What users are saying about
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Top Rated
107 Ratings
2 Ratings
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Score 9 out of 100

GoDaddy

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Top Rated
107 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Customer Focus

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Marlon Seijas | TrustRadius Reviewer

GoDaddy

GoDaddy is a good solution for:
  • first-time, non-techy, local service business owner (not eCom) to manage their business all in one place (looking to build their website, send emails, manage their listings and web presence all in one place
    • The user dashboard for their small business suite is pretty user-friendly. Someone could probably build their site in about three hours.
    • A decent place to keep all business solutions in one easy place and have someone to help them troubleshoot with support.
  • More technically savvy business owners - any field
    • Buy and manage their domains all in one place
    • Get technical support for issues (ex: troubleshooting with CNAME and ANAME records) when redirecting traffic to new pages
    • Buy domains in bulk
I would not recommend GoDaddy's website builder:
  • For eCommerce - the tracking and capabilities are better on Shopify. There are drag and drop themes just the same as with GoDaddy.
  • For people who love to tweak - There are limitations on the WYSIWYG editor.
  • For people who are running a lot of Facebook ad campaigns / socially driven campaigns - It's harder to track conversions and give Facebook the information it needs to prove purchases (any field). We've driven traffic and proved $45k in sales from some of the campaigns that we've done. We had to do it in a roundabout way.
page V | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.2
GoDaddy
Product catalog & listings
Customer Focus
9.0
GoDaddy
Product management
Customer Focus
9.0
GoDaddy
Bulk product upload
Customer Focus
10.0
GoDaddy
Branding
Customer Focus
9.0
GoDaddy
Mobile storefront
Customer Focus
9.0
GoDaddy
Product variations
Customer Focus
9.0
GoDaddy
Website integration
Customer Focus
10.0
GoDaddy
Visual customization
Customer Focus
9.0
GoDaddy
CMS
Customer Focus
9.0
GoDaddy

Online Shopping Cart

Customer Focus
9.0
GoDaddy
Checkout user experience
Customer Focus
9.0
GoDaddy

eCommerce Marketing

Customer Focus
8.0
GoDaddy
Personalized recommendations
Customer Focus
9.0
GoDaddy
SEO
Customer Focus
7.0
GoDaddy

eCommerce Business Management

Customer Focus
9.0
GoDaddy
Shipping
Customer Focus
9.0
GoDaddy
Custom functionality
Customer Focus
9.0
GoDaddy

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

GoDaddy

  • Customer service has great hours of availability. When things go wrong, and they will, it is nice to have the ability to get in touch with someone.
  • Wide variety of services. GoDaddy can be a one stop shop if you are looking for marketing and email services. They offer more than just domains and email platforms.
  • Once set up, very easy to use.
Kirsten Rodriguez | TrustRadius Reviewer

Cons

Customer Focus

  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Marlon Seijas | TrustRadius Reviewer

GoDaddy

  • Better pricing for renewals. When I see the difference in pricing of purchasing a new domain versus renewing it, I get turned off with such a huge difference. I think it'd be better if they lowered their renewal pricing. Or just some more promotions, I feel like I never receive promotions from them. Another or could be a rewards program for being a loyal customer for x amount of years.
  • They can be a bit annoying/overwhelming with the product/service add-ons once you've gotten what you needed--I understand why they do it but it almost feels like they're trying to trick you into something which makes me feel less trusting of the company.
  • Though I said I liked the user interface for the non savvy person, I must say that their design/branding/ui could use some improvement. It has a lot going on and it doesn't look clean. A lot of things just look like they were thrown together.
Anonymous | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

GoDaddy

GoDaddy 10.0
Based on 2 answers
Some integration could be much cleaner and smoother. Seems it used to be easier. Plus, they took away the catch all email feature.
Anonymous | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

GoDaddy

GoDaddy 8.8
Based on 7 answers
Every time I have raised a query, they have been very prompt and have taken up the matter to resolve and successfully lead to a conclusion. They haven't just waited for an email. They also call you and guide you step by step so there is no confusion.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

GoDaddy

I never selected GoDaddy, but when a client doesn't want to upgrade, I won't force the issue. If a client wants a fresh build and are severely budget-constrained,Weebly is my recommendation. Having the money for a quality WordPress build but no stomach for monthly expenses leads to DigitalOcean, which we normally use for experimental builds since they spin up so quickly and easily. If a client wants professional hosting with automatic backups, guaranteed stability, and proven performance, WP Engine is our recommendation. We will never recommend GoDaddy.
Robert Allen | TrustRadius Reviewer

Return on Investment

Customer Focus

  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Marlon Seijas | TrustRadius Reviewer

GoDaddy

  • Once site was built, very little maintenance involved daily.
  • Easy and quick to edit so time investment is low.
  • Financial App did help me quite a bit. Just not as robust as other offerings but price reflects that.
  • Pro has allowed me to quickly update clients' sites.
June Burchfield - LION | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

GoDaddy

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GoDaddy Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
GoDaddy
8.1

Usability

Customer Focus
GoDaddy
10.0

Support Rating

Customer Focus
GoDaddy
8.8

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