Customer Focus vs. SAP Business One

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Customer Focus
Score 9.6 out of 10
N/A
Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
$50
# of stores and users
SAP Business One
Score 7.9 out of 10
N/A
SAP Business One is an integrated enterprise resource planning (ERP) solution for small and medium-sized businesses, The product encompasses functionality around sales, customer relationships, inventory, operations, financials and human resources.
$99
per month
Pricing
Customer FocusSAP Business One
Editions & Modules
Standard
$50
# of stores and users
Ultimate
$99
# of stores and users
Limited
$99.00
per month
Starter
$110.00
per month
Pro
$132.00
per month
Offerings
Pricing Offerings
Customer FocusSAP Business One
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$249 Site setup and trainingNo setup fee
Additional Details
More Pricing Information
Features
Customer FocusSAP Business One
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Customer Focus
9.2
1 Ratings
18% above category average
SAP Business One
-
Ratings
Product catalog & listings9.01 Ratings00 Ratings
Product management9.01 Ratings00 Ratings
Bulk product upload10.01 Ratings00 Ratings
Branding9.01 Ratings00 Ratings
Mobile storefront9.01 Ratings00 Ratings
Product variations9.01 Ratings00 Ratings
Website integration10.01 Ratings00 Ratings
Visual customization9.01 Ratings00 Ratings
CMS9.01 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Customer Focus
9.0
1 Ratings
17% above category average
SAP Business One
-
Ratings
Checkout user experience9.01 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Customer Focus
8.0
1 Ratings
7% above category average
SAP Business One
-
Ratings
Personalized recommendations9.01 Ratings00 Ratings
SEO7.01 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Customer Focus
9.0
1 Ratings
14% above category average
SAP Business One
-
Ratings
Shipping9.01 Ratings00 Ratings
Custom functionality9.01 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Customer Focus
-
Ratings
SAP Business One
10.0
9 Ratings
32% above category average
Pay calculation00 Ratings10.08 Ratings
Benefit plan administration00 Ratings10.07 Ratings
Direct deposit files00 Ratings10.08 Ratings
Customization
Comparison of Customization features of Product A and Product B
Customer Focus
-
Ratings
SAP Business One
4.2
34 Ratings
54% below category average
API for custom integration00 Ratings4.233 Ratings
Plug-ins00 Ratings4.232 Ratings
Security
Comparison of Security features of Product A and Product B
Customer Focus
-
Ratings
SAP Business One
8.4
38 Ratings
2% above category average
Single sign-on capability00 Ratings8.831 Ratings
Role-based user permissions00 Ratings8.038 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Customer Focus
-
Ratings
SAP Business One
5.7
39 Ratings
20% below category average
Dashboards00 Ratings3.435 Ratings
Standard reports00 Ratings4.439 Ratings
Custom reports00 Ratings9.335 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Customer Focus
-
Ratings
SAP Business One
4.8
40 Ratings
45% below category average
Accounts payable00 Ratings7.140 Ratings
Accounts receivable00 Ratings7.139 Ratings
Global Financial Support00 Ratings7.125 Ratings
Primary and Secondary Ledgers00 Ratings7.125 Ratings
Journals and Reconciliations00 Ratings5.232 Ratings
Configurable Accounting00 Ratings3.230 Ratings
Standardized Processes00 Ratings7.135 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Customer Focus
-
Ratings
SAP Business One
8.0
39 Ratings
1% above category average
Inventory tracking00 Ratings8.139 Ratings
Automatic reordering00 Ratings8.128 Ratings
Location management00 Ratings8.036 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Customer Focus
-
Ratings
SAP Business One
6.8
37 Ratings
13% below category average
Pricing00 Ratings8.136 Ratings
Order entry00 Ratings8.137 Ratings
Credit card processing00 Ratings8.522 Ratings
Cost of goods sold00 Ratings8.037 Ratings
Order Orchestration00 Ratings7.129 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
Customer Focus
-
Ratings
SAP Business One
5.9
34 Ratings
23% below category average
Billing Management00 Ratings6.129 Ratings
Cash and Asset Management00 Ratings3.226 Ratings
Travel & Expense Management00 Ratings8.821 Ratings
Budgetary Control & Encumbrance Accounting00 Ratings2.225 Ratings
Period Close00 Ratings8.031 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
Customer Focus
-
Ratings
SAP Business One
7.1
19 Ratings
7% below category average
Budgeting and Forecasting00 Ratings7.017 Ratings
Project Costing00 Ratings7.116 Ratings
Cost Capture00 Ratings7.116 Ratings
Capital Project Management00 Ratings7.111 Ratings
Customer Contract Compliance00 Ratings7.114 Ratings
