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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Darktrace

    Score8.3 out of 10
    N/ADarktrace AI interrupts in-progress cyber-attacks, including ransomware, email phishing, and threats to cloud environments. It's able to detect and establish baselines for your organization so it can make the distinction between what is and what isn't normal network activity for your organization. This allows it to tackle complex cyber-attacks as they happen and prevent future cyber-attacks from happening.N/A

    UserIQ

    Score8 out of 10
    N/AUserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. According to the vendor, key benefits include: effectively scale onboarding increase feature usage accelerate time-to-value ultimately drive more revenue throughout the customer journeyN/A
    Pricing
    DarktraceUserIQ
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    DarktraceUserIQ
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    DarktraceUserIQ
    Considered Both Products
    Darktrace
    No answer on this topic
    UserIQ
    No answer on this topic
    Key User Insights
    Would buy again
    90%
    Would buy again
    9 Answers
    No answers on this topic
    Delivers good value for the price
    86%
    Delivers good value for the price
    6 Answers
    No answers on this topic
    Happy with the feature set
    90%
    Happy with the feature set
    9 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    80%
    Lived up to sales and marketing promises
    8 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    10 Answers
    No answers on this topic
    Features
    DarktraceUserIQ
    Security
    Comparison of Security features of Darktrace and UserIQ
    Feature
    Darktrace
    -
    Ratings
    UserIQ
    10.0
    3 Ratings
    16% above category average
    Role-based user permissions00 Ratings10.03 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Darktrace and UserIQ
    Feature
    Darktrace
    -
    Ratings
    UserIQ
    9.3
    5 Ratings
    7% above category average
    API00 Ratings7.14 Ratings
    Integration with Salesforce.com00 Ratings10.03 Ratings
    Integration with Marketo00 Ratings9.01 Ratings
    Integration with Eloqua00 Ratings10.01 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Darktrace and UserIQ
    Feature
    Darktrace
    -
    Ratings
    UserIQ
    7.8
    4 Ratings
    11% below category average
    Product usage00 Ratings8.04 Ratings
    Help desk / support tickets00 Ratings7.54 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Darktrace and UserIQ
    Feature
    Darktrace
    -
    Ratings
    UserIQ
    8.0
    4 Ratings
    7% below category average
    NPS surveys00 Ratings7.14 Ratings
    Sponsor tracking00 Ratings9.01 Ratings
    Customer profiles00 Ratings8.53 Ratings
    Automated workflow00 Ratings6.14 Ratings
    Internal collaboration00 Ratings9.02 Ratings
    Customer health scoring00 Ratings9.04 Ratings
    Customer segmentation00 Ratings7.54 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Darktrace and UserIQ
    Feature
    Darktrace
    -
    Ratings
    UserIQ
    9.5
    3 Ratings
    12% above category average
    Customer health trends00 Ratings10.02 Ratings
    Engagement analytics00 Ratings8.53 Ratings
    Revenue forecasting00 Ratings10.01 Ratings
    Dashboards00 Ratings9.53 Ratings
    Best Alternatives
    DarktraceUserIQ
    Small Businesses
    No answers on this topic
    ClientSuccess
    Score6 out of 10
    Medium-sized Companies
    SolarWinds NetFlow Traffic Analyzer (NTA)
    Score8.6 out of 10
    ChurnZero
    Score7.9 out of 10
    Enterprises
    SolarWinds NetFlow Traffic Analyzer (NTA)
    Score8.6 out of 10
    Gainsight CS
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DarktraceUserIQ
    Likelihood to Recommend
    8.0
    (13 ratings)
    7.5
    (6 ratings)
    Likelihood to Renew
    9.7
    (2 ratings)
    -
    (0 ratings)
    Usability
    6.5
    (3 ratings)
    8.1
    (2 ratings)
    Support Rating
    7.0
    (3 ratings)
    9.5
    (2 ratings)
    User Testimonials
    DarktraceUserIQ
    Likelihood to Recommend
    Darktrace
    Darktrace is a product well suited for the vast majority of infrastructures and helps monitoring and responding to threats based on the network in a very elastic way. This is a product based on on-premise infrastructures that hosts its machines locally, of course it can be technically difficult to monitor an entire On-Cloud infrastructure but even there there's room for sensors and monitoring, not to mention the SaaS and mail integration that completes the product.
    Incentivized
    Read full review
    UserIQ
    In UserIQ campaigns, you can probably create whatever content you have in mind for your campaigns using IFrames. You can probably implement whatever content you have in mind for your campaigns using IFrames in UserIQ campaigns.
    Incentivized
    Read full review
    Pros
    Darktrace
