What users are saying about
9 Ratings
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Score 7.8 out of 100
9 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Darwinbox

I would recommend Darwinbox to anyone who is looking for a modern Human Resource Management System (HRMS) for a small to medium size organization, it is power-packed with quite a lot of feature sets that'll help to eradicate and bring down the spending and efforts of managing multiple platforms. But Darwinbox is not that suitable for a larger organization with more than 500 people since there are several other enterprise-grade HRMS solutions that are more robust, scalable and well architected for the larger organization.
Himanshu Shah | TrustRadius Reviewer

Verint Workforce Management

Verint Workforce Management is well suited with Forecasting and combining different work queues, applying shrinkage and Service Level Goals. Where it is less appropriate is viewing the increments of time by 30min intervals in the Forecast section due to our CUIC application only doing 30-minute increments, not 15min or 1hr.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Darwinbox
6.9
Verint Workforce Management
Employee demographic data
Darwinbox
4.6
Verint Workforce Management
Employment history
Darwinbox
6.1
Verint Workforce Management
Job profiles and administration
Darwinbox
7.0
Verint Workforce Management
Workflow for transfers, promotions, pay raises, etc.
Darwinbox
6.1
Verint Workforce Management
Organizational charting
Darwinbox
9.0
Verint Workforce Management
Organization and location management
Darwinbox
8.5
Verint Workforce Management

Payroll Management

Darwinbox
7.0
Verint Workforce Management
Pay calculation
Darwinbox
6.1
Verint Workforce Management
Support for external payroll vendors
Darwinbox
6.6
Verint Workforce Management
Off-cycle/On-Demand payment
Darwinbox
7.1
Verint Workforce Management
Benefit plan administration
Darwinbox
6.1
Verint Workforce Management
Salary revision and increment management
Darwinbox
8.0
Verint Workforce Management
Reimbursement management
Darwinbox
8.5
Verint Workforce Management

Leave and Attendance Management

Darwinbox
8.3
Verint Workforce Management
Approval workflow
Darwinbox
8.0
Verint Workforce Management
Balance details
Darwinbox
9.0
Verint Workforce Management
Annual carry-forward and encashment
Darwinbox
8.0
Verint Workforce Management

Employee Self Service

Darwinbox
7.9
Verint Workforce Management
View and generate pay and benefit information
Darwinbox
8.0
Verint Workforce Management
Update personal information
Darwinbox
9.0
Verint Workforce Management
View company policy documentation
Darwinbox
8.5
Verint Workforce Management
Employee recognition
Darwinbox
6.6
Verint Workforce Management
View job history
Darwinbox
7.5
Verint Workforce Management

Asset Management

Darwinbox
6.6
Verint Workforce Management
Tracking of all physical assets
Darwinbox
6.6
Verint Workforce Management

HR Reporting

Darwinbox
9.0
Verint Workforce Management
Report builder
Darwinbox
9.0
Verint Workforce Management
Pre-built reports
Darwinbox
9.0
Verint Workforce Management
Ability to combine HR data with external data
Darwinbox
9.0
Verint Workforce Management

Onboarding

Darwinbox
8.0
Verint Workforce Management
New hire portal
Darwinbox
10.0
Verint Workforce Management
Manager tracking tools
Darwinbox
6.0
Verint Workforce Management

Performance and Goals

Darwinbox
8.5
Verint Workforce Management
Corporate goal setting
Darwinbox
9.0
Verint Workforce Management
Individual goal setting
Darwinbox
9.0
Verint Workforce Management
Line-of sight-visibility
Darwinbox
8.0
Verint Workforce Management
Performance tracking
Darwinbox
8.0
Verint Workforce Management

Performance Management

Darwinbox
7.4
Verint Workforce Management
Performance plans
Darwinbox
8.0
Verint Workforce Management
Performance improvement plans
Darwinbox
7.0
Verint Workforce Management
Review status tracking
Darwinbox
7.0
Verint Workforce Management
Review reminders
Darwinbox
7.0
Verint Workforce Management
Multiple review frequency
Darwinbox
8.0
Verint Workforce Management

Succession Planning

Darwinbox
8.3
Verint Workforce Management
Create succession plans/pools
Darwinbox
8.0
Verint Workforce Management
Candidate ranking
Darwinbox
8.0
Verint Workforce Management
Candidate search
Darwinbox
8.0
Verint Workforce Management
Candidate development
Darwinbox
9.0
Verint Workforce Management

Recruiting / ATS

Darwinbox
8.7
Verint Workforce Management
Job Requisition Management
Darwinbox
9.0
Verint Workforce Management
Company Website Posting
Darwinbox
8.0
Verint Workforce Management
Publish to Social Media
Darwinbox
10.0
Verint Workforce Management
Job Search Site Posting
Darwinbox
8.0
Verint Workforce Management
Duplicate Candidate Prevention
Darwinbox
8.0
Verint Workforce Management
Applicant Tracking
Darwinbox
9.0
Verint Workforce Management
Notifications and Alerts
Darwinbox
9.0
Verint Workforce Management

Pros

Darwinbox

  • Easy to use and navigate.
  • Simple and intuitive interface.
  • Covers all HR needs in one software.
Anonymous | TrustRadius Reviewer

Verint Workforce Management

  • Time off scheduling is easy and automated!
  • Adherence is easy to view and manage
  • Forecasting and scheduling are made easy using Verint [Workforce Management]
Stephanie Claycomb | TrustRadius Reviewer

Cons

Darwinbox

  • The user interface and navigation seems a little outdated - it has got tones of features and capabilities but that is let down by the poor UX
  • Migration from the legacy HRMS takes a bit of time and effort, not a super smooth transition given that Darwinbox has limited types/methods available for importing the data from other HRMS while migrating
  • Poor Customer support - Logging in the ticket is easy but getting it done within the SLA is a dream for their team and us as well. The support team is not that responsive and communicative.
Himanshu Shah | TrustRadius Reviewer

Verint Workforce Management

  • There were times that the filter options you've already selected reset when you are changing other filters after and you have to reselect them again.
  • The reporting details under [the] agents status report can be better like adding another filter buttons to filter each report per agent in 1 team instead of reading it all together [on] one page and the next page and so on.
  • I was hoping to see the average handle time of the agents too like, daily, weekly and monthly but it looks like there is no option?
Lem Palomer | TrustRadius Reviewer

Alternatives Considered

Darwinbox

No answers on this topic

Verint Workforce Management

Verint gave us a better integration with our ACD system than Genesys did at the time. This reduced the risk of human errors while inputting ACD statistics. Also, the reporting in Verint is better, giving the contact center management better insight into the day-to-day operation. This has helped justify staff reduction.
Anonymous | TrustRadius Reviewer

Return on Investment

Darwinbox

  • The ability to view the organization structure and functional structure for the entire company.
  • One-stop solution for talent acquisition, payroll, leaves, reimbursements, attendance (time-sheet), holidays, etc. So I don't have to open a lot of different apps.
Anonymous | TrustRadius Reviewer

Verint Workforce Management

  • improved our productivity
  • Reduced cost by making sure we have the right staff scheduled allowing VTO and not paying OT
  • also allows us to meet of KPI's
Gary Haworth | TrustRadius Reviewer

Screenshots

Pricing Details

Darwinbox

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint Workforce Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Darwinbox
6.5
Verint Workforce Management
8.8

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