What users are saying about
411 Ratings
4 Ratings
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Score 9.3 out of 100
411 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

NetSuite ERP

NetSuite is well suited for a small to midsize company with remote workers. It may be more expensive than other ERP systems that can be run on-prem so if you have centralized locations and servers to run an ERP may not be the best choice. It is well suited if you have some experts to support it. If you are under tight budget constraints then it may not be the right product as licensing and support are expensive, not to mention you will have to reach out to consultants if you don't have a NetSuite admin in-house.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
NetSuite ERP
Product catalog & listings
Customer Focus
10.0
NetSuite ERP
Product management
Customer Focus
8.0
NetSuite ERP
Bulk product upload
Customer Focus
10.0
NetSuite ERP
Branding
Customer Focus
9.0
NetSuite ERP
Mobile storefront
Customer Focus
10.0
NetSuite ERP
Product variations
Customer Focus
10.0
NetSuite ERP
Website integration
Customer Focus
10.0
NetSuite ERP
Visual customization
Customer Focus
8.0
NetSuite ERP
CMS
Customer Focus
10.0
NetSuite ERP

Online Shopping Cart

Customer Focus
9.5
NetSuite ERP
Abandoned cart recovery
Customer Focus
9.0
NetSuite ERP
Checkout user experience
Customer Focus
10.0
NetSuite ERP

Online Payment System

Customer Focus
8.0
NetSuite ERP
eCommerce security
Customer Focus
8.0
NetSuite ERP

eCommerce Marketing

Customer Focus
9.7
NetSuite ERP
Promotions & discounts
Customer Focus
10.0
NetSuite ERP
Personalized recommendations
Customer Focus
9.0
NetSuite ERP
SEO
Customer Focus
10.0
NetSuite ERP

eCommerce Business Management

Customer Focus
9.2
NetSuite ERP
Multi-site management
Customer Focus
8.0
NetSuite ERP
Order processing
Customer Focus
10.0
NetSuite ERP
Inventory management
Customer Focus
10.0
NetSuite ERP
Shipping
Customer Focus
9.0
NetSuite ERP
Custom functionality
Customer Focus
9.0
NetSuite ERP

Payroll Management

Customer Focus
NetSuite ERP
7.1
Pay calculation
Customer Focus
NetSuite ERP
5.9
Benefit plan administration
Customer Focus
NetSuite ERP
6.6
Direct deposit files
Customer Focus
NetSuite ERP
7.2
Salary revision and increment management
Customer Focus
NetSuite ERP
8.2
Reimbursement management
Customer Focus
NetSuite ERP
7.6

Customization

Customer Focus
NetSuite ERP
6.5
API for custom integration
Customer Focus
NetSuite ERP
6.7
Plug-ins
Customer Focus
NetSuite ERP
6.3

Security

Customer Focus
NetSuite ERP
7.6
Single sign-on capability
Customer Focus
NetSuite ERP
8.0
Role-based user permissions
Customer Focus
NetSuite ERP
7.1

Reporting & Analytics

Customer Focus
NetSuite ERP
6.9
Dashboards
Customer Focus
NetSuite ERP
7.2
Standard reports
Customer Focus
NetSuite ERP
7.1
Custom reports
Customer Focus
NetSuite ERP
6.2

General Ledger and Configurable Accounting

Customer Focus
NetSuite ERP
6.9
Accounts payable
Customer Focus
NetSuite ERP
7.3
Accounts receivable
Customer Focus
NetSuite ERP
7.6
Global Financial Support
Customer Focus
NetSuite ERP
7.0
Primary and Secondary Ledgers
Customer Focus
NetSuite ERP
7.6
Intercompany Accounting
Customer Focus
NetSuite ERP
7.5
Localizations
Customer Focus
NetSuite ERP
7.4
Journals and Reconciliations
Customer Focus
NetSuite ERP
7.4
Enterprise Accounting
Customer Focus
NetSuite ERP
7.6
Configurable Accounting
Customer Focus
NetSuite ERP
7.5
Centralized Rules Framework
Customer Focus
NetSuite ERP
7.2
Standardized Processes
Customer Focus
NetSuite ERP
7.4

Inventory Management

Customer Focus
NetSuite ERP
6.0
Inventory tracking
Customer Focus
NetSuite ERP
5.9
Automatic reordering
Customer Focus
NetSuite ERP
6.2
Location management
Customer Focus
NetSuite ERP
6.3
Manufacturing module
Customer Focus
NetSuite ERP
5.6

