What users are saying about
Top Rated
182 Ratings
4 Ratings
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Score 9.3 out of 100
Top Rated
182 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

SAP Business One

I am very likely (10) to recommend SAP Business One to my colleagues. I have had a great experience with the system with little to no issues. I like the peace of mind it provides me when performing my duties. Working in Events Management, it is really helpful having a system like this to monitor inventory and provide me with restock alerts.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
SAP Business One
Product catalog & listings
Customer Focus
10.0
SAP Business One
Product management
Customer Focus
8.0
SAP Business One
Bulk product upload
Customer Focus
10.0
SAP Business One
Branding
Customer Focus
9.0
SAP Business One
Mobile storefront
Customer Focus
10.0
SAP Business One
Product variations
Customer Focus
10.0
SAP Business One
Website integration
Customer Focus
10.0
SAP Business One
Visual customization
Customer Focus
8.0
SAP Business One
CMS
Customer Focus
10.0
SAP Business One

Online Shopping Cart

Customer Focus
9.5
SAP Business One
Abandoned cart recovery
Customer Focus
9.0
SAP Business One
Checkout user experience
Customer Focus
10.0
SAP Business One

Online Payment System

Customer Focus
8.0
SAP Business One
eCommerce security
Customer Focus
8.0
SAP Business One

eCommerce Marketing

Customer Focus
9.7
SAP Business One
Promotions & discounts
Customer Focus
10.0
SAP Business One
Personalized recommendations
Customer Focus
9.0
SAP Business One
SEO
Customer Focus
10.0
SAP Business One

eCommerce Business Management

Customer Focus
9.2
SAP Business One
Multi-site management
Customer Focus
8.0
SAP Business One
Order processing
Customer Focus
10.0
SAP Business One
Inventory management
Customer Focus
10.0
SAP Business One
Shipping
Customer Focus
9.0
SAP Business One
Custom functionality
Customer Focus
9.0
SAP Business One

Payroll Management

Customer Focus
SAP Business One
9.3
Pay calculation
Customer Focus
SAP Business One
9.2
Benefit plan administration
Customer Focus
SAP Business One
9.3
Direct deposit files
Customer Focus
SAP Business One
9.0
Salary revision and increment management
Customer Focus
SAP Business One
9.6
Reimbursement management
Customer Focus
SAP Business One
9.2

Customization

Customer Focus
SAP Business One
8.5
API for custom integration
Customer Focus
SAP Business One
8.4
Plug-ins
Customer Focus
SAP Business One
8.6

Security

Customer Focus
SAP Business One
8.4
Single sign-on capability
Customer Focus
SAP Business One
8.7
Role-based user permissions
Customer Focus
SAP Business One
8.2

Reporting & Analytics

Customer Focus
SAP Business One
8.4
Dashboards
Customer Focus
SAP Business One
8.1
Standard reports
Customer Focus
SAP Business One
8.2
Custom reports
Customer Focus
SAP Business One
8.9

General Ledger and Configurable Accounting

Customer Focus
SAP Business One
6.4
Accounts payable
Customer Focus
SAP Business One
8.7
Accounts receivable
Customer Focus
SAP Business One
8.8
Global Financial Support
Customer Focus
SAP Business One
8.2
Primary and Secondary Ledgers
Customer Focus
SAP Business One
8.0
Intercompany Accounting
Customer Focus
SAP Business One
8.2
Localizations
Customer Focus
SAP Business One
8.4
Journals and Reconciliations
Customer Focus
SAP Business One
8.3
Enterprise Accounting
Customer Focus
SAP Business One
8.9
Configurable Accounting
Customer Focus
SAP Business One
7.9
Centralized Rules Framework
Customer Focus
SAP Business One
8.3
Standardized Processes
Customer Focus
SAP Business One
8.9

