Unparalleled Customer Service, Great Product
January 18, 2021

Unparalleled Customer Service, Great Product

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Culture Amp

Culture Amp is being used across the organization to assist in promoting a continuous feedback culture--gathering data on employee engagement through surveys--and it houses our performance evaluation process. For surveys, the way that Culture Amp collects and reports data is very easy to use and intuitive and removes the need for a data analyst to organize information in spreadsheets. It streamlines performance evaluations a lot as well by keeping peer evaluation nominations within the platform and allowing for an archive of lots of information that's easily visible when writing a biannual performance evaluation.
  • The Culture Amp support team is unparalleled. They offer live chat support as well as office hours that you can attend for help on anything from technical issues to the best way to phrase a survey question. They are always willing to help and are experts in their field.
  • The report pages are very detailed and it's easy to view the data in a lot of different ways. This helps with more insightful analysis.
  • I love that you can benchmark your survey results to your industry/region; it helps a lot to give context to your results.
  • I wish there were a way to include pictures as part of surveys; sometimes the thing we need feedback on is best demonstrated visually.
  • The interface of defaulting to the engagement home screen and then having to navigate to performance was tricky to train people on; when they had performance evaluations due, they'd log on, see the empty engagement inbox, and assume they had nothing to do rather than navigating separately to the performance inbox.
  • Much easier, faster process for performance evaluations
  • Feedback from our first engagement survey informed some initiatives that have fostered a more positive, inclusive culture at our company.
  • Feedback from our COVID survey informed initiatives that helped keep our staff more comfortable and increased their trust in our leadership.
We have not evaluated any alternatives. Culture Amp was recommended by a senior director who used it at another company and enjoyed it.

Do you think Culture Amp delivers good value for the price?

Yes

Are you happy with Culture Amp's feature set?

Yes

Did Culture Amp live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Culture Amp go as expected?

Yes

Would you buy Culture Amp again?

Yes

I'd recommend it to smaller companies and remote companies where giving feedback is very important but often more difficult. I think it would be difficult to control administrators/surveys in larger companies where there's less understanding of the departments. I also wouldn't recommend it to larger companies that prefer lots of branding customization since Culture Amp doesn't include a lot of options for that.