What users are saying about
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 21 reviews and ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 8 reviews and ratings
Feature Set Ratings
Email & Online Marketing

Customer.io
Feature Set Not Supported
N/A

10.0
Epsilon PeopleCloud (Agility Harmony)
100%
Epsilon PeopleCloud (Agility Harmony) ranks higher in 6/6 features
Epsilon PeopleCloud (Agility Harmony) ranks higher in 6/6 features
Dynamic content

N/A
0 Ratings

10.0
100%
1 Rating
Ability to test dynamic content

N/A
0 Ratings

10.0
100%
1 Rating
A/B testing

N/A
0 Ratings

10.0
100%
1 Rating
Mobile optimization

N/A
0 Ratings

10.0
100%
1 Rating
Email deliverability reporting

N/A
0 Ratings

10.0
100%
2 Ratings
Triggered drip sequences

N/A
0 Ratings

10.0
100%
1 Rating
Reporting & Analytics

Customer.io
Feature Set Not Supported
N/A

10.0
Epsilon PeopleCloud (Agility Harmony)
100%
Epsilon PeopleCloud (Agility Harmony) ranks higher in 3/3 features
Epsilon PeopleCloud (Agility Harmony) ranks higher in 3/3 features
Dashboards

N/A
0 Ratings

10.0
100%
1 Rating
Standard reports

N/A
0 Ratings

10.0
100%
1 Rating
Custom reports

N/A
0 Ratings

10.0
100%
1 Rating
Attribute Ratings
- Customer.io is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.8
Customer.io
98%
8 Ratings

7.0
Epsilon PeopleCloud (Agility Harmony)
70%
1 Rating
Likelihood to Recommend
Customer.io
This tool is well-suited for companies looking to run email marketing campaigns or send out newsletters regularly to their users/customers. The workflow setup is especially useful for companies who want to send specific emails based on user behavior - i.e. they've not logged in recently, have bought a specific product, haven't opened any emails, etc. This could also be useful for freelancers like me since you can create different workspaces within Customer.io. I have configured it this way to handle email marketing for a few of my clients, and the software keeps everything organized and separate. This might not be the best tool for small businesses, considering the price. It may be better to start out with a cheaper email marketing tool, and then if/when necessary, scale-up with a tool like Customer.io.
Marketing Manager
FreelanceMarketing & Advertising, 1-10 employees
Epsilon PeopleCloud (Agility Harmony)
Appropriate for large organizations who want customization in their emails. The tool - while intuitive if you have previous background - is hefty and large in scope of capabilities. It's great for organizations who have multiple users and shows the name of person who last made changes. The reporting is really good - but may be a bit overwhelming for organizations who don't need a lot of detailed information
Sr. Digital Marketing Specialist @ Radisson Hotel Group
AntennaHospitality, 1001-5000 employees
Pros
Customer.io
- Managing users, attributes and events. You are easily able to modify any user, based on their ID, and add or remove attributes, assign events to them. That makes it very easy to segment later and to assign them to several campaigns based on behavior. Just a warning: this integration isn't so easy (at least it wasn't for us).
- Creating workflows of campaigns is very easy. You can quickly create behavioral campaigns based on attributes, segments and add elements to the workflow. You can send an email, then wait, then send another, then exit the campaign if they converted, etc. The workflow is easy to configure and very powerful for automation.
- We don't use many email templates (we make them in MJML) but it's very easy to add senders, to change templates and in general to test designs.
- Deliverability works very well, at least for us. It sends emails pretty fast and without issues.
- Exporting is very quick and easy. Importing wasn't a feature until recently, but it works well too.
- Seeing activity it's also useful. In general, logs are awesome (be it of a customer, of activity on the site, email sends, etc.).
- We don't use environments, but it might be very useful for a bigger company.
Cofounder / Marketing, Growth, Technology, Experience
VestuáRetail, 11-50 employees
Epsilon PeopleCloud (Agility Harmony)
- Fairly intuitive if you have previous experience with high-end email tools.
- The training opportunities are good - they offer both online and/or live training.
- The support we receive is very good.
- The reporting feature is good - a lot of detailed information.
Sr. Digital Marketing Specialist @ Radisson Hotel Group
AntennaHospitality, 1001-5000 employees
Cons
Customer.io
- Push notifications are very rudimentary. Everything has to be done by hand unless you're sending an extremely simple message.
- A bit too email centric.
- Lacks an ability to schedule messages on a daily, weekly, etc. basis.
Growth Product Manager
First.Real Estate, 51-200 employees
Epsilon PeopleCloud (Agility Harmony)
- The tool could be improved to "remember" where you last left off (specific user). Having to constantly retrace steps if you get logged out is annoying.
- Hitting the "back" arrow sends you back to a main section, when it should send you back to where you previously were.
- It would be nice to see performance reports available within the campaign itself, as well as within the reporting section.
- Ability to NOT be able to change anything in a campaign after it has launched. This has happened multiple times. We usually copy a previous campaign to start a new one but often, we end up changing content on the version we are copying from -- this is very annoying and dangerous.
Sr. Digital Marketing Specialist @ Radisson Hotel Group
AntennaHospitality, 1001-5000 employees
Pricing Details
Customer.io
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$150 per month
Epsilon PeopleCloud (Agility Harmony)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alternatives Considered
Customer.io
Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against any other drip email provider because they really have all the key elements you need to make it work.
Director of Operations
MyTimeInternet, 11-50 employees
Epsilon PeopleCloud (Agility Harmony)
While both Epsilon Agility Harmony and Oracle Responsys are great for larger organizations that send a lot of emails, I think Epsilon Agility Harmony is more robust than Responsys and is easier to use. It is significantly more complex than HubSpot and requires previous knowledge of using an email tool that has content blocks and or dynamic content.
Sr. Digital Marketing Specialist @ Radisson Hotel Group
AntennaHospitality, 1001-5000 employees
Return on Investment
Customer.io
- Fast testing for new products to specific groups. It saves a lot of time and money.
- Removed workload from marketing = more time to make it better.
- Better contact with specific groups, seeing a increase in sales because of this.
Marketing Automation & SEO Specialist
Klantenfabriek.nlMarketing & Advertising, 1-10 employees
Epsilon PeopleCloud (Agility Harmony)
- Increased email production = more communication to customers.
- Better reporting = determine areas for improvement or scale up efforts.
- Working on getting our triggered emails optimized - there's a great opportunity for this with this tool.
Sr. Digital Marketing Specialist @ Radisson Hotel Group
AntennaHospitality, 1001-5000 employees