Inventory Management

Customer Focus
SAP Business One
8.5
Inventory tracking
Customer Focus
SAP Business One
8.8
Automatic reordering
Customer Focus
SAP Business One
8.3
Location management
Customer Focus
SAP Business One
8.5
Manufacturing module
Customer Focus
SAP Business One
8.2

Order Management

Customer Focus
SAP Business One
8.5
Pricing
Customer Focus
SAP Business One
8.6
Order entry
Customer Focus
SAP Business One
8.8
Credit card processing
Customer Focus
SAP Business One
8.8
Cost of goods sold
Customer Focus
SAP Business One
8.5
Order Orchestration
Customer Focus
SAP Business One
8.0
End-to-end order visibility
Customer Focus
SAP Business One
8.7
Order exception Resolution
Customer Focus
SAP Business One
8.2

Subledger and Financial Process

Customer Focus
SAP Business One
8.2
Automated Invoice Processing
Customer Focus
SAP Business One
7.8
Shared Services Payments
Customer Focus
SAP Business One
8.0
Billings Management
Customer Focus
SAP Business One
8.0
Customer Receipt Applications
Customer Focus
SAP Business One
8.6
Customer Collections
Customer Focus
SAP Business One
7.9
Revenue Recognition
Customer Focus
SAP Business One
8.1
Cash Management
Customer Focus
SAP Business One
8.4
Asset Management
Customer Focus
SAP Business One
8.8
Travel & Expense Management
Customer Focus
SAP Business One
8.0
Budgetary Control & Encumbrance Accounting
Customer Focus
SAP Business One
8.1
Period Close
Customer Focus
SAP Business One
8.7
Transactions Tax
Customer Focus
SAP Business One
8.6
Subledger Reconciliations
Customer Focus
SAP Business One
7.8
3rd Party Accounting Systems
Customer Focus
SAP Business One
8.0

Project Financial Management

Customer Focus
SAP Business One
8.9
Budgeting and Forecasting
Customer Focus
SAP Business One
9.0
Project Costing
Customer Focus
SAP Business One
9.0
Cost Capture
Customer Focus
SAP Business One
8.9
Capital Project Management
Customer Focus
SAP Business One
8.6
Customer Invoicing
Customer Focus
SAP Business One
9.1
Customer Contract Compliance
Customer Focus
SAP Business One
8.6
Project Revenue Recognition
Customer Focus
SAP Business One
9.1
Project Financial Performance Analysis
Customer Focus
SAP Business One
8.5
Project Financials Dashboard
Customer Focus
SAP Business One
8.8
Real-time Financial Reporting
Customer Focus
SAP Business One
8.8
Embedded Business Intelligence
Customer Focus
SAP Business One
9.1
Project Planning Collaboration
Customer Focus
SAP Business One
8.9

Project Execution Management

Customer Focus
SAP Business One
8.7
Project Planning and Scheduling
Customer Focus
SAP Business One
8.4
Project Manager Dashboard
Customer Focus
SAP Business One
8.6
Resource Manager Dashboard
Customer Focus
SAP Business One
8.7
Task Insight for Project Managers
Customer Focus
SAP Business One
8.4
Project Manager Mobile Functionality
Customer Focus
SAP Business One
8.3
Team Member Task Collaboration
Customer Focus
SAP Business One
8.3
Team Member Mobile Functionality
Customer Focus
SAP Business One
8.8
Project Candidate Search
Customer Focus
SAP Business One
8.6
Project Candidate Comparison and Analysis
Customer Focus
SAP Business One
8.9
Defineable Resource Pools
Customer Focus
SAP Business One
8.4
Defineable Resource Pools
Customer Focus
SAP Business One
8.9
Talent Profiles
Customer Focus
SAP Business One
10.0
Real-Time Project Reporting
Customer Focus
SAP Business One
8.4
Absence Management
Customer Focus
SAP Business One
9.3
Product Lifecycle Management
Customer Focus
SAP Business One
8.5

