What users are saying about
1 Rating
29 Ratings
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Score 7.8 out of 100
1 Rating
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Score 10 out of 100

Attribute Ratings

  • Prowly is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.5

Critical Mention

75%
21 Ratings
10.0

Prowly

100%
1 Rating

Likelihood to Renew

10.0

Critical Mention

100%
7 Ratings

Prowly

N/A
0 Ratings

Usability

9.0

Critical Mention

90%
2 Ratings

Prowly

N/A
0 Ratings

Availability

8.0

Critical Mention

80%
2 Ratings

Prowly

N/A
0 Ratings

Support Rating

10.0

Critical Mention

100%
2 Ratings

Prowly

N/A
0 Ratings

Implementation Rating

10.0

Critical Mention

100%
2 Ratings

Prowly

N/A
0 Ratings

Likelihood to Recommend

Critical Mention

Critical Mention is great for schools/businesses/etc. that want to know when they are in the news. Sometimes a brand's reputation can suffer greatly if you are not aware of an issue that was posted by a competitor or media outlet If you are not in the news a lot, there is no need for this product.
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Prowly.com

Unlike other workflow management services, Prowly is generally more advanced when it comes to the process of modifying workflows according to the needs of the group, and therefore we recommend using it to work with large teams. This makes it easier to ensure that the right work is being done. Thanks to its editing facilities, it is also useful for press teams.
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Pros

Critical Mention

  • Critical Mention's customer service is excellent. Any time we've had a challenge finding a clip or anything, they are on top of it and go above and beyond to make sure we have what we are looking for quickly.
  • The ability to create tailored clips of each mention and quickly share them is unparalleled.
  • The reporting feature is fantastic. It makes it very simple to pull detailed reports and share them with interested parties.
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Prowly.com

  • Prowly is a useful service in many areas that focus mostly on working remotely when it comes to groups, allowing to manage the workflow in the human resources area, or the management of these same workflows through manual configuration tools to focus on different departments.
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Cons

Critical Mention

  • I believe the one frustration I have with searching in general that if the closed captioning is not correct on the broadcast end Critical Mention will miss that data. Which is not a Critical Mention issue and does overcome depending on the search. Also, it would be great if you wanted to capture a complete 30 minutes newscast, it could be done by using the search. The clips need to be about to handle 30-minute programs.
  • One nagging issue when using Critical Mention is that it does not save e-mail addresses when sending a report and this requires a waste of time having to type in e-mails that should be able to be pulled from the customers' contacts.
  • Also, it would be great if you wanted to capture a complete 30 minutes newscast, it could be done by using the search. The clips need to be able to handle 30-minute programs.
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Prowly.com

  • Several of the functions that Prowly allows us to implement regarding public relations do not allow us to properly distribute the information through various channels, as in the case of its integration with some social networks, with which we can not even make mentions, which would be positive to work better in the area of community management.
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Pricing Details

Critical Mention

Starting Price

Editions & Modules

Critical Mention editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Prowly

    Starting Price

    $189 per month

    Editions & Modules

    Prowly editions and modules pricing
    EditionModules
    Essential1891
    Professional2592

    Footnotes

    1. per month
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Critical Mention

    I gave this a 5 only because I do not make the decisions to renew. When I used this at my previous company, I also recommended to the decision maker to renew this tool as it was a crucial piece to the overall client objective
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    Prowly.com

    No answers on this topic

    Usability

    Critical Mention

    It's great for quickly looking up a specific clip, but this platform makes it difficult to select and accurately report on a high volume of clips
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    Prowly.com

    No answers on this topic

    Support Rating

    Critical Mention

    Look, Critical Mention follows up on an or phone call immediately or in the AM the following business day. I have called them after hours and get a live person to work through any issues that may have come up. Support seems to be job one with Critical Mention.
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    Prowly.com

    No answers on this topic

    Implementation Rating

    Critical Mention

    Critical Mention implementation was easy and fast. Their support and training were awesome.
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    Prowly.com

    No answers on this topic

    Alternatives Considered

    Critical Mention

    Burrelles is confusing and outdated. Critical Mention works on the side of the account team and understands our needs better. I was able to share hundreds of outlets that I wanted to be included in my online search and Critical Mention added all of them in less than a day I was seeing better results in my searches. The possibilities with Burrelles seem limited while Critical Mention's online monitoring service really lets me craft reports the way I want to
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    Prowly.com

    No answers on this topic

    Return on Investment

    Critical Mention

    • Every week the department I am a part does dozens of searches on Critical Mention. We use it as our primary search engine for all things broadcast.
    • One negative aspect is that we do not know where Critical Mention gets their audience viewing numbers from so we just have to take it as their word.
    • Another negative aspect is that we are limited on the amount of time that one clip can be so we have to share several clips of the same show with our clients.
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    Prowly.com

    • If ROI is concerned, our group remains satisfied with the current earning capacity, so Prowly could turn out to be one of the software services with more guaranteed monetary benefits at different stages, depending mostly on the type of strategy we want to use to work with and the plan we choose.
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