Project Revenue Recognition00 Ratings6.116 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
Customer Focus
-
Ratings
SAP Business One
8.9
15 Ratings
25% above category average
Project Planning and Scheduling00 Ratings7.114 Ratings
Task Insight for Project Managers00 Ratings10.011 Ratings
Project Mobile Functionality00 Ratings10.010 Ratings
Definable Resource Pools00 Ratings10.08 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
Customer Focus
-
Ratings
SAP Business One
7.7
15 Ratings
2% above category average
Award Lifecycle Management00 Ratings7.09 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
Customer Focus
-
Ratings
SAP Business One
8.1
16 Ratings
15% above category average
Bids Analyzed and Compared00 Ratings9.310 Ratings
Contract Authoring00 Ratings7.511 Ratings
Contract Repository00 Ratings8.69 Ratings
Requisitions-to-Purchase Orders Integrated00 Ratings8.213 Ratings
Supplier Management00 Ratings7.012 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
Customer Focus
-
Ratings
SAP Business One
8.0
8 Ratings
20% above category average
Risk Repository00 Ratings8.36 Ratings
Control Management00 Ratings8.97 Ratings
Control Efficiency Assessments00 Ratings7.76 Ratings
Issue Detection00 Ratings8.37 Ratings
Remediation and Certification00 Ratings7.76 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
Customer Focus
-
Ratings
SAP Business One
6.9
19 Ratings
0% above category average
Transportation Planning and Optimization00 Ratings6.213 Ratings
Transportation Execution Management00 Ratings6.211 Ratings
Trade and Customs Management00 Ratings7.810 Ratings
Fulfillment Management00 Ratings6.215 Ratings
Warehouse Workforce Management00 Ratings6.213 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
Customer Focus
-
Ratings
SAP Business One
8.3
19 Ratings
9% above category average
Production Process Design00 Ratings8.217 Ratings
Production Management00 Ratings8.218 Ratings
Configuration Management00 Ratings7.613 Ratings
Work Execution00 Ratings8.215 Ratings
Manufacturing Costs00 Ratings8.215 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
Customer Focus
-
Ratings
SAP Business One
7.5
22 Ratings
2% above category average
Forecasting00 Ratings7.121 Ratings
Inventory Planning00 Ratings7.122 Ratings
Performance Monitoring00 Ratings8.916 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
Customer Focus
-
Ratings
SAP Business One
9.8
14 Ratings
29% above category average
Proposal Management00 Ratings10.011 Ratings
Product Master Data Management00 Ratings8.812 Ratings
Best Alternatives
Customer FocusSAP Business One
Small Businesses
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Acumatica
Acumatica
Score 8.7 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Infor VISUAL
Infor VISUAL
Score 7.5 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Customer FocusSAP Business One
Likelihood to Recommend
9.0
(1 ratings)
9.9
(45 ratings)
Likelihood to Renew
-
(0 ratings)
4.6
(9 ratings)
Usability
-
(0 ratings)
7.1
(11 ratings)
Availability
-
(0 ratings)
9.0
(3 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
8.9
(11 ratings)
In-Person Training
-
(0 ratings)
7.7
(2 ratings)
Online Training
-
(0 ratings)
4.5
(2 ratings)
Implementation Rating
-
(0 ratings)
2.9
(24 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.0
(2 ratings)
Vendor post-sale
-
(0 ratings)
8.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Customer FocusSAP Business One
Likelihood to Recommend
Customer Focus, Inc.
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Read full review
SAP
SAP Business One would be more useful if it contained tools to acommodate the growing need of online sales. A more complete shipping module which handles tracking numbers with the common couriers would be great. A built in warehouse management system would be great designed to be used with barcode scanners
Read full review
Pros
Customer Focus, Inc.
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Read full review
SAP
  • SAP Business One is more suitable for small and medium scale enterprises
  • SAP Business One is : analytics, mobile technologies, cloud technologies
  • SAP Business One has exceptional performance in handling business functions such as purchasing and operations and customer relationship management
  • An important key features of SAP Business One is Reporting and Analytics.
Read full review
Cons
Customer Focus, Inc.
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Read full review
SAP
  • Following a bench mark process - this seems contradicting to flexibility however we have wished we could follow more of an industry benchmark. Our challenge as a small company has been knowing how to properly use the system. We have discovered that we have set up the system wrong based and are using it improperly which has cause a lot work to correct.