Grants Management

Customer Focus
SAP Business One
8.4
Award Lifecycle Management
Customer Focus
SAP Business One
8.4
Spending Control
Customer Focus
SAP Business One
8.6
Indirect Cost Management
Customer Focus
SAP Business One
7.7
Billing
Customer Focus
SAP Business One
8.9

Procurement

Customer Focus
SAP Business One
8.5
Sourcing Team Collaboration
Customer Focus
SAP Business One
8.3
Sourcing Analysis
Customer Focus
SAP Business One
8.3
Bids Analyzed and Compared
Customer Focus
SAP Business One
8.3
Catalog Shopping E-Commerce for Employees
Customer Focus
SAP Business One
8.8
Contract Authoring
Customer Focus
SAP Business One
8.4
Contract Compliance Management
Customer Focus
SAP Business One
8.6
Contract History
Customer Focus
SAP Business One
8.8
Contract Renewal Automation
Customer Focus
SAP Business One
9.1
Contract Repository
Customer Focus
SAP Business One
8.8
Contract Standardization and Enforcement
Customer Focus
SAP Business One
8.8
Electronic Signatures
Customer Focus
SAP Business One
8.6
Invoice Automated Matching
Customer Focus
SAP Business One
8.3
Purchasing Risk and Compliance Management
Customer Focus
SAP Business One
8.5
Requisitions-to-Purchase Orders Integrated
Customer Focus
SAP Business One
8.5
Spend Compliance Management
Customer Focus
SAP Business One
8.4
Supplier Assessment
Customer Focus
SAP Business One
8.6
Supplier Communication and Collaboration
Customer Focus
SAP Business One
8.4
Supplier Management
Customer Focus
SAP Business One
8.5
Supplier Portal
Customer Focus
SAP Business One
8.4

Risk Management

Customer Focus
SAP Business One
8.4
Risk Repository
Customer Focus
SAP Business One
8.2
Control Management
Customer Focus
SAP Business One
9.2
Control Mapping
Customer Focus
SAP Business One
8.6
Control Efficiency Assessments
Customer Focus
SAP Business One
7.9
Automated Control Assessments
Customer Focus
SAP Business One
8.3
Assessment Capture
Customer Focus
SAP Business One
8.2
Issue Detection
Customer Focus
SAP Business One
8.9
Automatic Notification
Customer Focus
SAP Business One
8.9
Remediation and Certification
Customer Focus
SAP Business One
7.8

Logistics

Customer Focus
SAP Business One
8.8
Transportation Planning and Optimization
Customer Focus
SAP Business One
8.4
Transportation Sourcing Management
Customer Focus
SAP Business One
8.8
Transportation Process Integration
Customer Focus
SAP Business One
8.8
Transportation Execution Management
Customer Focus
SAP Business One
9.1
Freight Payment Automation
Customer Focus
SAP Business One
8.1
Trade Management
Customer Focus
SAP Business One
9.1
Trade Regulatory Compliance Management
Customer Focus
SAP Business One
8.8
Customs Entry Management
Customer Focus
SAP Business One
9.1
Customs Document Management
Customer Focus
SAP Business One
9.1
Customs Document Collaboration
Customer Focus
SAP Business One
8.8
Fulfillment Management
Customer Focus
SAP Business One
8.8
Inventory Visibility
Customer Focus
SAP Business One
8.9
Warehouse Workforce Management
Customer Focus
SAP Business One
9.1

Manufacturing

Customer Focus
SAP Business One
8.5
Production Process Design
Customer Focus
SAP Business One
8.2
Supply Chain Business Flows
Customer Focus
SAP Business One
8.6
Production Management
Customer Focus
SAP Business One
8.4
Contracted Manufacturing Management
Customer Focus
SAP Business One
8.5
Configuration Management
Customer Focus
SAP Business One
8.5
Work Definition
Customer Focus
SAP Business One
8.7
Work Execution
Customer Focus
SAP Business One
8.5
Advanced Fulfillment
Customer Focus
SAP Business One
8.6
Manufacturing Costs
Customer Focus
SAP Business One
8.4

