What users are saying about
25 Ratings
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 4 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Talisma Social CRM

If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Talisma Social CRM
5.6
Customer data management / contact management
Creatio
9.9
Talisma Social CRM
8.0
Workflow management
Creatio
9.6
Talisma Social CRM
6.0
Territory management
Creatio
9.1
Talisma Social CRM
6.0
Opportunity management
Creatio
9.6
Talisma Social CRM
4.0
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Talisma Social CRM
3.0
Contract management
Creatio
9.5
Talisma Social CRM
4.0
Quote & order management
Creatio
10.0
Talisma Social CRM
5.0
Interaction tracking
Creatio
9.2
Talisma Social CRM
9.0
Channel / partner relationship management
Creatio
9.4
Talisma Social CRM
5.0

Customer Service & Support

Creatio
9.1
Talisma Social CRM
4.7
Case management
Creatio
9.7
Talisma Social CRM
3.0
Call center management
Creatio
8.5
Talisma Social CRM
5.0
Help desk management
Creatio
9.1
Talisma Social CRM
6.0

Marketing Automation

Creatio
9.6
Talisma Social CRM
4.0
Lead management
Creatio
9.6
Talisma Social CRM
5.0
Email marketing
Creatio
9.5
Talisma Social CRM
3.0

CRM Project Management

Creatio
9.0
Talisma Social CRM
6.0
Task management
Creatio
9.4
Talisma Social CRM
7.0
Billing and invoicing management
Creatio
8.2
Talisma Social CRM
4.0
Reporting
Creatio
9.5
Talisma Social CRM
7.0

CRM Reporting & Analytics

Creatio
9.5
Talisma Social CRM
5.7
Forecasting
Creatio
9.4
Talisma Social CRM
5.0
Pipeline visualization
Creatio
9.4
Talisma Social CRM
3.0
Customizable reports
Creatio
9.5
Talisma Social CRM
9.0

Customization

Creatio
9.9
Talisma Social CRM
6.3
Custom fields
Creatio
9.9
Talisma Social CRM
9.0
Custom objects
Creatio
9.9
Talisma Social CRM
8.0
Scripting environment
Creatio
10.0
Talisma Social CRM
3.0
API for custom integration
Creatio
9.8
Talisma Social CRM
5.0

Security

Creatio
9.2
Talisma Social CRM
5.5
Single sign-on capability
Creatio
9.1
Talisma Social CRM
2.0
Role-based user permissions
Creatio
9.2
Talisma Social CRM
9.0

Social CRM

Creatio
9.4
Talisma Social CRM
4.0
Social data
Creatio
9.2
Talisma Social CRM
5.0
Social engagement
Creatio
9.7
Talisma Social CRM
3.0

Integrations with 3rd-party Software

Creatio
8.4
Talisma Social CRM
3.5
Marketing automation
Creatio
8.4
Talisma Social CRM
4.0
Compensation management
Creatio
Talisma Social CRM
3.0

Platform

Creatio
9.0
Talisma Social CRM
4.0
Mobile access
Creatio
9.0
Talisma Social CRM
4.0

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Talisma Social CRM

  • Tracks information.
  • Sorts and categorizes data.
  • A lot of flexibility.
Anonymous | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Talisma Social CRM

  • Not easy to use.
  • Takes a lot of time to understand the basics.
  • Issues with data and lists.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Talisma Social CRM

Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
Anonymous | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Talisma Social CRM

  • Positive: It has helped find new leads.
  • Positive: It has helped run reports.
  • Negative: It has taken a lot of time to manage.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Talisma Social CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Creatio
9.4
Talisma Social CRM
4.0

Add comparison