What users are saying about
Top Rated
486 Ratings
7 Ratings
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Score 9.4 out of 100
Top Rated
486 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • Customer Focus ranks higher in 3 feature sets: Online Storefront, Online Shopping Cart, eCommerce Business Management
  • Shopify ranks higher in 1 feature set: eCommerce Marketing

Online Storefront

9.2

Customer Focus

92%
8.2

Shopify

82%
Customer Focus ranks higher in 9/9 features

Product catalog & listings

9.0
90%
1 Rating
8.4
84%
130 Ratings

Product management

9.0
90%
1 Rating
8.6
86%
128 Ratings

Bulk product upload

10.0
100%
1 Rating
7.8
78%
111 Ratings

Branding

9.0
90%
1 Rating
8.2
82%
129 Ratings

Mobile storefront

9.0
90%
1 Rating
8.6
86%
126 Ratings

Product variations

9.0
90%
1 Rating
8.0
80%
122 Ratings

Website integration

10.0
100%
1 Rating
8.4
84%
123 Ratings

Visual customization

9.0
90%
1 Rating
7.5
75%
128 Ratings

CMS

9.0
90%
1 Rating
7.9
79%
105 Ratings

Online Shopping Cart

9.0

Customer Focus

90%
8.3

Shopify

83%
Customer Focus ranks higher in 1/2 features

Checkout user experience

9.0
90%
1 Rating
8.6
86%
122 Ratings

Abandoned cart recovery

N/A
0 Ratings
8.0
80%
115 Ratings

eCommerce Marketing

8.0

Customer Focus

80%
8.1

Shopify

81%
Shopify ranks higher in 2/3 features

Personalized recommendations

9.0
90%
1 Rating
8.4
84%
32 Ratings

SEO

7.0
70%
1 Rating
7.9
79%
120 Ratings

Promotions & discounts

N/A
0 Ratings
8.1
81%
124 Ratings

eCommerce Business Management

9.0

Customer Focus

90%
7.7

Shopify

77%
Shopify ranks higher in 3/5 features

Shipping

9.0
90%
1 Rating
8.1
81%
119 Ratings

Custom functionality

9.0
90%
1 Rating
7.2
72%
119 Ratings

Multi-site management

N/A
0 Ratings
6.7
67%
19 Ratings

Order processing

N/A
0 Ratings
8.3
83%
127 Ratings

Inventory management

N/A
0 Ratings
8.4
84%
126 Ratings

Online Payment System

Customer Focus

Feature Set Not Supported
N/A
8.9

Shopify

89%
Shopify ranks higher in 1/1 features

eCommerce security

N/A
0 Ratings
8.9
89%
126 Ratings

Attribute Ratings

  • Customer Focus is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Customer Focus

90%
1 Rating
8.8

Shopify

88%
143 Ratings

Likelihood to Renew

Customer Focus

N/A
0 Ratings
9.2

Shopify

92%
15 Ratings

Usability

Customer Focus

N/A
0 Ratings
10.0

Shopify

100%
3 Ratings

Availability

Customer Focus

N/A
0 Ratings
10.0

Shopify

100%
2 Ratings

Support Rating

Customer Focus

N/A
0 Ratings
10.0

Shopify

100%
4 Ratings

Implementation Rating

Customer Focus

N/A
0 Ratings
10.0

Shopify

100%
2 Ratings

Likelihood to Recommend

Customer Focus

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Marlon Seijas | TrustRadius Reviewer

Shopify

Shopify is a great platform for SMEs who want to launch an e-commerce store without wanting to spend a lot of money. It's pretty easy to set up and launch a website and does not require any hardcore coding [over-riding the need for] hiring a developer. Moreover, integrating with social media platforms such as Facebook and Instagram is also pretty easy and straight forward which makes it even better. However, if an organization is looking forward to customizing it completely according to their needs, they would have to get Shopify's Advance subscription which is $79 per month which could be a bit high for a small and medium enterprise.
Muhammad Waleed | TrustRadius Reviewer

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Shopify

  • It is definitely easy to set up and get going. This does not take a lot of work or effort on the user end, especially if using templates.
  • Low code platform. You can. make customizations without code.
  • The integrations are diverse and increase functionality.
Anonymous | TrustRadius Reviewer

Cons

Customer Focus

  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Marlon Seijas | TrustRadius Reviewer

Shopify

  • The main drawback that I am facing in Shopify for a long time is that their sales analytics system is not up to mark. As I am using Shopify to run different stores for my organization it does not get updated after-sales and does not provide the right analytics about the product strength and number of sales.
  • Secondly, Shopify has different apps which are best to run the store on max strength but they are very much costly like inventory management, generating multiple discount codes, and more robust customizable editing.
Bart Kogan | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Starting Price

$50 # of stores and users

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Shopify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$29 per month

Shopify Editions & Modules

Edition
Shopify Lite$91
Basic Shopify$291
Shopify$791
Advanced Shopify$2991
Shopify Plus$2,0001
  1. per month
Additional Pricing Details

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

Shopify

Shopify 9.2
Based on 15 answers
Nothing we have used in the past or have seen thus far even comes close to offering what we get with Shopify Plus, especially for the price. You cannot even come close to getting what we are getting at the price we pay. We are beyond thrilled and Shopify Plus meets and exceeds all of our needs and expectations. We love it!
Anonymous | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Shopify

Shopify 10.0
Based on 3 answers
I think most people are able to suer Shopify that have used a computer. There are some features that take a bit longer to learn. If you are not a creative person it may be a bit more difficult to learn the website customization, but with a help guide or tutorial it will only take a few tries to understand how to work the interface
Anonymous | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Shopify

Shopify 10.0
Based on 4 answers
In terms of support I give Shopify a 9 out of 10 because they're always very friendly and thorough, and they personally can't solve my problem for me they always point me in the proper direction with the proper information I need to move forward
Paul Francis Jones | TrustRadius Reviewer

Implementation Rating

Customer Focus

No score
No answers yet
No answers on this topic

Shopify

Shopify 10.0
Based on 2 answers
Just start now and make the switch, the sooner the better. You will love it and it is really a simple process
Anonymous | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Shopify

The old platform that I used could not help us to meet our requirements. It was not helping us properly, then I got to know about Shopify and started using it. After 1 month [of] usage of Shopify we could understand that this is the best platform [for E-commerce] to make better sales and goodwill. Shopify helped us to get a proper idea of the analytics of the website. Shopify [supports] most of the [applications] and helps us to make better results.
Rejoy Varghese | TrustRadius Reviewer

Return on Investment

Customer Focus

  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Marlon Seijas | TrustRadius Reviewer

Shopify

  • Small vendor can't make more sell as they needs to pay monthly plan and commission on sale.
  • For large vendor it is really good sell products easily to using powerful SEO features and Shopify promotes products on they side also.
  • Used power algorithm for Abandoned cart and catalog search.
Anonymous | TrustRadius Reviewer

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