plenty of examples to begin learning, plus a vast community support through StackOverflow that can assist anywhere that you're stuck, but the great thing is that it's all up to you. If there are specific features that don't work, Google is always there to help troubleshoot.
Most of the roadblocks to learning were not discovered until the users were actually in the system using it on a day to day basis. Our Customer Success Manager has offered to setup additional training sessions as needed to close the gaps in our learning. Some areas which required some additional training are setting up filters, dashboards, and generating reports.
The project manager for our implementation was great to work with and took the time to understand our business. We felt very comfortable going into the project with a reasonable scope of work to provide us with a functional version of Creatio to meet our needs. Unfortunately, we came across multiple challenges with this partner in their deliverables and timelines. Thankfully Creatio was able to provide support resources to ensure we were able to launch. We have since changed partners for our third-party support.
The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
App Maker is really kind of new in its own space. We haven't seen the level of functionality, nor the deep integrations, with anything else. It can replace a lot of products, and we've seen it in place in many applications across our organization, so it's been able to reduce our spend on products that offer specific functionality and still need to be customized.
We have seen a reduction in time spent on manual processes by being able to automate functions in Google Sheets, take input with special functionality, and have App Maker do the work for us.
We have seen the internal development queue decrease, which allows us to focus on larger projects that couldn't be handled by App Maker.
We have seen ownership and process improvements increase in certain departments, as they are able to get to work themselves.
