What users are saying about
10 Ratings
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Score 8.3 out of 100
333 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • CS-Cart ranks higher in 3 feature sets: Online Storefront, Online Shopping Cart, eCommerce Business Management
  • Salesforce Commerce Cloud ranks higher in 1 feature set: eCommerce Marketing
  • CS-Cart and Salesforce Commerce Cloud are tied in 1 feature set: Online Payment System

Online Storefront

8.4

CS-Cart

84%
7.6

Salesforce Commerce Cloud

76%
CS-Cart ranks higher in 8/9 features

Product catalog & listings

8.7
87%
10 Ratings
7.8
78%
29 Ratings

Product management

8.7
87%
10 Ratings
7.8
78%
29 Ratings

Bulk product upload

8.1
81%
9 Ratings
7.6
76%
29 Ratings

Branding

8.5
85%
10 Ratings
7.7
77%
28 Ratings

Mobile storefront

7.8
78%
8 Ratings
7.9
79%
27 Ratings

Product variations

8.3
83%
9 Ratings
7.9
79%
30 Ratings

Website integration

8.6
86%
9 Ratings
7.7
77%
30 Ratings

Visual customization

8.5
85%
10 Ratings
6.6
66%
30 Ratings

CMS

8.6
86%
10 Ratings
7.0
70%
27 Ratings

Online Shopping Cart

8.0

CS-Cart

80%
7.5

Salesforce Commerce Cloud

75%
CS-Cart ranks higher in 2/2 features

Abandoned cart recovery

7.8
78%
9 Ratings
6.8
68%
23 Ratings

Checkout user experience

8.3
83%
10 Ratings
8.1
81%
27 Ratings

Online Payment System

8.7

CS-Cart

87%
8.7

Salesforce Commerce Cloud

87%
CS-Cart ranks higher in 1/1 features

eCommerce security

8.7
87%
9 Ratings
8.7
87%
25 Ratings

eCommerce Marketing

8.1

CS-Cart

81%
8.2

Salesforce Commerce Cloud

82%
Salesforce Commerce Cloud ranks higher in 2/3 features

Promotions & discounts

8.5
85%
9 Ratings
8.3
83%
26 Ratings

Personalized recommendations

7.6
76%
9 Ratings
8.1
81%
28 Ratings

SEO

8.1
81%
9 Ratings
8.4
84%
25 Ratings

eCommerce Business Management

8.0

CS-Cart

80%
7.6

Salesforce Commerce Cloud

76%
CS-Cart ranks higher in 3/5 features

Multi-site management

8.7
87%
8 Ratings
8.5
85%
26 Ratings

Order processing

8.4
84%
10 Ratings
7.7
77%
27 Ratings

Inventory management

6.8
68%
10 Ratings
7.9
79%
25 Ratings

Shipping

7.3
73%
9 Ratings
7.5
75%
23 Ratings

Custom functionality

8.7
87%
9 Ratings
6.5
65%
29 Ratings

Attribute Ratings

  • CS-Cart is rated higher in 3 areas: Likelihood to Recommend, Usability, Implementation Rating
  • Salesforce Commerce Cloud is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.3

CS-Cart

83%
10 Ratings
7.2

Salesforce Commerce Cloud

72%
42 Ratings

Likelihood to Renew

CS-Cart

N/A
0 Ratings
7.8

Salesforce Commerce Cloud

78%
10 Ratings

Usability

8.3

CS-Cart

83%
7 Ratings
8.0

Salesforce Commerce Cloud

80%
2 Ratings

Availability

CS-Cart

N/A
0 Ratings
8.0

Salesforce Commerce Cloud

80%
2 Ratings

Performance

CS-Cart

N/A
0 Ratings
9.0

Salesforce Commerce Cloud

90%
2 Ratings

Support Rating

8.2

CS-Cart

82%
7 Ratings
9.0

Salesforce Commerce Cloud

90%
6 Ratings

In-Person Training

CS-Cart

N/A
0 Ratings
8.0

Salesforce Commerce Cloud

80%
1 Rating

Implementation Rating

8.2

CS-Cart

82%
1 Rating
8.0

Salesforce Commerce Cloud

80%
4 Ratings

Likelihood to Recommend

CS-Cart

For quickly setting up a most intuitive online marketplace, CS-Cart Multi-Vendor is the best one. The software is very well suited for those who have some basic knowledge about backend customization, installation, server setup, proper server configuration etc. Though I'm sure the support team will get you up and running. Only few third-party service providers are very professional, provide honest service and will help you to run your business smoothly. I would highly recommend to use CS-Cart Multi-Vendor.
S.M. Mamunur Rasid | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud is well suited for medium to large sized eCommerce platforms (mainly B2C but B2B could work as well) who are looking to streamline their web processes and website functionalities while incorporating multiple departments. If you are a small business and have tighter margins, this may not be the best choice for you as there may not be as many opportunities to utilize all of the CRM's features and you may be at a financial loss because of it. Otherwise, this platform is great for organization and providing a helping hand in your eCommerce roadmap!
Natasha Sandhu | TrustRadius Reviewer

Pros

CS-Cart

  • Quick and easy set up of a multi-vendor marketplace
  • Very easy-to-use page designer
  • Huge marketplace of add-ons to cover pretty much anything you need
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Cons

CS-Cart

  • The high cost of the platform itself and plugins.
  • Unavailability of the mobile application in the basic version of the platform.
  • Relatively difficult process of installing updates if you are new to IT.
Azat Seyitmuhammedov | TrustRadius Reviewer

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Pricing Details

CS-Cart

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$4 per month

Likelihood to Renew

CS-Cart

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Usability

CS-Cart

CS-Cart 8.3
Based on 7 answers
The software consists of most of all e-commerce related features. Also, there are plenty of third party addons are available in the market which can improve our business. There are a lot of powerful themes available in the cs cart market which improve the look and feel on the front store.If CS-cart adjusted the price on their software license cost, controlling the third party addon cost and provide more freelancers with cheaper hourly rate for the customization on the cs-cart multi vendor software, the cs-cart company can be a master among other e-commerce software companies in the world.
RAGULA Ulaganathan | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Reliability and Availability

CS-Cart

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Support Rating

CS-Cart

CS-Cart 8.2
Based on 7 answers
inside of the support subscription, they give me all the time a fast answer and you can ask in a community forum also other users. But i miss a free support/chat like other solutions.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

In-Person Training

CS-Cart

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Implementation Rating

CS-Cart

CS-Cart 8.2
Based on 1 answer
Mostly extremely easy to implement, both back-end logic as well as styling. Great addon marketplace helped, particularly around payment options.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Alternatives Considered

CS-Cart

It's a one-time payment and the entire CMS is in your control, can list unlimited products and vendors. no need to depend on an e-commerce platform to pay huge commissions. promote your own brand globally. change the looks of your listing with multiple themes, there are vast add on and page themes to enhance look and controls.
Nawang N | TrustRadius Reviewer

Salesforce Commerce Cloud

When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
Anonymous | TrustRadius Reviewer

Return on Investment

CS-Cart

  • Positive impact in learning to set up a shopping cart
  • ROI is questionable, as we are still building our business model
  • Positive impact on our business model and direction
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

  • We wasted so much time trying to get this set up right I can't even fathom the monetary loss outside of our actual cash loss from the purchase.
  • [I recommend you] vet your SF partners, ask for references or similar business customers to call on your own to learn about the company you may be working with.
  • The negative impact was so great we shelved e-commerce and B2B for at least another year. It killed our drive to even want to do it.
Kurt Johansen | TrustRadius Reviewer

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