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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CrowdRiff

    Score7.6 out of 10
    Mid-Size Companies (51-1,000 employees)
    CrowdRiff is a visual marketing platform used by over 200 DMOs to, source, organize, publish, and optimize UGC and owned visuals that resonate with today’s travelers.N/A

    Freshsuccess

    Score7.3 out of 10
    N/AFreshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their…

    $79

    per month

    Pricing
    CrowdRiffFreshsuccess
    Editions & Modules
    No answers on this topic
    Estate
    $79 billed annually
    per month per user
    Estate
    $95 billed monthly
    per month per user
    Forest
    $129 billed annually
    per month per user
    Forest
    $150 billed monthly
    per month per user
    Offerings
    Pricing Offerings
    CrowdRiffFreshsuccess
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Features
    CrowdRiffFreshsuccess
    Content Creation
    Comparison of Content Creation features of CrowdRiff and Freshsuccess
    Feature
    CrowdRiff
    8.0
    1 Ratings
    2% above category average
    Freshsuccess
    -
    Ratings
    Ideation9.01 Ratings00 Ratings
    Approval workflows7.01 Ratings00 Ratings
    Content collaboration8.01 Ratings00 Ratings
    Content calendar8.01 Ratings00 Ratings
    Network for content licensing/production8.01 Ratings00 Ratings
    Content Publishing
    Comparison of Content Publishing features of CrowdRiff and Freshsuccess
    Feature
    CrowdRiff
    8.3
    1 Ratings
    6% above category average
    Freshsuccess
    -
    Ratings
    Content hub8.01 Ratings00 Ratings
    Forms / Gated content8.01 Ratings00 Ratings
    Embedded CTAs8.01 Ratings00 Ratings
    Content distribution8.01 Ratings00 Ratings
    Content promotion9.01 Ratings00 Ratings
    Content automation9.01 Ratings00 Ratings
    Content Reporting & Analytics
    Comparison of Content Reporting & Analytics features of CrowdRiff and Freshsuccess
    Feature
    CrowdRiff
    5.0
    1 Ratings
    38% below category average
    Freshsuccess
    -
    Ratings
    Audience profiling and targeting5.01 Ratings00 Ratings
    Closed-loop tracking and reporting5.01 Ratings00 Ratings
    Content performance analytics5.01 Ratings00 Ratings
    Campaign optimization dashboard5.01 Ratings00 Ratings
    Competitive analytics5.01 Ratings00 Ratings
    Security
    Comparison of Security features of CrowdRiff and Freshsuccess
    Feature
    CrowdRiff
    -
    Ratings
    Freshsuccess
    10.0
    5 Ratings
    16% above category average
    Role-based user permissions00 Ratings10.05 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of CrowdRiff and Freshsuccess
    Feature
    CrowdRiff
    -
    Ratings
    Freshsuccess
    7.1
    6 Ratings
    20% below category average
    API00 Ratings7.25 Ratings
    Integration with Salesforce.com00 Ratings7.26 Ratings
    Integration with Marketo00 Ratings7.01 Ratings
    Integration with Eloqua00 Ratings7.01 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of CrowdRiff and Freshsuccess
    Feature
    CrowdRiff
    -
    Ratings
    Freshsuccess
    8.6
    6 Ratings
    2% below category average
    Product usage00 Ratings8.16 Ratings
    Help desk / support tickets00 Ratings9.15 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of CrowdRiff and Freshsuccess
    Feature
    CrowdRiff
    -
    Ratings
    Freshsuccess
    7.1
    6 Ratings
    19% below category average
    NPS surveys00 Ratings7.02 Ratings
    Sponsor tracking00 Ratings7.01 Ratings
    Customer profiles00 Ratings7.15 Ratings
    Automated workflow00 Ratings8.06 Ratings
    Internal collaboration00 Ratings5.35 Ratings
    Customer health scoring00 Ratings8.16 Ratings
    Customer segmentation00 Ratings7.25 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of CrowdRiff and Freshsuccess
    Feature
    CrowdRiff
    -
    Ratings
    Freshsuccess
    7.4
    6 Ratings
    12% below category average
    Customer health trends00 Ratings9.16 Ratings
    Engagement analytics00 Ratings7.06 Ratings
    Revenue forecasting00 Ratings4.44 Ratings