Supply Chain

Customer Focus
SAP Business One
8.3
Forecasting
Customer Focus
SAP Business One
8.4
Inventory Planning
Customer Focus
SAP Business One
8.4
Multi-tier Supply Chain Planning
Customer Focus
SAP Business One
8.1
Performance Monitoring
Customer Focus
SAP Business One
8.3

Product Lifecycle Management

Customer Focus
SAP Business One
8.7
Ideation Management
Customer Focus
SAP Business One
8.5
Requirements Management
Customer Focus
SAP Business One
8.3
Proposal Management
Customer Focus
SAP Business One
8.5
Innovation Portfolio Management
Customer Focus
SAP Business One
9.3
Product Master Data Management
Customer Focus
SAP Business One
8.9
Vendor Portal
Customer Focus
SAP Business One
7.7
Project Portfolio Management
Customer Focus
SAP Business One
9.3

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

SAP Business One

  • It allows making a real follow-up of the state of the company, without the need to wait for periodic reports. This provides a corrective tool for situations that deviate from the standard.
  • It prevents the business areas from working separately so the information is not duplicated and is managed effectively by all involved. thus avoiding conflicts and optimizing resources.
  • It allows the proper management of the client portfolio, accurately projecting the inputs and outputs of resources, products, orders, and invoices. Therefore, the inventory and cash flow are properly managed.
  • By correctly managing cash inflows and customer requirements, a real plan of goals can be established that is adjusted to the company's capabilities.
  • It is a standardized program in its use, with a parent company with decades in the market and renowned, which provides adequate user support to the tool.
Ronald Socorro | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

SAP Business One

  • Following a bench mark process - this seems contradicting to flexibility however we have wished we could follow more of an industry benchmark. Our challenge as a small company has been knowing how to properly use the system. We have discovered that we have set up the system wrong based and are using it improperly which has cause a lot work to correct.
  • Better live reporting options - current we are on prem SQL. Yes SAP is moving to HANA however smaller companies like ourselves are not ready for that. We need to be able to maintain our existing SQL DB. We also have a demand for live BI Reporting. It has been difficult to do this with our current set up.
  • Error handling - have found it very difficult to troubleshoot. Errors are not always clear and answers are hard to find.
John SCOTT Livingston | TrustRadius Reviewer

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

SAP Business One

SAP Business One 8.0
Based on 8 answers
I cannot run my business without SAP Business One in place. I only consult on on product and that is SAP Business One. Business volume goes to zero if I don't use SAP Business One. It is the best product on the market - head and shoulders above other ERP packages I have looked at or implemented in the past.
Dr. Don Maes | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

SAP Business One

SAP Business One 8.0
Based on 8 answers
SAP Business One is one of the best ERPs for a medium or small business
in the market today. It has a wide variety of modules and it is really
easy to use and set up. You can trace every transaction and know what
user performs it, at what time, and in which date, for all your audit
needs. When comparing SAP to its competition, SAP provides the best
overall solution for the price you are paying. If your business grows,
you'll always have the possibility to upgrade to a much complete version
from the same manufacturer.
Guillermo Villamizar | TrustRadius Reviewer

Reliability and Availability

Customer Focus

No score
No answers yet
No answers on this topic

SAP Business One

SAP Business One 9.0
Based on 3 answers
The SAP Business One software is up and running every time
you need it as it was planned. In more than 6 years that we have been
using the product, it has never been unavailable and if it ever was, it was because of a planned maintenance window scheduled in the company.
Guillermo Villamizar | TrustRadius Reviewer

Performance

Customer Focus

No score
No answers yet
No answers on this topic

SAP Business One

SAP Business One 8.0
Based on 1 answer
SAP Business One performance depends mostly on the speed of your internal servers, should you have the solution on premise as we do. Sometimes the system tends to be a little slower for some users when others are executing really big reports of performing some batch loads, but generally, the performance is acceptable to all the users.
Guillermo Villamizar | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

