Lowered my churn and improved my customer lifecycle visibility
January 15, 2020
Lowered my churn and improved my customer lifecycle visibility
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Custify
We use Custify to simplify our CSM operations. We have a motivated team that wants to take action, not spend all day filling out information in spreadsheets, so this software helps us do that. We get all the data from an abundance of systems in one place, that everyone has access to, so it's very easy to collaborate, and it's the simplest way I've found to get both a deep analysis and a quick overview of the health of our accounts in one place.
Pros
- 360 degree view of anything that has to do with a single account, including health score history across many elements, all the lifecycles of that account, different usage and adoption trends on multiple users in the same account, and more.
- Getting multiple health scores and trends on one screen.
Cons
- Custify is not perfect for our business model as we have many customized cases, but it's the best one I've found and the team has been kind enough to help us integrate everything.
- It has saved my team so much time, and the best part is that we're getting better business results with less efforts.
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