What users are saying about
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17 Ratings

CustomerSuccessBox

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17 Ratings
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Score 9.6 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

CustomerSuccessBox

It is the best software if you are a b2b software who is planning to scale customer success department and you are running blind on potential threats for renewal. It also helps you understand which customer is not getting value out of your product. I completely recommend this. Go for it!!!!!
Karthik Jairam | TrustRadius Reviewer

Inbenta Enterprise Search

If you are looking for an enterprise search platform that offers an easy to use interface and if high performance is not really your priority, then I believe Inbenta Enterprise Search would fit your use case. For most other situations, I would recommend using a tried and tested search platform like Apache Solr.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Platform & Infrastructure

CustomerSuccessBox
8.5
Inbenta Enterprise Search
API
CustomerSuccessBox
8.6
Inbenta Enterprise Search
Integration with Salesforce.com
CustomerSuccessBox
8.5
Inbenta Enterprise Search

Customer Data Extraction / Integration

CustomerSuccessBox
9.5
Inbenta Enterprise Search
Product usage
CustomerSuccessBox
9.4
Inbenta Enterprise Search
Help desk / support tickets
CustomerSuccessBox
9.6
Inbenta Enterprise Search

Customer Success Management

CustomerSuccessBox
9.1
Inbenta Enterprise Search
NPS surveys
CustomerSuccessBox
7.9
Inbenta Enterprise Search
Sponsor tracking
CustomerSuccessBox
8.8
Inbenta Enterprise Search
Customer profiles
CustomerSuccessBox
9.2
Inbenta Enterprise Search
Automated workflow
CustomerSuccessBox
9.6
Inbenta Enterprise Search
Customer health scoring
CustomerSuccessBox
9.4
Inbenta Enterprise Search
Customer segmentation
CustomerSuccessBox
9.6
Inbenta Enterprise Search

CSM Reporting & Analytics

CustomerSuccessBox
8.8
Inbenta Enterprise Search
Customer health trends
CustomerSuccessBox
9.1
Inbenta Enterprise Search
Engagement analytics
CustomerSuccessBox
8.6
Inbenta Enterprise Search
Revenue forecasting
CustomerSuccessBox
8.1
Inbenta Enterprise Search
Dashboards
CustomerSuccessBox
9.4
Inbenta Enterprise Search

Pros

CustomerSuccessBox

  • Journey feature will help you automate your manual tasks like auto csm assignments, auto playbook enrolls, email alerts to your clients about new assignments or any set templates, etc.
  • Making a playbook of your process (must be consist of multiple steps) will help you give the visibility of how many clients are stuck in which steps and from when.
  • They are using Metabase for making analytics dashboards where you can make your own dashboard with different filters like Csm activity report, churn dashboard, potential clients report and also using pulse feature in Metabase schedule your daily report to different required people.
Pushpendra Pal | TrustRadius Reviewer

Inbenta Enterprise Search

  • Fairly easy to use interface.
  • Quick to onboard new users, both in terms of access as well as training.
  • The NLP-based semantic search feature is quite impressive.
Anonymous | TrustRadius Reviewer

Cons

CustomerSuccessBox

  • Health aggregation delay can be improved.
  • Calling with csbox software can be improved, it makes touchpoint even if your call from csbox has not picked up, and accordingly changed relationship health.
  • Add more analytics in the playbook like avg time taken to complete each step and there is no option of selecting multiple csms in the filter.
Pushpendra Pal | TrustRadius Reviewer

Inbenta Enterprise Search

  • It is a fairly new tool in the market, so not much market feedback exists for this. This made us apprehensive in using it.
  • The documentation and online forums are bare minimum.
  • Quite buggy when working with multiple sources.
Anonymous | TrustRadius Reviewer

Usability

CustomerSuccessBox

CustomerSuccessBox 9.4
Based on 15 answers
Customer success box is one of the best products we have used as it solves the main problem for us. Use tracking and adoption. The best part about various software integrations is that now we are able to track everything at one single platform with multiple reports, analytics and dashboards.
Anonymous | TrustRadius Reviewer

Inbenta Enterprise Search

No score
No answers yet
No answers on this topic

Support Rating

CustomerSuccessBox

CustomerSuccessBox 9.4
Based on 15 answers
I have created two - three support tickets so far and their response is very very quick. Their team is also very empathetic, understanding and highly motivated towards solving a customer's problem. I would definitely recommend and rate them 10 / 10 for their excellent after sales support. They support for all EST & PST zones.
Karthik Jairam | TrustRadius Reviewer

Inbenta Enterprise Search

No score
No answers yet
No answers on this topic

Alternatives Considered

CustomerSuccessBox

CustomerSuccessBox provides a great UI where I can manage all the activities related to a client in a single window.This helps to update and focus on key tasks related to the client.Small insights graph helps to quickly analyze the client's health towards our product.The customizable filters are a great help in sorting the data.
Sachidanand Chaudhary | TrustRadius Reviewer

Inbenta Enterprise Search

Apache Solr to Inbenta is like Java to Python. Apache Solr is powerful and handles complex search platforms well. Inbenta, on the other hand, is meant to be easy to use and does not lay too much emphasis on performance. If you are a small or medium business, Inbenta may suit your needs better. However, if you wish to manage a large and complex search platform, Solr is the way to go.
Anonymous | TrustRadius Reviewer

Return on Investment

CustomerSuccessBox

  • It has helped in managing large amount of Client data under single platform.
  • It helped in generating valuable insights from data.
  • It is helpful to take proactive actions.
Sachin Agarwal | TrustRadius Reviewer

Inbenta Enterprise Search

  • Enabled our developers to quickly deploy changes to the search model.
  • NLP-powered semantic search feedback provides good actionable insights.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CustomerSuccessBox

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$ 499

Inbenta Enterprise Search

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

CustomerSuccessBox
9.6
Inbenta Enterprise Search
8.0

Usability

CustomerSuccessBox
9.4
Inbenta Enterprise Search

Support Rating

CustomerSuccessBox
9.4
Inbenta Enterprise Search

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