    • Uses it Al model UEBA to detect anomalies in the behaviour of not only the users in a corporate network but also the routers, servers, and endpoints in that network.
    • Provides a visualisation of both egress and outbound network traffics flowing in and out of the organisation.
    • Darktrace comes with it autonomous AI model detection and responses capabilities.
    • Darktrace as an AI next generation NDR solution, prevents ,contains and quarantines malicious traffics from and into the corporate network.
    Read full review
    UserIQ
    • Have a really easy way to tag features and know what you're tracking.
    • Great, simple user walkthroughs that you can plug into your app to improve onboarding or increase feature adoption.
    • Some interesting dashboard views and you can slice users/accounts many different ways.
    • Pretty user-friendly interface.
    • Easy to collect qualitative data (nps, survey, etc.).
    Incentivized
    Read full review
    Cons
    Darktrace
    • There are few areas that I would say need to be improved; their customer support portal allows you to log tickets with any suggestions or things you feel the product is missing, and they will generally show you how to achieve what you want, or in some cases, introduce it as a feature in a later update.
    Incentivized
    Read full review
    UserIQ
    • Getting the hang of the walkthroughs took me awhile and was hard for me to understand, but now I understand and love them!
    Incentivized
    Read full review
    Likelihood to Renew
    Darktrace
    It's a powerfull product that help administrators to provide email security to our organization.
    Good metrics about received emails that help us to determine in doubt case if the email is a false positive or it's malware.
    They're improving the product releasing continuous updates and have mobile phone app to manage it.
    Incentivized
    Read full review
    UserIQ
    No answers on this topic
    Usability
    Darktrace
    The Darktrace toolset is very expansive, allowing it to handle many different tasks, but this leads to a user interface that is sometimes not at all intuitive. Icons don't always make sense visually, and the associated tool tips do not always provide enough detail on what action the button performs
    Incentivized
    Read full review
    UserIQ
    This rating is given as to a certain degree it is useful - as in the customer health dashboard and providing a very fast service which is easy to use for our users. However, as mentioned prior, the exportation of this data into presentable information (presentation style) is not really possible without doing yourself via screenshots and interpreting the data.
    Incentivized
    Read full review
    Support Rating
    Darktrace
    Darktrace support is excellent in my experience. They send a competent engineer on-site to provide on-boarding training. They were also very responsive in responding to questions and concerns. Having an individual point of contact who is a competent network and security engineer is not a common experience, at least for me.
    Incentivized
    Read full review
    UserIQ
    Customer service and support is one of the biggest strengths for UserIQ, whenever there has been any issues or confusion, the help service is very effective and friendly to support us and get to a conclusion within no time, hence why the ranking given is extremely high for this factor. I would not say any improvement is needed in terms of this aspect of the company.
    Incentivized
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    Alternatives Considered
    Darktrace
    We did NOT select Darktrace. OSSIM/AlienVault is a more mature product and it provided better intelligence and reporting. The end user interface is much easier to use - and you can tell built form engineers who have had to do the work. My suggestion for anyone considering Darktrace, is to get the price upfront; do a 30/60 onsite trail; and do the same thing, at the same time, with AlienVault. AlientVault will win every time. I say that because that's exactly what I did.
    Incentivized
    Read full review
    UserIQ
    When comparing with the other product of the market we realize UserIQ brings the best outcome beneath the price so we choose UserIQ apart from other products.
    Incentivized
    Read full review
    Return on Investment
    Darktrace
    • One big positive is how it helps us with the security assessments that clients have done on us. They are looking to see if we know how we might have unusual/malicious traffic running on the network.
    • If you have a small network and only need 1 appliance, it can be a good ROI and peace of mind.
    • You could go down a hole in trying to spend time looking at all of your traffic with this software. You need to focus only on what it is showing as potential bad traffic.
    Incentivized
    Read full review
    UserIQ
    • UserIQ has let us communicate more effectively with our customers. We have seen a reduction in calls to customer service on how to utilize and update items on our SaaS UI.
    Incentivized
    Read full review
    ScreenShots