Order Management

Customer Focus
NetSuite ERP
7.0
Pricing
Customer Focus
NetSuite ERP
7.3
Order entry
Customer Focus
NetSuite ERP
7.0
Credit card processing
Customer Focus
NetSuite ERP
6.8
Cost of goods sold
Customer Focus
NetSuite ERP
7.5
Order Orchestration
Customer Focus
NetSuite ERP
7.2
End-to-end order visibility
Customer Focus
NetSuite ERP
7.1
Order exception Resolution
Customer Focus
NetSuite ERP
6.1

Subledger and Financial Process

Customer Focus
NetSuite ERP
6.9
Automated Invoice Processing
Customer Focus
NetSuite ERP
7.1
Shared Services Payments
Customer Focus
NetSuite ERP
7.0
Billings Management
Customer Focus
NetSuite ERP
7.1
Customer Receipt Applications
Customer Focus
NetSuite ERP
7.0
Customer Collections
Customer Focus
NetSuite ERP
7.1
Revenue Recognition
Customer Focus
NetSuite ERP
7.1
Cash Management
Customer Focus
NetSuite ERP
7.0
Asset Management
Customer Focus
NetSuite ERP
6.7
Travel & Expense Management
Customer Focus
NetSuite ERP
7.1
Budgetary Control & Encumbrance Accounting
Customer Focus
NetSuite ERP
6.6
Period Close
Customer Focus
NetSuite ERP
7.2
Transactions Tax
Customer Focus
NetSuite ERP
6.9
Subledger Reconciliations
Customer Focus
NetSuite ERP
6.8
3rd Party Accounting Systems
Customer Focus
NetSuite ERP
6.4

Project Financial Management

Customer Focus
NetSuite ERP
6.9
Budgeting and Forecasting
Customer Focus
NetSuite ERP
6.5
Project Costing
Customer Focus
NetSuite ERP
6.7
Cost Capture
Customer Focus
NetSuite ERP
6.6
Capital Project Management
Customer Focus
NetSuite ERP
8.0
Customer Invoicing
Customer Focus
NetSuite ERP
7.2
Customer Contract Compliance
Customer Focus
NetSuite ERP
7.5
Project Revenue Recognition
Customer Focus
NetSuite ERP
6.4
Project Financial Performance Analysis
Customer Focus
NetSuite ERP
7.1
Project Financials Dashboard
Customer Focus
NetSuite ERP
7.1
Real-time Financial Reporting
Customer Focus
NetSuite ERP
7.1
Embedded Business Intelligence
Customer Focus
NetSuite ERP
6.9
Project Planning Collaboration
Customer Focus
NetSuite ERP
6.0

Project Execution Management

Customer Focus
NetSuite ERP
7.3
Project Planning and Scheduling
Customer Focus
NetSuite ERP
6.2
Project Manager Dashboard
Customer Focus
NetSuite ERP
6.5
Resource Manager Dashboard
Customer Focus
NetSuite ERP
6.9
Task Insight for Project Managers
Customer Focus
NetSuite ERP
7.3
Project Manager Mobile Functionality
Customer Focus
NetSuite ERP
7.3
Team Member Task Collaboration
Customer Focus
NetSuite ERP
7.0
Team Member Mobile Functionality
Customer Focus
NetSuite ERP
7.0
Project Candidate Search
Customer Focus
NetSuite ERP
7.5
Project Candidate Comparison and Analysis
Customer Focus
NetSuite ERP
7.5
Defineable Resource Pools
Customer Focus
NetSuite ERP
8.0
Defineable Resource Pools
Customer Focus
NetSuite ERP
8.0
Talent Profiles
Customer Focus
NetSuite ERP
6.6
Real-Time Project Reporting
Customer Focus
NetSuite ERP
7.8
Absence Management
Customer Focus
NetSuite ERP
7.2
Product Lifecycle Management
Customer Focus
NetSuite ERP
7.7

Grants Management

Customer Focus
NetSuite ERP
6.9
Award Lifecycle Management
Customer Focus
NetSuite ERP
6.8
Spending Control
Customer Focus
NetSuite ERP
6.7
Indirect Cost Management
Customer Focus
NetSuite ERP
7.4
Billing
Customer Focus
NetSuite ERP
6.5

