What users are saying about
18 Ratings
1 Rating
18 Ratings
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Score 8.4 out of 100
1 Rating
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Score 2.7 out of 100

Likelihood to Recommend

Culture Amp

Culture Amp is a great tool for employee surveys, and has been able to scale with us for 5+ years. It's customizable and helps provide rich data on how employees are feeling so that we can continue to use that feedback to improving our company culture quarter over quarter.
Anonymous | TrustRadius Reviewer

Insights

I've heard that if set up correctly, for a small company, the software works. Cloud functionality is greatly appreciated.
Jade Willard | TrustRadius Reviewer

Feature Rating Comparison

Performance and Goals

Culture Amp
Insights
5.8
Corporate goal setting
Culture Amp
Insights
2.7
Subordinate goal setting
Culture Amp
Insights
7.3
Individual goal setting
Culture Amp
Insights
7.3

Pros

Culture Amp

  • The Culture Amp support team is unparalleled. They offer live chat support as well as office hours that you can attend for help on anything from technical issues to the best way to phrase a survey question. They are always willing to help and are experts in their field.
  • The report pages are very detailed and it's easy to view the data in a lot of different ways. This helps with more insightful analysis.
  • I love that you can benchmark your survey results to your industry/region; it helps a lot to give context to your results.
Anonymous | TrustRadius Reviewer

Insights

  • Cost.
  • Good for small companies.
  • Comes with defaults preprogrammed.
Jade Willard | TrustRadius Reviewer

Cons

Culture Amp

  • They recently launched a text analytics feature but I think it still needs some work. I don't find the attributes of sentiment to comments to make complete sense. Text analytics are also not yet available for export so it makes it very difficult to share with others in presentations and reports outside of the system.
  • Currently they don't have the ability to set an automated file with and connect with an HRIS (at least not with Ultimate) so every time you want to refresh your users you have to upload a new file feed manually (which is pretty simple, it is just impossible to set the refresh on autopilot).
Anonymous | TrustRadius Reviewer

Insights

  • Auditing.
  • Reporting.
  • Flexibility/scaleability.
Jade Willard | TrustRadius Reviewer

Support Rating

Culture Amp

No score
No answers yet
No answers on this topic

Insights

Insights 1.0
Based on 1 answer
The sectionality of the support structure causes unnecessary delays, lots of confusion, and even misinformation. I miss the old days where you had one person to call, they pulled in any other required resources, and you got a solid and timely answer. Each ticket submitted is a gamble, as the service varies widely from consultant to consultant, and issues are often passed back and forth between support and professional services, with no one taking responsibility for solving the issue. Tickets are ignored for days or weeks at a time, and often the answer is "this is the way the system is designed" and the ticket is closed.
Jade Willard | TrustRadius Reviewer

Alternatives Considered

Culture Amp

Before Culture Amp we used Gallup for our staff engagement survey. Culture Amp is SIGNIFICANTLY better for us. Gallup would not allow us the customization or reporting features that we needed, and comes with Culture Amp. The platform and functionality of Culture Amp, plus all the survey templates and all aspects of the staff experience are so beneficial for us, and we didn't get that from Gallup.
Melissa Kevra | TrustRadius Reviewer

Insights

ADP: Enterprise EV5. Old hosted product, but configurable with full reporting and auditing capabilities and full rights to your own data at all times. I did not make this choice.
Jade Willard | TrustRadius Reviewer

Return on Investment

Culture Amp

  • We use culture amp to measure engagement levels surrounding certain "standard" questions we ask on a recurring basis. this gives us a viable way to measure how we are doing overall in certain areas that are important to us.
  • The Diversity survey helped us pinpoint some areas were we could work on improving. This came out in comments from several users.
  • We have to keep in mind that comments are important, but sometimes it is just one person who is upset about one thing that does not affect anyone else. We must keep that in mind and set those aside. It is easy to get caught up in some of those comments.
Lisa Shapiro | TrustRadius Reviewer

Insights

  • It was set up poorly and we're still suffering.
  • Without full auditing capabilities, I'm not able to mitigate all risks.
  • The support structure is severely lacking.
Jade Willard | TrustRadius Reviewer

Pricing Details

Culture Amp

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Insights

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Culture Amp
8.7
Insights
2.7

Support Rating

Culture Amp
Insights
1.0

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