Cynergy Service Desk Software vs. Zendesk Suite
Cynergy Service Desk Software vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cynergy Service Desk Software | N/A | Cynergy is help desk software recently (2014) acquired by Epazz, Inc. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
Cynergy Service Desk Software | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Cynergy Service Desk Software | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Cynergy Service Desk Software | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cynergy Service Desk Software | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Cynergy Service Desk Software | Zendesk Suite | |
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Likelihood to Recommend | Epazz, Inc No answers on this topic | Zendesk |
Pros | Epazz, Inc No answers on this topic | Zendesk |
Cons | Epazz, Inc No answers on this topic | Zendesk |
Likelihood to Renew | Epazz, Inc No answers on this topic | Zendesk |
Usability | Epazz, Inc No answers on this topic | Zendesk |
Reliability and Availability | Epazz, Inc No answers on this topic | Zendesk |
Performance | Epazz, Inc No answers on this topic | Zendesk |
Support Rating | Epazz, Inc No answers on this topic | Zendesk |
Online Training | Epazz, Inc No answers on this topic | Zendesk |
Implementation Rating | Epazz, Inc No answers on this topic | Zendesk |
Alternatives Considered | Epazz, Inc No answers on this topic | Zendesk |
Return on Investment | Epazz, Inc No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |