What users are saying about
20 Ratings
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58 Ratings
20 Ratings
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Score 9 out of 100

Verint Workforce Management

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58 Ratings
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Score 8 out of 100

Feature Set Ratings

    Human Resource Management

    7.5

    Darwinbox

    75%

    Verint Workforce Management

    Feature Set Not Supported
    N/A
    Darwinbox ranks higher in 6/6 features

    Employee demographic data

    6.3
    63%
    3 Ratings
    N/A
    0 Ratings

    Employment history

    7.4
    74%
    3 Ratings
    N/A
    0 Ratings

    Job profiles and administration

    7.8
    78%
    3 Ratings
    N/A
    0 Ratings

    Workflow for transfers, promotions, pay raises, etc.

    7.4
    74%
    3 Ratings
    N/A
    0 Ratings

    Organizational charting

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Organization and location management

    7.9
    79%
    3 Ratings
    N/A
    0 Ratings

    Payroll Management

    8.1

    Darwinbox

    81%

    Verint Workforce Management

    Feature Set Not Supported
    N/A
    Darwinbox ranks higher in 6/6 features

    Pay calculation

    8.1
    81%
    3 Ratings
    N/A
    0 Ratings

    Support for external payroll vendors

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Off-cycle/On-Demand payment

    8.1
    81%
    3 Ratings
    N/A
    0 Ratings

    Benefit plan administration

    8.1
    81%
    3 Ratings
    N/A
    0 Ratings

    Salary revision and increment management

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Reimbursement management

    7.9
    79%
    3 Ratings
    N/A
    0 Ratings

    Leave and Attendance Management

    8.6

    Darwinbox

    86%

    Verint Workforce Management

    Feature Set Not Supported
    N/A
    Darwinbox ranks higher in 3/3 features

    Approval workflow

    8.2
    82%
    3 Ratings
    N/A
    0 Ratings

    Balance details

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Annual carry-forward and encashment

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Employee Self Service

    7.8

    Darwinbox

    78%

    Verint Workforce Management

    Feature Set Not Supported
    N/A
    Darwinbox ranks higher in 5/5 features

    View and generate pay and benefit information

    8.3
    83%
    3 Ratings
    N/A
    0 Ratings

    Update personal information

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    View company policy documentation

    7.6
    76%
    3 Ratings
    N/A
    0 Ratings

    Employee recognition

    7.5
    75%
    3 Ratings
    N/A
    0 Ratings

    View job history

    7.7
    77%
    3 Ratings
    N/A
    0 Ratings

    Asset Management

    8.0

    Darwinbox

    80%

    Verint Workforce Management

    Feature Set Not Supported
    N/A
    Darwinbox ranks higher in 1/1 features

    Tracking of all physical assets

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    HR Reporting

    8.3

    Darwinbox

    83%

    Verint Workforce Management

    Feature Set Not Supported
    N/A
    Darwinbox ranks higher in 3/3 features

    Report builder

    8.4
    84%
    2 Ratings
    N/A
    0 Ratings

    Pre-built reports

    7.9
    79%
    2 Ratings
    N/A
    0 Ratings

    Ability to combine HR data with external data

    8.4
    84%
    2 Ratings
    N/A
    0 Ratings

    Onboarding

    8.0

    Darwinbox

    80%

    Verint Workforce Management

    Feature Set Not Supported
    N/A
    Darwinbox ranks higher in 2/2 features

    New hire portal

    8.9
    89%
    2 Ratings
    N/A
    0 Ratings

    Manager tracking tools

    7.1
    71%
    2 Ratings
    N/A
    0 Ratings

    Performance and Goals

    8.1

    Darwinbox

    81%

    Verint Workforce Management

    Feature Set Not Supported
    N/A
    Darwinbox ranks higher in 4/4 features

    Corporate goal setting

    7.9
    79%
    2 Ratings
    N/A
    0 Ratings

    Individual goal setting

    8.4
    84%
    2 Ratings
    N/A
    0 Ratings

    Line-of sight-visibility

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Performance tracking

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Performance Management

    7.4

    Darwinbox

    74%

    Verint Workforce Management

    Feature Set Not Supported
    N/A
    Darwinbox ranks higher in 5/5 features

    Performance plans

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Performance improvement plans

    7.5
    75%
    2 Ratings
    N/A
    0 Ratings

    Review status tracking

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Review reminders

    6.5
    65%
    2 Ratings
    N/A
    0 Ratings

    Multiple review frequency

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Succession Planning

    7.7

    Darwinbox

    77%

    Verint Workforce Management

    Feature Set Not Supported
    N/A
    Darwinbox ranks higher in 4/4 features

    Create succession plans/pools

    7.5
    75%
    2 Ratings
    N/A
    0 Ratings

    Candidate ranking

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Candidate search

    7.5
    75%
    2 Ratings
    N/A
    0 Ratings

    Candidate development

    7.9
    79%
    2 Ratings
    N/A
    0 Ratings

    Recruiting / ATS

    7.7

    Darwinbox

    77%

    Verint Workforce Management

    Feature Set Not Supported
    N/A
    Darwinbox ranks higher in 7/7 features

    Job Requisition Management

    7.3
    73%
    2 Ratings
    N/A
    0 Ratings

    Company Website Posting

    7.5
    75%
    2 Ratings
    N/A
    0 Ratings

    Publish to Social Media

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Job Search Site Posting

    6.9
    69%
    2 Ratings
    N/A
    0 Ratings

    Duplicate Candidate Prevention

    6.9
    69%
    2 Ratings
    N/A
    0 Ratings

    Applicant Tracking

    7.9
    79%
    2 Ratings
    N/A
    0 Ratings

    Notifications and Alerts

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Verint Workforce Management is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.4

    Darwinbox

    74%
    3 Ratings
    8.0

    Verint Workforce Management

    80%
    43 Ratings

    Likelihood to Renew

    Darwinbox

    N/A
    0 Ratings
    6.4

    Verint Workforce Management

    64%
    1 Rating

    Likelihood to Recommend

    Darwinbox

    Employees that come into work are needed to clock in to get paid for the amount of time they are working per day. They will log on to Darwinbox and clock in as soon as they can. Some will use the PTO they have available to use. HR will be able to make payroll in a timely manner for employees.
    Read full review

    Verint

    Planning how many Contact Officers we need on a specific date/time where call volumes and average handling times are available works really well. Being able to monitor adherence also works well. When I plan radio operators, I need 10 bums on seats, no AVHT is relevant, and no performance goal is relevant, but I have to make up those figures in order to generate the staffing numbers. I currently have to advertise overtime on a spreadsheet, meaning manual inputting, manually updating of Verint once accepted, etc. I also have to manually count bums on seats because things like breaks and abstractions often distort the true figures.
    Read full review

    Pros

    Darwinbox

    • Employee Management - including personal details and other core HR and resourcing features e.g. time tracking, expense, payroll etc
    • Workforce planning, recruitment, tracking the recruitment drives and interview statuses and updates for the potential hires at one place
    • Integrated Rewards and Recognition, Performance management systems, and project and resourcing management
    • Great analytics dashboard allowing the more holistic and drill down visualization as per the need
    Read full review

    Verint

    • Verint Workforce Management does a nice job of providing a broad suite of tools that allow us to build out our own back-office WFM program that may differ from other back-office areas.
    • The capabilities of the broader Verint platform tie in nicely with Verint Workforce Management, so we can use DPA, My Time, Scorecard, and Forecasting and Scheduling to manage operations from front to back.
    • User experiences and access can be tailored depending on the roles of the employees so as not to overwhelm someone with too many tools.
    Read full review

    Cons

    Darwinbox

    • The app version is a bit lankier than the pc version.
    • Interface customization would be great for individuals wanting to change style.
    • No other real issue to improve, possibly lower the price but that's not too bad.
    Read full review

    Verint

    • Ability to properly optimize events, classes, coachings, etc for Outbound specific groups.
    • Having Verint forecast lists for queues after adding historical weeks in.
    • Removing someone from a class that has moved to another organization and is no longer visible within mine.
    • No limit on the number of pauses. This is causing a major issue at my company around adherence and a lot of unnecessary time for my team to go in and add exceptions in order to have their adherence look correct.
    • When submitting a coaching request in the module, give the submitter the ability to select all of their employees but also select only one employee per session. This is the biggest complaint among the staff about using the Coaching Module. They don't like that they have to submit multiple requests for One-on-Ones for each employee and would prefer to submit one request and have it communicated to Verint Workforce Management that there should only be one person in each session.
    • Sorting by shift event time is no longer an option in the Calendar screen.
    • I preferred the Calendar screen when I was able to view all employees at once, and now it is limited to 50 per page.
    Read full review

    Pricing Details

    Darwinbox

    Starting Price

    Editions & Modules

    Darwinbox editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Verint Workforce Management

      Starting Price

      Editions & Modules

      Verint Workforce Management editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Verint offers a named user pricing model with SaaS and on-premise delivery methods.

        Pricing Info

        Likelihood to Renew

        Darwinbox

        No answers on this topic

        Verint

        Whilst Verint Workforce Management is doing much of the work we were hoping it would do, there are some limitations that cause hesitancy when deciding if it is the tool for the future. No further exploration has taken place to seek alternatives to date. It is good for the Contact element of our business but not for the rest of the business, meaning we have to use two planning tools currently.
        Read full review

        Alternatives Considered

        Darwinbox

        Darwinbox is up there with ADP in terms of quality for employers to use in such an open-level style. I personally would support the use of Darwinbox against the competition.
        Read full review

        Verint

        Verint Workforce Management provides more visibility on associate planned activities. It is excellent at taking multiple factors into consideration to set manageable goals and improve performance. There are a variety of options to fine tune so it is specific to the company's needs. There are multiple online resources available to become more familiar with its functionality
        Read full review

        Return on Investment

        Darwinbox

        • The ability to view the organization structure and functional structure for the entire company.
        • One-stop solution for talent acquisition, payroll, leaves, reimbursements, attendance (time-sheet), holidays, etc. So I don't have to open a lot of different apps.
        Read full review

        Verint

        • Definitely Verint has improved our service goals related to Staffing. It's a no brainer.
        • The Style of employee self service has improved admin productivity.
        • Reporting has been tough; We write our own to supplement the stock reports. Going to the cloud is going to be difficult for us.
        Read full review

        Screenshots

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