What users are saying about
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.7 out of 100
Based on 10 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
Security
9.7
Custify
97%
Glia
Feature Set Not Supported
N/A
Custify ranks higher in 1/1 features
Custify ranks higher in 1/1 features
Role-based user permissions
9.7
97%
10 Ratings
N/A
0 Ratings
Platform & Infrastructure
9.7
Custify
97%
Glia
Feature Set Not Supported
N/A
Custify ranks higher in 1/1 features
Custify ranks higher in 1/1 features
API
9.7
97%
10 Ratings
N/A
0 Ratings
Customer Data Extraction / Integration
9.4
Custify
94%
Glia
Feature Set Not Supported
N/A
Custify ranks higher in 2/2 features
Custify ranks higher in 2/2 features
Product usage
9.7
97%
10 Ratings
N/A
0 Ratings
Help desk / support tickets
9.1
91%
1 Rating
N/A
0 Ratings
Customer Success Management
9.6
Custify
96%
Glia
Feature Set Not Supported
N/A
Custify ranks higher in 6/6 features
Custify ranks higher in 6/6 features
Sponsor tracking
9.1
91%
1 Rating
N/A
0 Ratings
Customer profiles
9.7
97%
10 Ratings
N/A
0 Ratings
Automated workflow
9.0
90%
10 Ratings
N/A
0 Ratings
Internal collaboration
10.0
100%
10 Ratings
N/A
0 Ratings
Customer health scoring
10.0
100%
10 Ratings
N/A
0 Ratings
Customer segmentation
10.0
100%
10 Ratings
N/A
0 Ratings
CSM Reporting & Analytics
9.5
Custify
95%
Glia
Feature Set Not Supported
N/A
Custify ranks higher in 3/3 features
Custify ranks higher in 3/3 features
Customer health trends
10.0
100%
10 Ratings
N/A
0 Ratings
Engagement analytics
9.4
94%
10 Ratings
N/A
0 Ratings
Dashboards
9.1
91%
2 Ratings
N/A
0 Ratings
Attribute Ratings
- Custify is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
9.7
Custify
97%
10 Ratings
8.2
Glia
82%
2 Ratings
Usability
8.0
Custify
80%
1 Rating
Glia
N/A
0 Ratings
Support Rating
10.0
Custify
100%
1 Rating
8.2
Glia
82%
2 Ratings
Likelihood to Recommend
Custify
Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Product Manager
GloriaFoodComputer Software, 11-50 employees
Glia
It is well suited for repeatable user journeys that require a high touch and service environment. Glia excels at providing tools that enable and create engagement, in a diverse form of options and methods. It is fully customizable and integration is better than simple. Glia is probably less suited for an organization that is looking for a self-service engagement tool, not manned by users.
Sr Manager, Modernization
FairstoneFinancial Services, 1001-5000 employees
Pros
Custify
- As many health scores as you want per account on one screen.
- As many lifecycles as you want per account on one screen.
- Lots of health history information per client on one screen.
- Very easy usage for team collaboration.

Verified User
Employee in Sales
Telecommunications Company, 501-1000 employeesGlia
- The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
- SaleMove is always looking for creative new ideas to help provide additional value to our customers.

Verified User
Project Manager in Customer Service
Insurance Company, 10,001+ employeesCons
Custify
- There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
- The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.

Verified User
C-Level Executive in Information Technology
Information Technology & Services Company, 1-10 employeesGlia
- Lack of SMS integration.
- The development required for integration into custom CRMs.
- Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.
Sr Manager, Modernization
FairstoneFinancial Services, 1001-5000 employees
Pricing Details
Custify
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Glia
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Usability
Custify
Custify 8.0
Based on 1 answer
Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept

Verified User
C-Level Executive in Corporate
Computer Software Company, 11-50 employeesGlia
No score
No answers yet
No answers on this topic
Support Rating
Custify
Custify 10.0
Based on 1 answer
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it

Verified User
C-Level Executive in Corporate
Computer Software Company, 11-50 employeesGlia
Glia 8.2
Based on 2 answers
This is Glia's largest strength. The integration and initial configuration were done exclusively by Glia, freeing up our limited technology resources. Especially at the beginning of our relationship, the customer success team on a scheduled basis assisted in the review of our data and KPIs while offering strategies to improve services and achieve higher ROI. None of these services were offered for a premium and this demonstrates the commitment Glia has to launch successful partnerships.
Sr Manager, Modernization
FairstoneFinancial Services, 1001-5000 employees
Alternatives Considered
Custify
This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
Marketing Coordinator
SocialinsiderInformation Technology & Services, 1-10 employees
Glia
The customer success team was superior, as was the possibility of pro-active engagements across all mediums and platforms. Pricing models in this space are comparable, however, the enhanced auxiliary features, as well as a stronger product road map for development, tipped the scales towards Glia. The product road map is always made available to customers, and most initiatives are deployed on time.
Sr Manager, Modernization
FairstoneFinancial Services, 1001-5000 employees
Return on Investment
Custify
- Positive impact on churn reduction.
- Easy view of the customer onboarding progress.
- Playbooks make contacting a specific group of clients very easy.
Customer Success Lead
Referrizer LLCMarketing & Advertising, 51-200 employees
Glia
- We have seen NPS results increase since using SaleMove

Verified User
Project Manager in Customer Service
Insurance Company, 10,001+ employees