What users are saying about
19 Ratings
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Score 9 out of 100
5 Ratings
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Score 9 out of 100

Likelihood to Recommend

Customer.io

If you have a very small database of people, then probably the whole integration isn't justified. If you have a small business and don't plan to scale much, don't do it. It will be expensive for what you can get elsewhere (Mailchimp).If you want a scalable and powerful platform, that will take some time to pay off, and you can wait, then do it. Once you get integrated and start sending events and attributes, the things you can do are almost limitless.
Santiago Valdés | TrustRadius Reviewer

Sales Engine International

We used the Manticore Marketing Automation solution for almost/just over 2 years, and initially, it was a great solution. Everything just seemed to work. When Manticore Technology, Inc. and Sales Engine International merged on May 31st of 2012, the overall product quality began to decline.As browsers and other programs (like our CRM environment) went through updates and new releases, Manticore just didn't keep up. Parts of the program became incompatible with certain browsers, forcing us to change where and how we logged into the back-end of the system. It was a silly workaround, but not the end of the world. When we learned that other client-facing portions didn't work with certain browsers, we brought it to their attention, and were told that we needed to find some way to work with it, and that the changes to the system were not possible. We ended up having to change our 200+ landing pages/forms, and could no longer have the State/Province field as a required field for registrations. That is just one example of our experience, and there have been others that are just as troublesome.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Customer.io
8.8
Sales Engine International
2.3
WYSIWYG email editor
Customer.io
5.7
Sales Engine International
2.0
Dynamic content
Customer.io
8.4
Sales Engine International
Ability to test dynamic content
Customer.io
8.4
Sales Engine International
A/B testing
Customer.io
9.1
Sales Engine International
Mobile optimization
Customer.io
10.0
Sales Engine International
Email deliverability reporting
Customer.io
8.7
Sales Engine International
1.0
List management
Customer.io
10.0
Sales Engine International
2.0
Triggered drip sequences
Customer.io
9.8
Sales Engine International
Landing pages
Customer.io
Sales Engine International
4.0

Reporting & Analytics

Customer.io
8.5
Sales Engine International
1.0
Dashboards
Customer.io
7.8
Sales Engine International
1.0
Standard reports
Customer.io
7.9
Sales Engine International
1.0
Custom reports
Customer.io
10.0
Sales Engine International
1.0

Platform & Infrastructure

Customer.io
10.0
Sales Engine International
1.5
API
Customer.io
10.0
Sales Engine International
1.0
Customizability
Customer.io
10.0
Sales Engine International
1.0
Role-based workflow & approvals
Customer.io
Sales Engine International
3.0
Integration with Microsoft Dynamics CRM
Customer.io
Sales Engine International
1.0

Lead Management

Customer.io
Sales Engine International
2.3
Lead nurturing
Customer.io
Sales Engine International
1.0
Lead scoring and grading
Customer.io
Sales Engine International
2.0
Data quality management
Customer.io
Sales Engine International
2.0
Automated sales alerts and tasks
Customer.io
Sales Engine International
4.0

Campaign Management

Customer.io
Sales Engine International
1.0
Calendaring
Customer.io
Sales Engine International
1.0
Event/webinar marketing
Customer.io
Sales Engine International
1.0

Social Media Marketing

Customer.io
Sales Engine International
1.0
Social sharing and campaigns
Customer.io
Sales Engine International
1.0

Pros

Customer.io

  • Workflow building and management.
  • Extremely flexible and integrates easily with other services.
  • Solid email builder.
  • Webhook makes it easy to send and receive data in event-driven contexts.
  • Support for liquid makes highly detailed personalization possible in every message.
Joel McLean | TrustRadius Reviewer

Sales Engine International

  • Awesome integration with CRM/SFDC.
  • Support is US-based, free with subscription, and very helpful.
  • Best workflow capability (drag and drop) I've seen in any comparable product.
  • Custom templates are available for purchase and are great for branding.
  • Easy to use landing pages.
Meredith Oakes | TrustRadius Reviewer

Cons

Customer.io

  • I may be missing it in the UI, but a place to see the list of emails who qualify for a certain email.
  • One easy to view chart of all our automated/lifecycle emails to see what a given user would see over their customer journey. (This is really just a feature request/idea - the product itself is really awesome.)
Ted Bennett | TrustRadius Reviewer

