Criterion HCM vs. Sage HRMS

We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.

Sage HRMS is a software that fits in all organizations whether small or large and this makes it the most suitable HR solution as it will help you manage your workforce even if it may appear small. The software has analytics and reporting tools that are applicable in performance management where you will use them in assessing the productivity of your employees and plan on how to improve further as a workforce. It further helps in employee on-boarding, payroll management, and talent management

• changes in pay rates
• rehiring employees
• payroll calculations
• assisting with PTO accruals

• Ability to see history (like job history) easily at a glance.
• Ability to make changes easily.
• Organizing info in the employee record.

• payroll reports
• state filing of W-2s
• support
• implementation
• employees access to W-2

• We changed our chart of accounts. The system does not allow you to change the numbering format, so we had to start over with new databases.
• The tax return portion of the software does not file local taxes. We would definitely like to see this functionality in the future.
• The payroll piece does not handle complicated move up and move downs for union pay. This could definitely be improved upon.

We are changing to another payroll/HR vendor.

I do not work with this software anymore, and I am not involved with the renewal of it. However, if I were, I would still suggest using it unless something better was introduced

too many instances of errors, unable to access program/time sheets

Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.

Had to continually repeat our information. Kept getting us confused with another client.

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software

Sage HRMS was very cost effective for a non-profit. It does all that we needed as a company and more. It also allows us to handle payroll ourselves instead of outsourcing [it].

• does not impact our ROI

• there can be a high ROI when processing payroll in house compared to outsourced. Not to mention the flexibility you gain.