SAP Business One

SAP Business One 9.7
Based on 8 answers
I rate my experience with SAP Business One's support team as excellent (10). They are easy to contact and effortless to work with on any issue or concern. I like the support SAP provides for any of their products. SAP has a great backing and I would recommend them to any of my colleagues.
Anonymous | TrustRadius Reviewer

In-Person Training

Customer Focus

No score
No answers yet
No answers on this topic

SAP Business One

SAP Business One 7.7
Based on 2 answers
The training I get was a consultant level training, so it's basically a 6 weeks training covering every aspect and every module of the system. It covered most common use cases and exercise training so you can get along with the software, as well as examples so there culd be a better understanding.
Guillermo Villamizar | TrustRadius Reviewer

Online Training

Customer Focus

No score
No answers yet
No answers on this topic

SAP Business One

SAP Business One 4.5
Based on 2 answers
Over the past two years SAP has added a great deal of new SAP Business One on-line training for version 9.0 and 9.1. Most of the training is very strong, but some is difficult to understand and follow. Additionally, SAP still has a few holes in their on-line training around Production, Bill-of-Materials, MRP and Service.
Robert Markley, Jr. | TrustRadius Reviewer

Implementation Rating

Customer Focus

No score
No answers yet
No answers on this topic

SAP Business One

SAP Business One 7.8
Based on 26 answers
These implementations are not easy. Even a standard implementation can be difficult. With a never-been-done-before implementation, the implementation team and the user team need to be thorough with planning, make a decision on key points, and stick to them before any design happens. Our biggest challenge was not from StellarOne, rather it was from the mid-implementation decisions from our internal team. StellarOne did a great job warning us, implementing our decision, and then helping us adjust our SAP to handle the new direction we took.
Jose Arreola | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

SAP Business One

SAP provides the most robust solution, with modules available for all department managers and even options for customization according to the company's special needs. We especially used the Crystal reports options to provide reports for each module. Overall, even if it's not the least expensive option, it has the best value for money.
Anonymous | TrustRadius Reviewer

Scalability

Customer Focus

No score
No answers yet
No answers on this topic

SAP Business One

SAP Business One 9.0
Based on 2 answers
For most small businesses, the only way you outgrow SAP Business One is if the nature of your business changes radically. Going from 1 to 50 users is quite easy with SAP B1. Going beyond 50 may require moving to the Hana SAP B1 platform to maintain or improve performance, but the path is there.
Add-ons to SAP B1 can also be added as specific needs are encountered that are not closely met by the standard product. These may be required early in the product life because of the nature of your business, or as you expand the use of SAP B1.
Dr. Don Maes | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

SAP Business One

  • Employee efficiency has definitely increased with SAP Business One. This is attributed in a lot of ways to information visibility. Our employees are able to gather the data they need, quickly, and effectively.
  • Identifying inconsistencies in pricing has also been accomplished through use of reporting off individual tables. Previously, we weren't able to access our data in such a way as to enable us to write custom reports in-house.
  • We have also benefited greatly from having a single source of all business information. We utilize SAP Business One exclusively in-house. All documentation is attached to specific orders and Business Partners, as well as serialized equipment that has been sold.
John Bird | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

SAP Business One

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Business One Editions & Modules

Edition
Starter$110.001
Limited$99.001
Pro$132.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
SAP Business One
8.9

Likelihood to Renew

Customer Focus
SAP Business One
8.0

Usability

Customer Focus
SAP Business One
8.0

Reliability and Availability

Customer Focus
SAP Business One
9.0

Performance

Customer Focus
SAP Business One
8.0

Support Rating

Customer Focus
SAP Business One
9.7

In-Person Training

Customer Focus
SAP Business One
7.7

Online Training

Customer Focus
SAP Business One
4.5

Implementation Rating

Customer Focus
SAP Business One
7.8

Scalability

Customer Focus
SAP Business One
9.0

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