Sales Engine International

  • List Building for Resends - I like to resend my email campaigns to non-openers and there is no easy way to pull this list within Manticore (If did not open this email is not an option). Typically I pull the report for the campaign, then re-import my list of non-openers to create a new list.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Customer.io

No score
No answers yet
No answers on this topic

Sales Engine International

Sales Engine International 10.0
Based on 2 answers
I've been incredibly pleased with Manticore/SEI and have selected them at several companies now. It's worked in a variety of different business environments, both big and small, and everyone on both the sales and marketing side have been extremely pleased with the results
Meredith Oakes | TrustRadius Reviewer

Usability

Customer.io

No score
No answers yet
No answers on this topic

Sales Engine International

Sales Engine International 8.0
Based on 1 answer
Some of the actions require you to be in a specific section before actions are available to you, like adding a list. You first have to navigate to that section for options to be available to you
Anonymous | TrustRadius Reviewer

Reliability and Availability

Customer.io

No score
No answers yet
No answers on this topic

Sales Engine International

Sales Engine International 10.0
Based on 1 answer
Manticore hardly ever has "product down time" and almost never during a normal work day for our company
Anonymous | TrustRadius Reviewer

Performance

Customer.io

No score
No answers yet
No answers on this topic

Sales Engine International

Sales Engine International 10.0
Based on 1 answer
Email campaigns are deployed instantly when you launch, unlike other Marketing Automation tools I've used in the past that queue emails in batches and can take hours to complete a send
Anonymous | TrustRadius Reviewer

Support Rating

Customer.io

No score
No answers yet
No answers on this topic

Sales Engine International

Sales Engine International 10.0
Based on 1 answer
The Manticore team is very knowledgeable, I haven't had an issue where a ticket was left unanswered or unresolved
Anonymous | TrustRadius Reviewer

Online Training

Customer.io

No score
No answers yet
No answers on this topic

Sales Engine International

Sales Engine International 10.0
Based on 1 answer
Training was done online, but was one-on-one, giving me a lot of time to ask very specific product questions. They also walk you through setting up a test campaign, email, and landing page
Anonymous | TrustRadius Reviewer

Implementation Rating

Customer.io

No score
No answers yet
No answers on this topic

Sales Engine International

Sales Engine International 10.0
Based on 1 answer
It was the easiest integration and implementation that I've ever experienced. I've implemented other CRM integrated services before that provided the same services as Manticore that were extremely technical and expensive to integrate with Salesforce.com or Microsoft CRM Dynamics, or just plain couldn't integrate
Anonymous | TrustRadius Reviewer

Alternatives Considered

Customer.io

Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against any other drip email provider because they really have all the key elements you need to make it work.
Sean Anderson | TrustRadius Reviewer

Sales Engine International

We migrated to Marketo approximately 6 months
ago, and were extremely happy with the change. Besides the higher sticker
price and the "everything's a sales pitch" communications from
Marketo, we can't find any fault.

Sales
Engine International - Manticore (commonly referred to as Manti-beast
internally) created many problems for us. And while they did integrate
with our Microsoft Dynamics environment, the software quickly ate through our
purchased storage and forced us to constantly purchase more. That alone
cost us many hundreds of dollars in Microsoft Dynamics CRM storage every year.
And, when confronted about it, Manticore support flat out lied about how
much storage their activities were taking up in our system. So, while it
integrates, it's a very poor integration.
Anonymous | TrustRadius Reviewer

Return on Investment

Customer.io

  • Fast testing for new products to specific groups. It saves a lot of time and money.
  • Removed workload from marketing = more time to make it better.
  • Better contact with specific groups, seeing a increase in sales because of this.
Mike Koolwijk | TrustRadius Reviewer

Sales Engine International

  • Errors in forms led to a decrease in registrations - found workaround to correct it, but was never informed of certain incompatibilities
  • Reports have been inaccurate and very inflexible, and have not allowed for reliable forecasting/planning
Anonymous | TrustRadius Reviewer

Pricing Details

Customer.io

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Sales Engine International

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Customer.io
9.5
Sales Engine International
3.1

Likelihood to Renew

Customer.io
Sales Engine International
10.0

Usability

Customer.io
Sales Engine International
8.0

Reliability and Availability

Customer.io
Sales Engine International
10.0

Performance

Customer.io
Sales Engine International
10.0

Support Rating

Customer.io
Sales Engine International
10.0

Online Training

Customer.io
Sales Engine International
10.0

Implementation Rating

Customer.io
Sales Engine International
10.0

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