  • Better live reporting options - current we are on prem SQL. Yes SAP is moving to HANA however smaller companies like ourselves are not ready for that. We need to be able to maintain our existing SQL DB. We also have a demand for live BI Reporting. It has been difficult to do this with our current set up.
  • Error handling - have found it very difficult to troubleshoot. Errors are not always clear and answers are hard to find.
Read full review
Likelihood to Renew
Customer Focus, Inc.
No answers on this topic
SAP
As I said before, it is a first level tool, well developed, and with very strong development support, although the learning curve, its implementation, the cost-benefit ratio, the price and the user experience is not the most suitable for small and medium-sized companies. It is a company with extensive experience, market positioning, technical support and expanded use
Read full review
Usability
Customer Focus, Inc.
No answers on this topic
SAP
I would like to give 8 out of 10 rating for SAP Business One because SAP Business One is a good choice for the mostly used business management solutions for the small and medium-sized companies. SAP Business One can help in optimizing the existing business process and enables streamline business processes for the daily activities for all users across the entire organization. The importance realization of SAP Business One implementation is based on the selection of the good reputation partner and its approach for the entire implementation. SAP Business One is a user-friendly and easy to use Enterprise system that the organization can benefit its features and functionalities by utilizing it.
Read full review
Reliability and Availability
Customer Focus, Inc.
No answers on this topic
SAP
The SAP Business One software is up and running every time
you need it as it was planned. In more than 6 years that we have been
using the product, it has never been unavailable and if it ever was, it was because of a planned maintenance window scheduled in the company.
Read full review
Performance
Customer Focus, Inc.
No answers on this topic
SAP
SAP Business One performance depends mostly on the speed of your internal servers, should you have the solution on premise as we do. Sometimes the system tends to be a little slower for some users when others are executing really big reports of performing some batch loads, but generally, the performance is acceptable to all the users.
Read full review
Support Rating
Customer Focus, Inc.
No answers on this topic
SAP
I rate my experience with SAP Business One's support team as excellent (10). They are easy to contact and effortless to work with on any issue or concern. I like the support SAP provides for any of their products. SAP has a great backing and I would recommend them to any of my colleagues.
Read full review
In-Person Training
Customer Focus, Inc.
No answers on this topic
SAP
The training I get was a consultant level training, so it's basically a 6 weeks training covering every aspect and every module of the system. It covered most common use cases and exercise training so you can get along with the software, as well as examples so there culd be a better understanding.
Read full review
Online Training
Customer Focus, Inc.
No answers on this topic
SAP
Over the past two years SAP has added a great deal of new SAP Business One on-line training for version 9.0 and 9.1. Most of the training is very strong, but some is difficult to understand and follow. Additionally, SAP still has a few holes in their on-line training around Production, Bill-of-Materials, MRP and Service.
Read full review
Implementation Rating
Customer Focus, Inc.
No answers on this topic
SAP
These implementations are not easy. Even a standard implementation can be difficult. With a never-been-done-before implementation, the implementation team and the user team need to be thorough with planning, make a decision on key points, and stick to them before any design happens. Our biggest challenge was not from StellarOne, rather it was from the mid-implementation decisions from our internal team. StellarOne did a great job warning us, implementing our decision, and then helping us adjust our SAP to handle the new direction we took.
Read full review
Alternatives Considered
Customer Focus, Inc.
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Read full review
SAP
SAP provides the most robust solution, with modules available for all department managers and even options for customization according to the company's special needs. We especially used the Crystal reports options to provide reports for each module. Overall, even if it's not the least expensive option, it has the best value for money.
Read full review
Scalability
Customer Focus, Inc.
No answers on this topic
SAP
For most small businesses, the only way you outgrow SAP Business One is if the nature of your business changes radically. Going from 1 to 50 users is quite easy with SAP B1. Going beyond 50 may require moving to the Hana SAP B1 platform to maintain or improve performance, but the path is there.
Add-ons to SAP B1 can also be added as specific needs are encountered that are not closely met by the standard product. These may be required early in the product life because of the nature of your business, or as you expand the use of SAP B1.
Read full review
Return on Investment
Customer Focus, Inc.
  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Read full review
SAP
  • Employee efficiency has definitely increased with SAP Business One. This is attributed in a lot of ways to information visibility. Our employees are able to gather the data they need, quickly, and effectively.
  • Identifying inconsistencies in pricing has also been accomplished through use of reporting off individual tables. Previously, we weren't able to access our data in such a way as to enable us to write custom reports in-house.
  • We have also benefited greatly from having a single source of all business information. We utilize SAP Business One exclusively in-house. All documentation is attached to specific orders and Business Partners, as well as serialized equipment that has been sold.
Read full review
ScreenShots