CyberCPR vs. Webroot Antivirus

[We use CyberCPR] for investigations on IT that are totally compromised. Using the cloud solution, you can be up and running in minutes with the advantage of being able to access the tool from anywhere on the internet. New users are onboarded quickly and can pick it up fast. It scales well from 3 users to 500 and the server load looks low.

Webroot SecureAnywhere is a good solution for those wanting to protect their endpoints from viruses and malware. It also works great for MSPS as you can manage all clients in a single portal. You have the option for DNS protection and web browser filtering as well. This would also work well in any small business.

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• Clean UI
• Easy to use
• Fast user onboarding
• Managed communications well

• Webroot checks all search result links and delivers warnings or approvals to users. This means Webroot is thorough and assists to keep users familiar with any potential problem sites.
• Webroot is easily activated as a Chrome or browser extension to ensure ease of access.
• Webroot monitors activity and will send updates to the IT department to keep them privy of any potential problems.

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• API development has been a long time coming

• Webroot could do a better job of working on their integration partnerships with companies like LabTech (now known as Automate). Many times we make it through 2 or 3 levels of support before one of the parties says "oh well you need to talk to LabTech about this" or vice versa. That can be frustrating for partners when trying to understand and resolve issues between the two applications.
• Cryptolocker/ransomware is a hot topic and I will say that Webroot has provided us with adequate protection when we first started using in 2014. I understand the complexities and challenges AV companies face with new threats being created everyday. I do want to point out that there have been instances where Webroot has not been able to stop one of those types of attacks. After talking with support - it was clear that they had no good answer as to why that particular threat was not stopped and quarantined.
• Support for the enterprise side of Webroot can be daunting at times. Response times are hit or miss depending on the severity of the issue. Sometimes you get a great support engineer who will go above and beyond - sometimes I ask myself how this person is even employed with the lack of communication skills or actual interest in helping resolve partner issues.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

There is nothing perfect in this world, but Webroot Antivirus + Internet Security Complete (SecureAnywhere) is easy to use in comparison to others. Also Webroot tech support is only a phone call away. There have been several times I ran into an issue, but tech support as there to help resolve the issue.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We have not had to use Webroot support much over the years. The one or two times we did we were referred to online documentation and in a somewhat condescending manner in one case and in another case, the support person did not demonstrate much knowledge of their product and referred us to the user community for support.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It's simpler to use, doesn't cost vast sums (it's about 1/10 of the others looked at). Users like the cleaner UI and it's not complicated

While we consider alternatives from time to time when putting together our budget, we haven't felt the need to thoroughly test a competitor since webroot has been working well for us and we are comfortable with the pricing.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It's low cost means the ROI is higher
• The security means when needed, its there and ready to be used.
• The deployment options mean you can choose one to match budget.

• It has had a mostly positive impact as we have not had any breaches.
• The only negative impact has been when Webroot Antivirus + Internet Security Complete (SecureAnywhere) changed something on their end that caused one of our business applications to not be usable by end-users. That cost our business a fair amount as it took 4 days before it could be used again.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info