    Dashboards00 Ratings9.16 Ratings
    Best Alternatives
    CrowdRiffFreshsuccess
    Small Businesses
    Contently
    Score9.9 out of 10
    ClientSuccess
    Score6 out of 10
    Medium-sized Companies
    CoSchedule Marketing Suite
    Score10 out of 10
    ChurnZero
    Score7.9 out of 10
    Enterprises
    PathFactory
    Score8.3 out of 10
    Gainsight CS
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CrowdRiffFreshsuccess
    Likelihood to Recommend
    10.0
    (1 ratings)
    6.3
    (6 ratings)
    User Testimonials
    CrowdRiffFreshsuccess
    Likelihood to Recommend
    CrowdRiff Inc.
    We love to use CrowdRiff for specific trending items, for example, wine slushies are popular during the spring/summer and each winery does them a little bit differently so it's nice to be able to use CrowdRiff to source various images of slushies available across the state in a quick turnaround.
    Incentivized
    Read full review
    Freshworks Inc
    Any SaaS company that needs to measure and track the health of client and user accounts will find the data provided by Natero extremely useful. If you have a support team that is tracking tickets, to-do-lists, etc. across different platforms, you'll be happy to know that you can consolidate most of those existing workflows into Natero, making this a single platform for your CES team to keep things running smoothly.
    Incentivized
    Read full review
    Pros
    CrowdRiff Inc.
    • searching images
    • the filtering, being able to exclude terms hashtags, etc.
    • easy to use
    Incentivized
    Read full review
    Freshworks Inc
    • Love the accounts view to see all my accounts, their health and some helpful stats!
    • The charting is relevant and detailed for customers to understand their usage of our product. The look and feel is very clean and easy to understand.
    • In the account, you can link to other documentation, which is great!
    Incentivized
    Read full review
    Cons
    CrowdRiff Inc.
    • would love to be able to search by geographic location
    Incentivized
    Read full review
    Freshworks Inc
    • Make set up more self-service. We are changing a lot of systems, and it was challenging to have to coordinate every item with Natero.
    • Automatically triggered emails based on certain usage.
    Incentivized
    Read full review
    Alternatives Considered
    CrowdRiff Inc.
    No answers on this topic
    Freshworks Inc
    I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce much more.
    Incentivized
    Read full review
    Return on Investment
    CrowdRiff Inc.
    • very positive impact, has saved us money in that some of the images we have not needed to purchase.
    Incentivized
    Read full review
    Freshworks Inc
    • Visibility - We can now see in one place the many dimensions of customer health
    • Focus - Knowing who is in trouble and how that affects the business means teams can focus on key accounts
    • Insight - Natero shows the effectiveness of common actions, therefore we can improve processes over time
    Incentivized
    Read full review
    ScreenShots

    CrowdRiff Screenshots

    Screenshot of Easily share with third parties:
We make it simple to send images to partners, media contacts and other team members.Screenshot of Spend less time searching:
Find the exact visuals you need, in seconds, using the industry’s most powerful intelligent image search.Screenshot of Bring your website to life:
Wow your website visitors with a visually rich experience. Responsive galleries make it easy to keep your site fresh with the latest and greatest visuals.Screenshot of Flexible rights management: 
Customize how you ask for rights to social media photos and create a great experience for your community.Screenshot of Find untapped UGC:
Delve into the richest source of UGC visuals around your brand.Screenshot of More visuals, more clicks:
Add branded calls to action to your photos, so visitors can click through to relevant information on your website.

    Freshsuccess Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshot