What users are saying about
28 Ratings
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Score 8.8 out of 100
5 Ratings
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Score 9 out of 100

Feature Set Ratings

    Email & Online Marketing

    Customer.io

    Feature Set Not Supported
    N/A
    2.3

    Sales Engine International

    23%
    Sales Engine International ranks higher in 4/4 features

    WYSIWYG email editor

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Landing pages

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Email deliverability reporting

    N/A
    0 Ratings
    1.0
    10%
    2 Ratings

    List management

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Lead Management

    Customer.io

    Feature Set Not Supported
    N/A
    2.3

    Sales Engine International

    23%
    Sales Engine International ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Lead scoring and grading

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Data quality management

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Automated sales alerts and tasks

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Campaign Management

    Customer.io

    Feature Set Not Supported
    N/A
    1.0

    Sales Engine International

    10%
    Sales Engine International ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Event/webinar marketing

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Social Media Marketing

    Customer.io

    Feature Set Not Supported
    N/A
    1.0

    Sales Engine International

    10%
    Sales Engine International ranks higher in 1/1 features

    Social sharing and campaigns

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Reporting & Analytics

    Customer.io

    Feature Set Not Supported
    N/A
    1.0

    Sales Engine International

    10%
    Sales Engine International ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Standard reports

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Custom reports

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Platform & Infrastructure

    Customer.io

    Feature Set Not Supported
    N/A
    1.5

    Sales Engine International

    15%
    Sales Engine International ranks higher in 4/4 features

    API

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Role-based workflow & approvals

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Customizability

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Integration with Microsoft Dynamics CRM

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Attribute Ratings

    • Customer.io is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.9

    Customer.io

    99%
    8 Ratings
    3.1

    Sales Engine International

    31%
    3 Ratings

    Likelihood to Renew

    Customer.io

    N/A
    0 Ratings
    10.0

    Sales Engine International

    100%
    2 Ratings

    Usability

    Customer.io

    N/A
    0 Ratings
    8.0

    Sales Engine International

    80%
    1 Rating

    Availability

    Customer.io

    N/A
    0 Ratings
    10.0

    Sales Engine International

    100%
    2 Ratings

    Performance

    Customer.io

    N/A
    0 Ratings
    10.0

    Sales Engine International

    100%
    2 Ratings

    Support Rating

    Customer.io

    N/A
    0 Ratings
    10.0

    Sales Engine International

    100%
    2 Ratings

    Online Training

    Customer.io

    N/A
    0 Ratings
    10.0

    Sales Engine International

    100%
    1 Rating

    Implementation Rating

    Customer.io

    N/A
    0 Ratings
    10.0

    Sales Engine International

    100%
    2 Ratings

    Likelihood to Recommend

    Customer.io

    This tool is well-suited for companies looking to run email marketing campaigns or send out newsletters regularly to their users/customers. The workflow setup is especially useful for companies who want to send specific emails based on user behavior - i.e. they've not logged in recently, have bought a specific product, haven't opened any emails, etc. This could also be useful for freelancers like me since you can create different workspaces within Customer.io. I have configured it this way to handle email marketing for a few of my clients, and the software keeps everything organized and separate. This might not be the best tool for small businesses, considering the price. It may be better to start out with a cheaper email marketing tool, and then if/when necessary, scale-up with a tool like Customer.io.
    Read full review

    Sales Engine Media

    We used the Manticore Marketing Automation solution for almost/just over 2 years, and initially, it was a great solution. Everything just seemed to work. When Manticore Technology, Inc. and Sales Engine International merged on May 31st of 2012, the overall product quality began to decline. As browsers and other programs (like our CRM environment) went through updates and new releases, Manticore just didn't keep up. Parts of the program became incompatible with certain browsers, forcing us to change where and how we logged into the back-end of the system. It was a silly workaround, but not the end of the world. When we learned that other client-facing portions didn't work with certain browsers, we brought it to their attention, and were told that we needed to find some way to work with it, and that the changes to the system were not possible. We ended up having to change our 200+ landing pages/forms, and could no longer have the State/Province field as a required field for registrations. That is just one example of our experience, and there have been others that are just as troublesome.
    Read full review

    Pros

    Customer.io

    • Managing users, attributes and events. You are easily able to modify any user, based on their ID, and add or remove attributes, assign events to them. That makes it very easy to segment later and to assign them to several campaigns based on behavior. Just a warning: this integration isn't so easy (at least it wasn't for us).
    • Creating workflows of campaigns is very easy. You can quickly create behavioral campaigns based on attributes, segments and add elements to the workflow. You can send an email, then wait, then send another, then exit the campaign if they converted, etc. The workflow is easy to configure and very powerful for automation.
    • We don't use many email templates (we make them in MJML) but it's very easy to add senders, to change templates and in general to test designs.
    • Deliverability works very well, at least for us. It sends emails pretty fast and without issues.
    • Exporting is very quick and easy. Importing wasn't a feature until recently, but it works well too.
    • Seeing activity it's also useful. In general, logs are awesome (be it of a customer, of activity on the site, email sends, etc.).
    • We don't use environments, but it might be very useful for a bigger company.
    Read full review

    Sales Engine Media

    • Awesome integration with CRM/SFDC.
    • Support is US-based, free with subscription, and very helpful.
    • Best workflow capability (drag and drop) I've seen in any comparable product.
    • Custom templates are available for purchase and are great for branding.
    • Easy to use landing pages.
    Read full review

    Cons

    Customer.io

    • Push notifications are very rudimentary. Everything has to be done by hand unless you're sending an extremely simple message.
    • A bit too email centric.
    • Lacks an ability to schedule messages on a daily, weekly, etc. basis.
    Read full review

    Sales Engine Media

    • List Building for Resends - I like to resend my email campaigns to non-openers and there is no easy way to pull this list within Manticore (If did not open this email is not an option). Typically I pull the report for the campaign, then re-import my list of non-openers to create a new list.
    Read full review

    Pricing Details

    Customer.io

    Starting Price

    $150 per month

    Editions & Modules

    Customer.io editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Our basic plan starts at $150 a month and includes 8,000 profiles and up to a million messages. Our premium plan, ideal for high-growth companies looking for greater control over their messaging outcomes includes an annual contract, a 90-day onboarding program, and more. Our enterprise plan, ideal for at-scale companies looking to create world-class customer experiences includes a dedicated CSM, managed infrastructure, and more.

      Sales Engine International

      Starting Price

      Editions & Modules

      Sales Engine International editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Customer.io

        No answers on this topic

        Sales Engine Media

        I've been incredibly pleased with Manticore/SEI and have selected them at several companies now. It's worked in a variety of different business environments, both big and small, and everyone on both the sales and marketing side have been extremely pleased with the results
        Read full review

        Usability

        Customer.io

        No answers on this topic

        Sales Engine Media

        Some of the actions require you to be in a specific section before actions are available to you, like adding a list. You first have to navigate to that section for options to be available to you
        Read full review

        Reliability and Availability

        Customer.io

        No answers on this topic

        Sales Engine Media

        Manticore hardly ever has "product down time" and almost never during a normal work day for our company
        Read full review

        Performance

        Customer.io

        No answers on this topic

        Sales Engine Media

        Email campaigns are deployed instantly when you launch, unlike other Marketing Automation tools I've used in the past that queue emails in batches and can take hours to complete a send
        Read full review

        Support Rating

        Customer.io

        No answers on this topic

        Sales Engine Media

        The Manticore team is very knowledgeable, I haven't had an issue where a ticket was left unanswered or unresolved
        Read full review

        Online Training

        Customer.io

        No answers on this topic

        Sales Engine Media

        Training was done online, but was one-on-one, giving me a lot of time to ask very specific product questions. They also walk you through setting up a test campaign, email, and landing page
        Read full review

        Implementation Rating

        Customer.io

        No answers on this topic

        Sales Engine Media

        It was the easiest integration and implementation that I've ever experienced. I've implemented other CRM integrated services before that provided the same services as Manticore that were extremely technical and expensive to integrate with Salesforce.com or Microsoft CRM Dynamics, or just plain couldn't integrate
        Read full review

        Alternatives Considered

        Customer.io

        Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against any other drip email provider because they really have all the key elements you need to make it work.
        Read full review

        Sales Engine Media

        We migrated to Marketo approximately 6 months
        ago, and were extremely happy with the change. Besides the higher sticker
        price and the "everything's a sales pitch" communications from
        Marketo, we can't find any fault.

        Sales
        Engine International - Manticore (commonly referred to as Manti-beast
        internally) created many problems for us. And while they did integrate
        with our Microsoft Dynamics environment, the software quickly ate through our
        purchased storage and forced us to constantly purchase more. That alone
        cost us many hundreds of dollars in Microsoft Dynamics CRM storage every year.
        And, when confronted about it, Manticore support flat out lied about how
        much storage their activities were taking up in our system. So, while it
        integrates, it's a very poor integration.
        Read full review

        Return on Investment

        Customer.io

        • Fast testing for new products to specific groups. It saves a lot of time and money.
        • Removed workload from marketing = more time to make it better.
        • Better contact with specific groups, seeing a increase in sales because of this.
        Read full review

        Sales Engine Media

        • Errors in forms led to a decrease in registrations - found workaround to correct it, but was never informed of certain incompatibilities
        • Reports have been inaccurate and very inflexible, and have not allowed for reliable forecasting/planning
        Read full review

        Screenshots

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