What users are saying about
39 Ratings
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165 Ratings
39 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Symantec Endpoint Security

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165 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Feature Set Ratings

    Endpoint Security

    Darktrace

    Feature Set Not Supported
    N/A
    7.9

    Symantec Endpoint Security

    79%
    Symantec Endpoint Security ranks higher in 7/7 features

    Anti-Exploit Technology

    N/A
    0 Ratings
    7.9
    79%
    36 Ratings

    Endpoint Detection and Response (EDR)

    N/A
    0 Ratings
    8.5
    85%
    38 Ratings

    Centralized Management

    N/A
    0 Ratings
    8.2
    82%
    40 Ratings

    Hybrid Deployment Support

    N/A
    0 Ratings
    7.4
    74%
    28 Ratings

    Infection Remediation

    N/A
    0 Ratings
    7.4
    74%
    39 Ratings

    Vulnerability Management

    N/A
    0 Ratings
    7.8
    78%
    35 Ratings

    Malware Detection

    N/A
    0 Ratings
    8.4
    84%
    40 Ratings

    Attribute Ratings

    • Darktrace is rated higher in 1 area: Support Rating
    • Symantec Endpoint Security is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.0

    Darktrace

    70%
    8 Ratings
    7.1

    Symantec Endpoint Security

    71%
    69 Ratings

    Likelihood to Renew

    Darktrace

    N/A
    0 Ratings
    9.1

    Symantec Endpoint Security

    91%
    4 Ratings

    Usability

    Darktrace

    N/A
    0 Ratings
    9.1

    Symantec Endpoint Security

    91%
    5 Ratings

    Availability

    Darktrace

    N/A
    0 Ratings
    9.0

    Symantec Endpoint Security

    90%
    4 Ratings

    Support Rating

    9.4

    Darktrace

    94%
    4 Ratings
    2.8

    Symantec Endpoint Security

    28%
    23 Ratings

    Implementation Rating

    Darktrace

    N/A
    0 Ratings
    6.4

    Symantec Endpoint Security

    64%
    2 Ratings

    Likelihood to Recommend

    Darktrace

    I think if you manage a large number of mailboxes, you need a reliable solution to protect corporate email from any threat. This solution uses AI to analyze emails to check if they're safe or if it's a risk for the organization. It has a good UI (all in English), and the more you're using it, the more you get. There are a lot of metrics and indicators to help the email security admin.
    Antonio Rodriguez | TrustRadius Reviewer

    Symantec Endpoint Security

    Symantec Endpoint Security is a well-rounded product that provides a significant amount of functionality and covers many of our endpoint needs without needing to resort to multiple vendors that might clash in unpredictable ways when ultimately deployed to the endpoints in our estate. The default policies are adequate and tuning these requires some time as with all similar EDR products but the product is flexible enough to allow very granular whitelisting/blacklisting which is great. Low resource requirements are also fantastic and we've not had many complaints from developers who were getting slowed down when compiling complex code with other previous solutions.
    Anonymous | TrustRadius Reviewer

    Pros

    Darktrace

    • Monitors your network for unusual behaviour; as it learns what is normal for your network, you don't need to worry too much about things that are normal for your organisation, but might be considered odd in other places, triggering as alarms. It can also detect more subtle changes such as a device accessing a server but at an unusual time.
    • There are a large number of models that are used to create the alerts, which can all be customised, and you can also create your own from scratch, to allow you to tailor it perfectly to your situation.
    Anonymous | TrustRadius Reviewer

    Symantec Endpoint Security

    • The virus and spyware protection has worked well for us, catching several things and quarantining the items or cleaning them.
    • The virus definitions very rarely fail to update for the users, so I feel confident that my client machines are kept up to date.
    • I like the report I get daily telling me about threats found and action taken without having to login to the console to look it up myself.
    Debbie Johnson | TrustRadius Reviewer

    Cons

    Darktrace

    • Really had a poor time of identifying devices and what the device's purpose was - a simple nmap scan did a better job. The problem is they expect you to fine-tune the results - which is exactly what you would expect - but day one it found over 2,000 servers (and I only have 112).
    • Really had a hard time separating network traffic into locations - I use distinct subnets for my buildings, but there was no good way to create a logical map of my traffic internally. Did not garner a sense of trust that it was seeing everything.
    • Sat through a few "analyst" reports - which showed me possible threats in my environment. I am already using a few open source tools, and they actually found more than the analyst reports. Also, there was no way to get the reports on your own - you had to work through their analysts to get the information.
    Matthew Frederickson | TrustRadius Reviewer