Procurement

Customer Focus
NetSuite ERP
7.4
Sourcing Team Collaboration
Customer Focus
NetSuite ERP
7.1
Sourcing Analysis
Customer Focus
NetSuite ERP
5.8
Bids Analyzed and Compared
Customer Focus
NetSuite ERP
7.1
Catalog Shopping E-Commerce for Employees
Customer Focus
NetSuite ERP
6.8
Contract Authoring
Customer Focus
NetSuite ERP
6.7
Contract Compliance Management
Customer Focus
NetSuite ERP
7.1
Contract History
Customer Focus
NetSuite ERP
7.4
Contract Renewal Automation
Customer Focus
NetSuite ERP
8.1
Contract Repository
Customer Focus
NetSuite ERP
7.8
Contract Standardization and Enforcement
Customer Focus
NetSuite ERP
7.4
Electronic Signatures
Customer Focus
NetSuite ERP
7.8
Invoice Automated Matching
Customer Focus
NetSuite ERP
7.1
Purchasing Risk and Compliance Management
Customer Focus
NetSuite ERP
7.3
Requisitions-to-Purchase Orders Integrated
Customer Focus
NetSuite ERP
7.6
Spend Compliance Management
Customer Focus
NetSuite ERP
7.4
Supplier Assessment
Customer Focus
NetSuite ERP
8.0
Supplier Communication and Collaboration
Customer Focus
NetSuite ERP
7.7
Supplier Management
Customer Focus
NetSuite ERP
8.1
Supplier Portal
Customer Focus
NetSuite ERP
7.7

Risk Management

Customer Focus
NetSuite ERP
7.4
Risk Repository
Customer Focus
NetSuite ERP
7.0
Control Management
Customer Focus
NetSuite ERP
7.1
Control Mapping
Customer Focus
NetSuite ERP
7.1
Control Efficiency Assessments
Customer Focus
NetSuite ERP
7.4
Automated Control Assessments
Customer Focus
NetSuite ERP
7.4
Assessment Capture
Customer Focus
NetSuite ERP
8.0
Issue Detection
Customer Focus
NetSuite ERP
7.3
Automatic Notification
Customer Focus
NetSuite ERP
7.7
Remediation and Certification
Customer Focus
NetSuite ERP
7.4

Logistics

Customer Focus
NetSuite ERP
6.0
Transportation Planning and Optimization
Customer Focus
NetSuite ERP
5.5
Transportation Sourcing Management
Customer Focus
NetSuite ERP
5.9
Transportation Process Integration
Customer Focus
NetSuite ERP
6.5
Transportation Execution Management
Customer Focus
NetSuite ERP
6.2
Freight Payment Automation
Customer Focus
NetSuite ERP
5.8
Trade Management
Customer Focus
NetSuite ERP
5.5
Trade Regulatory Compliance Management
Customer Focus
NetSuite ERP
7.6
Customs Entry Management
Customer Focus
NetSuite ERP
5.8
Customs Document Management
Customer Focus
NetSuite ERP
5.5
Customs Document Collaboration
Customer Focus
NetSuite ERP
5.3
Fulfillment Management
Customer Focus
NetSuite ERP
6.4
Inventory Visibility
Customer Focus
NetSuite ERP
6.3
Warehouse Workforce Management
Customer Focus
NetSuite ERP
5.8

Manufacturing

Customer Focus
NetSuite ERP
5.1
Production Process Design
Customer Focus
NetSuite ERP
5.8
Supply Chain Business Flows
Customer Focus
NetSuite ERP
4.9
Production Management
Customer Focus
NetSuite ERP
5.1
Contracted Manufacturing Management
Customer Focus
NetSuite ERP
4.6
Configuration Management
Customer Focus
NetSuite ERP
5.8
Work Definition
Customer Focus
NetSuite ERP
4.7
Work Execution
Customer Focus
NetSuite ERP
4.4
Advanced Fulfillment
Customer Focus
NetSuite ERP
5.6
Manufacturing Costs
Customer Focus
NetSuite ERP
5.1

Supply Chain

Customer Focus
NetSuite ERP
6.4
Forecasting
Customer Focus
NetSuite ERP
6.5
Inventory Planning
Customer Focus
NetSuite ERP
6.0
Multi-tier Supply Chain Planning
Customer Focus
NetSuite ERP
6.9
Performance Monitoring
Customer Focus
NetSuite ERP
6.2

Product Lifecycle Management

Customer Focus
NetSuite ERP
6.1
Ideation Management
Customer Focus
NetSuite ERP
6.1
Requirements Management
Customer Focus
NetSuite ERP
6.7
Proposal Management
Customer Focus
NetSuite ERP
5.1
Innovation Portfolio Management
Customer Focus
NetSuite ERP
5.9
Product Master Data Management
Customer Focus
NetSuite ERP
6.1
Vendor Portal
Customer Focus
NetSuite ERP
6.1
Project Portfolio Management
Customer Focus
NetSuite ERP
6.6

