73 Ratings
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Score 8.2 out of 100
14 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • CyberArk Workforce Identity ranks higher in 1 feature set: Identity Management

Identity Management

9.2

CyberArk Workforce Identity

92%
8.0

JumpCloud

80%
CyberArk Workforce Identity ranks higher in 7/7 features

ID-Management Access Control

9.5
95%
4 Ratings
8.0
80%
2 Ratings

ID Management Single-Sign On (SSO)

9.5
95%
3 Ratings
7.0
70%
3 Ratings

Multi-Factor Authentication

9.5
95%
3 Ratings
9.0
90%
3 Ratings

Password Management

9.5
95%
3 Ratings
8.0
80%
2 Ratings

Account Provisioning and De-provisioning

8.5
85%
4 Ratings
8.0
80%
3 Ratings

ID Management Workflow Automation

8.5
85%
4 Ratings
8.0
80%
2 Ratings

ID Risk Management

9.5
95%
4 Ratings
8.0
80%
2 Ratings

Attribute Ratings

  • CyberArk Workforce Identity is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.0

CyberArk Workforce Identity

90%
44 Ratings
8.0

JumpCloud

80%
3 Ratings

Likelihood to Renew

10.0

CyberArk Workforce Identity

100%
2 Ratings

JumpCloud

N/A
0 Ratings

Support Rating

9.0

CyberArk Workforce Identity

90%
8 Ratings
8.0

JumpCloud

80%
2 Ratings

Likelihood to Recommend

CyberArk Workforce Identity

Since the product is especially preferred in the IT department, users have too many prejudices about the product. For this reason, they show a lot of resistance regarding the product. Therefore, detailed documentation on password change, connection to IT applications, virtual machines and network devices, and training to IT staff is essential. The product should definitely be in the financial sector in terms of information security. The data security policies of the institutions go a long way with this product. Here, rather than the size of the institution, the criticality of the data it contains determines whether or not to buy this product.
Evren BOZTEPE | TrustRadius Reviewer

JumpCloud

As we were looking for a new way to manage identity (move away from Active Directory) and replace our current MDM platform, JumpCloud came out on top as it covers a range of capabilities to address our requirements. For identity management, it assists us with getting rid of Active Directory and embedding SSO functionality. For MDM, it covers both MacOS and Windows which is great coverage with a hybrid split. Additionally, it has conditional access policy functionality to help with uplift information security and embedding zero trust.
Anonymous | TrustRadius Reviewer

Pros

CyberArk Workforce Identity

  • Implementation of the Centrify solution for federation with Azure/Office 365 takes about 15 minutes versus the several hours it can take to stand up other solutions.
  • Mobile Device Management (MDM) has granular controls for administrators yet is very easy for our users.
  • I have been in the IT field for over 20 years, and the technical support at Centrify is by far the best I have ever encountered.
  • Granular Multi-factor Authentication (MFA) works perfectly and is easy to set up and maintain.
  • If you ever have to re-federate with Azure/Office 365, it only takes a few minutes, which is amazingly fast in comparison to other solutions we have tried in the past.
  • Establishing SAML assertions is well documented and easily accomplished. If you do run into any issues, Centrify technical support will assist you.
  • Centrify is excellent about proactively sending communications regarding problems and maintenance releases.
  • The Centrify Identity Service solution is constantly being updated and improved to not only bring new features/innovations, but also to make sure that everything is kept safe against the latest security threats.
  • As a customer, I truly get the impression that my business is important to Centrify and they try to be a good business partner.
  • Centrify listens to suggestions regarding the product development. This is true for suggestions regarding the admin/user interface as well as requests for new features.
Aaron Mitchell | TrustRadius Reviewer

JumpCloud

  • Single user directory across all platforms
  • Run scripts on Windows Servers
  • Single sign-on
Anonymous | TrustRadius Reviewer

Cons

CyberArk Workforce Identity

  • Occasionally, I get logged out of Gmail, sometimes in the middle of an email. I'm not sure why it happens, but I think it has something to do with timing out. Which is strange because I'm on email all day. Not sure why.
Alex Kim | TrustRadius Reviewer

JumpCloud

  • Domain name changes are not supported.
  • Change back and forth between user and admin mode.
Anonymous | TrustRadius Reviewer

Pricing Details

CyberArk Workforce Identity

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$4

Starting Price

$3 per user/per month

CyberArk Workforce Identity Editions & Modules

Edition
Analytics$31
App Gateway$31
Endpoints$31
  1. per user/per month
Additional Pricing Details
There are multiple factors that influence price, if you would like a rough estimate of your specific use-case please contact us at https://www.centrify.com/about-us/contact.

JumpCloud

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

JumpCloud Editions & Modules

Additional Pricing Details

Likelihood to Renew

CyberArk Workforce Identity

CyberArk Workforce Identity 10.0
Based on 2 answers
Centrify is central to creating efficiency and safety for our clients and internally. To remove it would cause a massive disturbance in the lives of our employees and our clients.
Anonymous | TrustRadius Reviewer

JumpCloud

No score
No answers yet
No answers on this topic

Support Rating

CyberArk Workforce Identity

CyberArk Workforce Identity 9.0
Based on 8 answers
The support staff thus far has been very helpful. At times I feel they are driving the process forward without my intervention or constant reminder, which is nice to have in a company for a change. Most support seems to be a hassle but so far Centrify appears to treat your project as their own project.
Anonymous | TrustRadius Reviewer

JumpCloud

JumpCloud 8.0
Based on 2 answers
Didn't need or use it.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CyberArk Workforce Identity

Centrify offered us more for our money by being more than just an SSO platform. There were several other features included such as MDM and MFA. This started other initiatives for us and felt the other solutions we evaluated would not have been able to provide.
Anonymous | TrustRadius Reviewer

JumpCloud

Anonymous | TrustRadius Reviewer

Return on Investment

CyberArk Workforce Identity

  • CyberArk Workforce Identity provides secure access to on-premises and cloud applications. The platform is highly scalable and works well for companies of any size.
  • I can classify and label data. Also keep track of activity in shared applications and data, to know exactly who accesses each of the files.
Anonymous | TrustRadius Reviewer

JumpCloud

  • Saves time from managing users in multiple places.
  • Reduces the number of components involved in the scope of PCI Certification.
  • Helps users access numerous systems, all using the same credentials.
Anonymous | TrustRadius Reviewer

Screenshots

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