Custify is the Customer success tool every SaaS needs
September 16, 2020
Custify is the Customer success tool every SaaS needs
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Custify
Both our customer success and our sales teams use Custify every day. We now have a clear view of our user base. We use segments and health scores based on product lifecycle stage, plan and risk of churn. Their support is top-notch and helped us onboard each of our team-members.
We started looking for a tool to help our customer success dept target and manage their activity separately and more effectively. We ended up with a tool that has a much wider appeal since our sales and support staff use it when they want to see everything about a client in one place, like discussions, tickets, previous offers we made, plan history, who talked to them last, etc.
We started looking for a tool to help our customer success dept target and manage their activity separately and more effectively. We ended up with a tool that has a much wider appeal since our sales and support staff use it when they want to see everything about a client in one place, like discussions, tickets, previous offers we made, plan history, who talked to them last, etc.
- Excellent segmentation features.
- Tasks and alerts functionality.
- Excellent support.
- Customer overview.
- Learning the UI takes some time.
- Dashboard is not so great. Needs more metrics.
- Emailing reports would help.
- Saves our CSMs time and effort.
- Having everything in one platform has led to much better results in upsell and churn.
Do you think Custify delivers good value for the price?
Yes
Are you happy with Custify's feature set?
Yes
Did Custify live up to sales and marketing promises?
Yes
Did implementation of Custify go as expected?
I wasn't involved with the implementation phase
Would you buy Custify again?
Yes