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

NetSuite ERP

  • NetSuite OneWorld allows a business to automate its intercompany elimination processes at month's end. If set up and maintained correctly, the system can fully automate this process, which for many businesses involves a lot of manual work (in Excel!)
  • NetSuite's audit trail throughout the system is outstanding, tracking changes by user, change type, date/time. You can easily see who made which edits to the database and when. This is often lost or non-existent in other platforms.
  • NetSuite is highly customizable to your business' requirements. Through specific modules, SuiteFlow and SuiteScript, the possibilities are almost endless, but what is great about NetSuite is that the standard functionality is suitable for many businesses.
Sonny Spencer, ACA | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

NetSuite ERP

  • Commissions. Our company's commissions are very complex and while NetSuite can handle most of them, there is still lots of manual adjustments and work that we need to do before paying. With that said, some of these issues may be with our setup or to the fact that we keep changing our incentive plans.
  • Reporting. While you can design P&L and other reports in NetSuite, I've found it less intuitive and more difficult than it seems like it should be. Some of this is because of how the data is stored in the background. For example, sometimes the data you want in the same report comes from two different modules and in order to pull the data into one report, we need to run separate reports and then do lookups in Excel. This is a common theme in relational databases and not specific to NetSuite.
Chris Snelling, CFA | TrustRadius Reviewer

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

NetSuite ERP

NetSuite ERP 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

NetSuite ERP

NetSuite ERP 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

Reliability and Availability

Customer Focus

No score
No answers yet
No answers on this topic

NetSuite ERP

NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Anonymous | TrustRadius Reviewer

Performance

Customer Focus

No score
No answers yet
No answers on this topic

NetSuite ERP

NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

NetSuite ERP

NetSuite ERP 1.0
Based on 20 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

In-Person Training

Customer Focus

No score
No answers yet
No answers on this topic

NetSuite ERP

NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Anonymous | TrustRadius Reviewer

Online Training

Customer Focus

No score
No answers yet
No answers on this topic

NetSuite ERP

NetSuite ERP 8.0
Based on 7 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Anonymous | TrustRadius Reviewer

Implementation Rating

Customer Focus

No score
No answers yet
No answers on this topic

NetSuite ERP

NetSuite ERP 7.3
Based on 18 answers
Implementation was fine but could have gone quicker.

NetSuite provided me a implementation guide who I did not think was very knowledgeable.

I recommend that you make sure the organization knows how they are going to use the software and come up with an implementation plan before importing all of the data.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

NetSuite ERP

Zuora - does one thing and not that well. The best thing about it is consolidated invoicing. It's a point solution that thinks it's a platform. It's difficult to navigate, the navigation doesn't make much sense, and any customization is really just a deceptive crutch. NetSuite is a stark contrast in those areas. Still, I would be remiss not to mention there are a number of minor nuances in Zuora we prefer over NetSuite's SuiteBilling module; some of them add up to noteworthy, but, in the scheme of things, NetSuite is a much better tool and SuiteBilling is maturing.Salesforce - it's a self-perpetuating marketing machine. It's not a bad product, but the praise and popularity are, in my opinion, grossly disproportionate to reality. It's like any other hot brand, and there are products as good or better. NetSuite doesn't beat it in a lot of areas but it is a contender in most, and better in a number of areas. Salesforce's reporting capabilities are weaker (I say clumsy) compared to NetSuite; neither are reporting tools, but NetSuite goes a long way. Perhaps it's because NetSuite is Oracle SQL based and Salesforce kinda made their own flavor. NetSuite chose a better path with their API being Javascript based, where Salesforce is an overly complicated path. Relating records (as mentioned earlier in my review) and then actually viewing them is a strange thing in Salesforce that I think NetSuite makes very easy.
Joshua Henke | TrustRadius Reviewer

Scalability

Customer Focus

No score
No answers yet
No answers on this topic

NetSuite ERP

NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Aaron Kleinhandler | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

NetSuite ERP

  • Allowed us to close month-end more quickly and more efficiently
  • Accountants are able to take on more responsibility as they are spending less time mapping between softwares
  • Centralized all of Finance's data under one software. Billing, FP&A, and Accounting all use NetSuite for various purposes
Anonymous | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

NetSuite ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite ERP Editions & Modules

Edition
Base License$9991
Access Cost$992
  1. per month
  2. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
NetSuite ERP
5.9

Likelihood to Renew

Customer Focus
NetSuite ERP
8.0

Usability

Customer Focus
NetSuite ERP
9.0

Reliability and Availability

Customer Focus
NetSuite ERP
9.4

Performance

Customer Focus
NetSuite ERP
7.7

Support Rating

Customer Focus
NetSuite ERP
1.0

In-Person Training

Customer Focus
NetSuite ERP
7.3

Online Training

Customer Focus
NetSuite ERP
8.0

Implementation Rating

Customer Focus
NetSuite ERP
7.3

Scalability

Customer Focus
NetSuite ERP
8.4

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