Custify vs Glia (formerly Salemove)

Likelihood to Recommend

Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.

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Georgiana Florea

Product Manager

GloriaFoodComputer Software, 11-50 employees

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It is well suited for repeatable user journeys that require a high touch and service environment. Glia excels at providing tools that enable and create engagement, in a diverse form of options and methods. It is fully customizable and integration is better than simple. Glia is probably less suited for an organization that is looking for a self-service engagement tool, not manned by users.

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Thomas Cesari

Sr Manager, Modernization

FairstoneFinancial Services, 1001-5000 employees

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Feature Rating Comparison

Custify

Glia (formerly Salemove)

Role-based user permissions

Custify

Glia (formerly Salemove)

API

Custify

Glia (formerly Salemove)

Product usage

Help desk / support tickets

Custify

Glia (formerly Salemove)

Sponsor tracking

Customer profiles

Automated workflow

Internal collaboration

Customer health scoring

Customer segmentation

Custify

Glia (formerly Salemove)

Customer health trends

Engagement analytics

Dashboards

Pros

As many health scores as you want per account on one screen.
As many lifecycles as you want per account on one screen.
Lots of health history information per client on one screen.
Very easy usage for team collaboration.

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Verified User

Employee in Sales

Telecommunications Company, 501-1000 employees

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The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
SaleMove is always looking for creative new ideas to help provide additional value to our customers.

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Verified User

Project Manager in Customer Service

Insurance Company, 10,001+ employees

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Cons

There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.

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Verified User

C-Level Executive in Information Technology

Information Technology & Services Company, 1-10 employees

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Lack of SMS integration.
The development required for integration into custom CRMs.
Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.

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Thomas Cesari

Sr Manager, Modernization

FairstoneFinancial Services, 1001-5000 employees

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Usability

Custify 8.0

Based on 1 answer

Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept

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Verified User

C-Level Executive in Corporate

Computer Software Company, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

Custify 10.0

Based on 1 answer

Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it

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Verified User

C-Level Executive in Corporate

Computer Software Company, 11-50 employees

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Glia (formerly Salemove) 8.2

Based on 1 answer

This is Glia's largest strength. The integration and initial configuration were done exclusively by Glia, freeing up our limited technology resources. Especially at the beginning of our relationship, the customer success team on a scheduled basis assisted in the review of our data and KPIs while offering strategies to improve services and achieve higher ROI. None of these services were offered for a premium and this demonstrates the commitment Glia has to launch successful partnerships.

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Thomas Cesari

Sr Manager, Modernization

FairstoneFinancial Services, 1001-5000 employees

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Alternatives Considered

This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.

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Maria-Mirabela Ganta

Marketing Coordinator

SocialinsiderInformation Technology & Services, 1-10 employees

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The customer success team was superior, as was the possibility of pro-active engagements across all mediums and platforms. Pricing models in this space are comparable, however, the enhanced auxiliary features, as well as a stronger product road map for development, tipped the scales towards Glia. The product road map is always made available to customers, and most initiatives are deployed on time.

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Thomas Cesari

Sr Manager, Modernization

FairstoneFinancial Services, 1001-5000 employees

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Return on Investment

Positive impact on churn reduction.
Easy view of the customer onboarding progress.
Playbooks make contacting a specific group of clients very easy.

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Nemanja Klajic

Customer Success Lead

Referrizer LLCMarketing & Advertising, 51-200 employees

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We have seen NPS results increase since using SaleMove

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Verified User

Project Manager in Customer Service

Insurance Company, 10,001+ employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Rating Summary

Custify

Glia (formerly Salemove)

Custify

Glia (formerly Salemove)

Custify

Glia (formerly Salemove)

Likelihood to Recommend

Custify

Glia (formerly Salemove)

Feature Rating Comparison

Role-based user permissions

API

Product usage

Help desk / support tickets

Sponsor tracking

Customer profiles

Automated workflow

Internal collaboration

Customer health scoring

Customer segmentation

Customer health trends

Engagement analytics

Dashboards

Pros

Custify

Glia (formerly Salemove)

Cons

Custify

Glia (formerly Salemove)

Usability

Custify

Glia (formerly Salemove)

Support Rating

Custify

Glia (formerly Salemove)

Alternatives Considered

Custify

Glia (formerly Salemove)

Return on Investment

Custify

Glia (formerly Salemove)

Screenshots

Custify

Glia (formerly Salemove)

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison