What users are saying about

Customer.io vs HelpCrunch

Customer.io
15 Ratings
HelpCrunch
6 Ratings

Customer.io

15 Ratings
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Score 9.3 out of 100

Based on 15 reviews and ratings

HelpCrunch

6 Ratings
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Score 7.8 out of 100

Based on 6 reviews and ratings

Likelihood to Recommend

Customer.io

If you have a very small database of people, then probably the whole integration isn't justified. If you have a small business and don't plan to scale much, don't do it. It will be expensive for what you can get elsewhere (Mailchimp).If you want a scalable and powerful platform, that will take some time to pay off, and you can wait, then do it. Once you get integrated and start sending events and attributes, the things you can do are almost limitless.

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Santiago Valdés | TrustRadius Reviewer
Santiago Valdés
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HelpCrunch

HelpCrunch is well suited when you need to provide support to your customers, generate leads and answer questions to drive sales. I cannot think of a situation where it may not be suitable but it is definitely more suitable for the B2C segment.

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Shahid Khan | TrustRadius Reviewer
Shahid Khan
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Feature Rating Comparison

Email & Online Marketing

Customer.io
8.6
HelpCrunch
—
WYSIWYG email editor
Customer.io
6.6
HelpCrunch
—
Dynamic content
Customer.io
8.6
HelpCrunch
—
Ability to test dynamic content
Customer.io
8.6
HelpCrunch
—
A/B testing
Customer.io
7.9
HelpCrunch
—
Mobile optimization
Customer.io
10.0
HelpCrunch
—
Email deliverability reporting
Customer.io
7.7
HelpCrunch
—
List management
Customer.io
10.0
HelpCrunch
—
Triggered drip sequences
Customer.io
9.5
HelpCrunch
—

Reporting & Analytics

Customer.io
5.9
HelpCrunch
—
Dashboards
Customer.io
5.4
HelpCrunch
—
Standard reports
Customer.io
5.4
HelpCrunch
—
Custom reports
Customer.io
7.0
HelpCrunch
—

Pros

Customer.io

  • Workflow building and management.
  • Extremely flexible and integrates easily with other services.
  • Solid email builder.
  • Webhook makes it easy to send and receive data in event-driven contexts.
  • Support for liquid makes highly detailed personalization possible in every message.

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Joel McLean | TrustRadius Reviewer
Joel McLean
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HelpCrunch

  • Targetted Messages
  • You can use on multiple websites
  • Simple to use dashboard and onboarding instructions

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Alan Smith | TrustRadius Reviewer
Alan Smith
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Cons

Customer.io

  • I may be missing it in the UI, but a place to see the list of emails who qualify for a certain email.
  • One easy to view chart of all our automated/lifecycle emails to see what a given user would see over their customer journey. (This is really just a feature request/idea - the product itself is really awesome.)

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Ted Bennett | TrustRadius Reviewer
Ted Bennett
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HelpCrunch

  • Knowledge base
  • Chat bot
  • More advanced helpdesk

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Anonymous | TrustRadius Reviewer
Verified User
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Support Rating

Customer.io

No score
No answers yet
No answers on this topic

HelpCrunch

HelpCrunch 10.0
Based on 1 answer
Always available, very knowledgeable, faster resolution.

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Shahid Khan | TrustRadius Reviewer
Shahid Khan
View all 1 answers on this topic

Alternatives Considered

Customer.io

Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against any other drip email provider because they really have all the key elements you need to make it work.

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Sean Anderson | TrustRadius Reviewer
Sean Anderson
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HelpCrunch

We used Small Chat in the past. This is a really light-weight live chat solution which didn't have all the features that HelpCrunch has. So it's possibly not a fair example. I also looked at the market leader - Intercom - who certainly provide a similar service however the price was much more expensive

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Alan Smith | TrustRadius Reviewer
Alan Smith
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Return on Investment

Customer.io

  • Fast testing for new products to specific groups. It saves a lot of time and money.
  • Removed workload from marketing = more time to make it better.
  • Better contact with specific groups, seeing a increase in sales because of this.

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Mike Koolwijk | TrustRadius Reviewer
Mike Koolwijk
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HelpCrunch

  • Increased customer satisfaction
  • Increased number of leads
  • Decreased customer support costs

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Anonymous | TrustRadius Reviewer
Verified User
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Screenshots

Customer.io

—

Pricing Details

Customer.io

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Customer.io Editions & Modules

—
Additional Pricing Details
Our basic plan starts at $150 a month and includes 12,000 profiles and up to a million messages. Our premium plan starts at $1,000 a month with an annual contract, dedicated CSM, and much more.

HelpCrunch

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

HelpCrunch Editions & Modules

Edition
Basic - Live chat$12.001
Premium - Live chat$21.001
Basic - Live chat+Emails$25.001
Premium - Live chat+Emails$43.001
  1. per month
Additional Pricing Details
Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

Rating Summary

Likelihood to Recommend

Customer.io
9.0
HelpCrunch
10.0

Support Rating

Customer.io
—
HelpCrunch
10.0

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