What users are saying about

Custify vs Glia Formerly Salemove

Custify
10 Ratings
Glia
2 Ratings

Custify

10 Ratings
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Score 9.7 out of 100

Based on 10 reviews and ratings

Glia

2 Ratings
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Score 8.2 out of 100

Based on 2 reviews and ratings

Feature Set Ratings

    Security

    9.7

    Custify

    97%

    Glia

    Feature Set Not Supported
    N/A
    Custify ranks higher in 1/1 features
    Custify ranks higher in 1/1 features

    Role-based user permissions

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    9.7

    Custify

    97%

    Glia

    Feature Set Not Supported
    N/A
    Custify ranks higher in 1/1 features
    Custify ranks higher in 1/1 features

    API

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Customer Data Extraction / Integration

    9.4

    Custify

    94%

    Glia

    Feature Set Not Supported
    N/A
    Custify ranks higher in 2/2 features
    Custify ranks higher in 2/2 features

    Product usage

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Help desk / support tickets

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Customer Success Management

    9.6

    Custify

    96%

    Glia

    Feature Set Not Supported
    N/A
    Custify ranks higher in 6/6 features
    Custify ranks higher in 6/6 features

    Sponsor tracking

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Customer profiles

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Automated workflow

    9.0
    90%
    10 Ratings
    N/A
    0 Ratings

    Internal collaboration

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Customer health scoring

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Customer segmentation

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    CSM Reporting & Analytics

    9.5

    Custify

    95%

    Glia

    Feature Set Not Supported
    N/A
    Custify ranks higher in 3/3 features
    Custify ranks higher in 3/3 features

    Customer health trends

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Engagement analytics

    9.4
    94%
    10 Ratings
    N/A
    0 Ratings

    Dashboards

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Custify is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.7

    Custify

    97%
    10 Ratings
    8.2

    Glia

    82%
    2 Ratings

    Usability

    8.0

    Custify

    80%
    1 Rating

    Glia

    N/A
    0 Ratings

    Support Rating

    10.0

    Custify

    100%
    1 Rating
    8.2

    Glia

    82%
    2 Ratings

    Likelihood to Recommend

    Custify

    Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.

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    Georgiana Florea | TrustRadius Reviewer
    Georgiana Florea
    View all 10 answers on this topic

    Glia

    It is well suited for repeatable user journeys that require a high touch and service environment. Glia excels at providing tools that enable and create engagement, in a diverse form of options and methods. It is fully customizable and integration is better than simple. Glia is probably less suited for an organization that is looking for a self-service engagement tool, not manned by users.

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    Thomas Cesari | TrustRadius Reviewer
    Thomas Cesari
    View all 2 answers on this topic

    Pros

    Custify

    • As many health scores as you want per account on one screen.
    • As many lifecycles as you want per account on one screen.
    • Lots of health history information per client on one screen.
    • Very easy usage for team collaboration.

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    Anonymous | TrustRadius Reviewer
    Verified User
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    Glia

    • The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
    • SaleMove is always looking for creative new ideas to help provide additional value to our customers.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Cons

    Custify

    • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
    • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 10 answers on this topic

    Glia

    • Lack of SMS integration.
    • The development required for integration into custom CRMs.
    • Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.

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    Thomas Cesari | TrustRadius Reviewer
    Thomas Cesari
    View all 2 answers on this topic

    Pricing Details

    Custify

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    —

    Glia

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    —

    Usability

    Custify

    Custify 8.0
    Based on 1 answer
    Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Glia

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Custify

    Custify 10.0
    Based on 1 answer
    Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Glia

    Glia 8.2
    Based on 2 answers
    This is Glia's largest strength. The integration and initial configuration were done exclusively by Glia, freeing up our limited technology resources. Especially at the beginning of our relationship, the customer success team on a scheduled basis assisted in the review of our data and KPIs while offering strategies to improve services and achieve higher ROI. None of these services were offered for a premium and this demonstrates the commitment Glia has to launch successful partnerships.

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    Thomas Cesari | TrustRadius Reviewer
    Thomas Cesari
    View all 2 answers on this topic

    Alternatives Considered

    Custify

    This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.

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    Maria-Mirabela Ganta | TrustRadius Reviewer
    Maria-Mirabela Ganta
    View all 10 answers on this topic

    Glia

    The customer success team was superior, as was the possibility of pro-active engagements across all mediums and platforms. Pricing models in this space are comparable, however, the enhanced auxiliary features, as well as a stronger product road map for development, tipped the scales towards Glia. The product road map is always made available to customers, and most initiatives are deployed on time.

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    Thomas Cesari | TrustRadius Reviewer
    Thomas Cesari
    View all 2 answers on this topic

    Return on Investment

    Custify

    • Positive impact on churn reduction.
    • Easy view of the customer onboarding progress.
    • Playbooks make contacting a specific group of clients very easy.

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    Nemanja Klajic | TrustRadius Reviewer
    Nemanja Klajic
    View all 10 answers on this topic

    Glia

    • We have seen NPS results increase since using SaleMove

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Screenshots

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