    Symantec Endpoint Security

    • The system should have a better ability to auto repair, if an item is malfunctioning it should auto reinstall.
    • The cloud platform and the server do not talk well to each other and it would be great to get the same data on both platforms, this may be due to version though.
    • It seems the whitelisting on the cloud platform could use some work.
    Sean Muller | TrustRadius Reviewer

    Pricing Details

    Darktrace

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Symantec Endpoint Security

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Darktrace

    No score
    No answers yet
    No answers on this topic

    Symantec Endpoint Security

    Symantec Endpoint Security 9.1
    Based on 4 answers
    Best of Breed. Symantec Endpoint Protection beats all other end point products I have used, tested and seen in presentation at this point in time.
    Anonymous | TrustRadius Reviewer

    Usability

    Darktrace

    No score
    No answers yet
    No answers on this topic

    Symantec Endpoint Security

    Symantec Endpoint Security 9.1
    Based on 5 answers
    Symantec Endpoint Protection centralized management console provides easy to follow, clean, and modern HTML5 based interface. All functionality required to manage Symantec Endpoint Protection is available and presented through this management interface. The Symantec Endpoint Protection provides many roles out of the box and presents relevant information based on the user role. Symantec Endpoint Protection can benefit from further scripting/automation interface development.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Darktrace

    No score
    No answers yet
    No answers on this topic

    Symantec Endpoint Security

    Symantec Endpoint Security 9.0
    Based on 4 answers
    We've used it for years and the software is easy to use. The dashboard is easy to read, and you can easily figure out where to go to troubleshoot or deploy software. Symantec is there for emergencies like backup restoration or file retrieval. It's pretty low maintenance. Symantec is there when your IT infrastructure needs it
    Anonymous | TrustRadius Reviewer

    Support Rating

    Darktrace

    Darktrace 9.4
    Based on 4 answers
    Darktrace support is excellent in my experience. They send a competent engineer on-site to provide on-boarding training. They were also very responsive in responding to questions and concerns. Having an individual point of contact who is a competent network and security engineer is not a common experience, at least for me.
    Anonymous | TrustRadius Reviewer

    Symantec Endpoint Security

    Symantec Endpoint Security 2.8
    Based on 23 answers
    Support is completely awful! You can never get anyone to help if you can even find a number to call. The support web portal is a joke and their response time if you're even able to submit a ticket is ridiculously slow.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Darktrace

    No score
    No answers yet
    No answers on this topic

    Symantec Endpoint Security

    Symantec Endpoint Security 6.4
    Based on 2 answers
    Use a third party deployment tool and not the deployment option within the SEP Manager itself.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Darktrace

    The Darktrace user interface was improved. Darktrace provides more metrics and more info to decide if an email is malicious or not in doubt case. Darktrace provides a lot of info about the email being analyzed, if there was a previous communication between both parts before for example, it's so easy to deploy.
    Antonio Rodriguez | TrustRadius Reviewer

    Symantec Endpoint Security

    Symantec Endpoint Security offers very similar features to the above products, they all do the same thing in terms of protecting your endpoints against cybersecurity threats. Installation wise the products all install from a central management system and report back to this for central reporting. Ultimately we choose Symantec as the reseller was able to offer additional incentives which made their pricing very competitive.
    Tony Ryan | TrustRadius Reviewer

    Return on Investment

    Darktrace

    • Darktrace is covering some lack of security issues.
    • Darktrace helps the company to follow some compliance obligations.
    • Darktrace can't solve all issues. It needs to work with other Security tools (e.g Splunk).
    Fabio Silva | TrustRadius Reviewer

    Symantec Endpoint Security

    • The ROI from deploying this has led to fewer security issues which reduces costs.
    • Keeping track of security issues and how the were remedied is easier.
    • Deskside support can work with end users easily if something is triggered and this allows us to not have to overstaff.
    Eric Krueger | TrustRadius Reviewer

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